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Home-Start Hillingdon. Presentation to HCFT Showcase Event 29.04.10. Statistics . Staff team Scheme Manager Office Manager 1 f/t and 2 p/t co-ordinators 1 p/t Family Support Worker 38 trained volunteers

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home start hillingdon

Home-Start Hillingdon

Presentation to HCFT Showcase Event



Staff team

Scheme Manager

Office Manager

1 f/t and 2 p/t co-ordinators

1 p/t Family Support Worker

38 trained volunteers

Current Volunteer Preparation Course ends on 20th May, potentially providing 12 new volunteers

94 families supported in 2009/10

home start volunteers
Home-Start Volunteers
  • Selection process
  • Preparation Course
  • Checks undertaken
  • Supervision
  • Support groups
  • Ongoing training
what volunteers say
What Volunteers Say
  • The course has increased my confidence and I now know that there are people who need help and I am able to do it.
  • My life, perhaps, has not addressed other people’s problems/issues so it has been good for me as a person.
  • I have definitely gained confidence through the course and support from staff.
referral process
Referral Process
  • From any professional or self referrals
  • Referral form and process
  • Monitoring and evaluation
  • Duration of support
reasons for referral
Reasons for Referral


  • Isolation
  • New to the area or country
  • Depression/mental ill health
  • Illness/disability (parent and/or child)
  • Learning difficulties
  • Low self esteem/confidence
  • Inexperienced parent
  • Play/stimulation
  • Child’s behaviour
  • Practical help
  • Multiple birth or several children under 5
case study 1
Case Study 1
  • Lone mother of 4 children under 5 years, including twins born during support. Asian mother came to UK for an arranged marriage during which she experienced severe domestic violence.
  • I valued the support given as 10/10. The main difference that Home-Start has made to my family is a lively impact – we all felt that we started a new life full of fun and activities…thank you. (Mother)
  • Thank you for the support – the client had great things to say about the service. (Domestic Violence Floating Service)
case study 2
Case Study 2
  • Mother, initially diagnosed with ‘baby-blues’, who suffered ‘post-partum cardiomyopathy’, a life threatening condition, after the birth of her baby. Anxious about her prognosis, needing reassurance and a listening ear.
  • I was very unsure at first if I wanted a helper but I cannot thank you enough for all of your help.It was the best thing for me and the family. My volunteer became part of the family – she is a wonderfully kind, generous and warm person and really helped us in our time of need……you do an amazing job. (Mother)
  • Home-Start was the only support I could get for this mother who was very ill post-delivery. Very positive support in all areas of need. (Health visitor)
case study 3
Case Study 3

Teenage asylum seeker, mother of 2, who arrived

in UK as an unaccompanied minor – has

since been given indefinite leave to stay.

  • It has helped to teach me how to look after myself and my kids. (mother)
  • Home-Start has been a life-line for this family. The mother has blossomed since receiving this support. (health visitor)
what is special about home start
What is special about Home-Start?

Parents tell us that they value our support because volunteers:

  • give their time freely
  • engage with the family on a ‘parent-to-parent’ basis
  • offer visits of 2 ½ - 3 hours weekly
  • are able to be flexible about the day and times of their visit

and because the service:

  • is their choice
  • is not time-limited
  • is ‘tailor-made’ to their needs
contact us at home start hillingdon 01895 252804 office@homestart hillingdon org uk
Contact us at:Home-Start Hillingdon01895 252804office@homestart-hillingdon.org.uk