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Non-Training Findings. Career Advancement. Key competencies are mapped to only a handful of internal positions. Relatively flat internal hierarchy. Few explicitly defined career paths. What does this mean within the context of performance evaluation?. Non-Training Findings.

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non training findings
Non-Training Findings

Career Advancement

  • Key competencies are mapped to only a handful of internal positions.
  • Relatively flat internal hierarchy.
  • Few explicitly defined career paths.
  • What does this mean within the context of performance evaluation?
non training findings1
Non-Training Findings

Policy Consistency regarding self-training

  • Departments have their own informal policies for employee-facilitated training.
  • Requests are handled on a case-by-case basis.
  • The ‘hands-on’ nature of some work makes schedule flexibility difficult.
  • One department reported that employees use leave time.
non training findings2
Non-Training Findings

Dissemination of knowledge

  • An informal survey of non-ITS VU tech support personnel yielded positive opinions of ITS’ improved customer service.
  • The streamlined support model also left LSPs (Local Support Provider) feeling ‘in the dark’ or ITS was ‘behind a wall’.
non training recommendations
Non-Training Recommendations

Career Advancement

  • Specifically map competencies to positions beyond job description.
  • Include competencies as part of defined career paths. Roll into performance evaluations.
  • Define the ‘carrot’ in context. Salary increases reward high performers. Can advancement between tiers ‘sweeten the pot’?
    • Promotion as long-term incentive.
non training recommendations1
Non-Training Recommendations

Policy Consistency regarding self-training

  • Formalize policy for all employees desiring schedule flexibility for learning purposes.
  • Discourage use of leave time.
  • Consider schedule flexibility requests for non ‘line-of-sight’ technologies/disciplines.
non training recommendations2
Non-Training Recommendations

Dissemination of knowledge

  • Create enrollment-powered online knowledge centers.
    • Host forum for discussion of non-critical technical questions/concerns.
    • Publicly viewed team blogs/wikis.
    • Virtual worlds as collaborative tool.
    • Heavily promote use of these tools among Vanderbilt community
    • Encourage ITS employee use. Consider anonymity as a means of maintaining current support model.
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