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e -Student Affairs

e -Student Affairs. Innovative High Touch in a High Tech World. Allison Mabry Communication Coordinator Distance Education Texas Woman’s University. Meeting their unique needs. “Vision is the art of seeing what is invisible to others.”. Jonathon Swift

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e -Student Affairs

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  1. e-Student Affairs Innovative High Touch in a High Tech World

  2. Allison Mabry Communication Coordinator Distance Education Texas Woman’s University Meeting their unique needs

  3. “Vision is the art of seeing what is invisible to others.” Jonathon Swift (Irish author and satirist 1667-1745)

  4. How many students are we talking about? Nationwide • Total Enrollment in Higher Ed = 18,199,920 • Annual Growth Rate Total Enrollment = 1.2% • Students Taking at Least One Online Course = 4,606,353 • Annual Growth Rate Online Enrollment = 16.9% • Online Enrollment as a Percent of Total Enrollment = 25.3% (Fall 2008 numbers from The Sloan Consortium)

  5. Who are these students? • Many are ADULT LEARNERS (however this is changing) • Juggle SCHOOL, FAMILY and WORK • LITTLE TIME or PATIENCE for POLICIES that make NO SENSE for them • Very FOCUSED on TIMELY COMPLETION of their degree • May need MORE ASSISTANCE NAVIGATING the university • Most use EMAIL or PHONE to get the HELP they need • May FEEL DISCONNECTED/LACK OF SUPPORT due to physical distance

  6. Consider these relationships… Technology Distance Learners Student Affairs

  7. Amy O’Keefe Director Commuter & Non-traditional Student Services Texas Woman’s University Best practices

  8. Relationship among Technology, Student Affairs, and Distance Learners Administrative Philosophies: Separate vs. Integrated Innovation in Student Services Best Practices & Processes Items to consider

  9. “Don’t pave your institution’s cow path; instead, create a new, logical, planned path for services and select technology to complement the end objectives.” Innovation in Student Services Best Practices & Process (Burnett)

  10. Best practice model focuses on… Student satisfaction Student’s perspective Added value Choice One-stop centers Web portals Staffing by self-service (70%), generalist (20%), specialists (10%) Empowered frontline staff Cross-functional teams Strategic to institution Executive support & participation Shift from transactions t0 relationships

  11. Enrollment Management-Plus Model Typical enrollment management services (minimum services to enroll & complete DE course) • Admissions • Financial aid • Registration • Academic resources • (library, academic advising, technical support) Plus may include • Tutoring • Career counseling • Bookstore Even fewer plus includes • Student health • Student government • Personal counseling • Orientation • Virtual communities

  12. WCET - Western Cooperative for Educational Telecommunications OLSS-SAT (Online Student Services Self-Assessment Tool)

  13. “All of your students are already in this virtual community [facebook] and asking them to join a class group creates a virtual community where they already live; posting an announcement on Blackboard is the equivalent of asking them to come to office hours in your building. Posting on Facebook is more like showing up in the dorms for dinner.”  (Bowen, 2006)

  14. Annie Phillips Newton Assistant Director Commuter & DE Student Services Texas Woman’s University Successes & setbacks Shannon Ritter Social Networks Adviser Penn State World Campus

  15. Contact Us • Allison Mabry: amabry@twu.edu • Amy O’Keefe: aokeefe@twu.edu • Annie Phillips Newton: aphillipsnewton@twu.edu • Shannon Ritter: shannon@psu.edu • Or find us on Facebook, Twitter, & Second Life

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