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Death Certificate Filing - PowerPoint PPT Presentation


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Death Certificate Filing. Reduce processing time by 40% in 4 weeks. Reduce error rates by 50% in 4 weeks. Mailed in certificates have 50% error rate. Drs. not inputting death info. Increase GAVERS filings over paper filings over next 6 months. Training needed.

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Death Certificate Filing

Reduce processing time by 40% in 4 weeks

Reduce error rates by 50% in 4 weeks

Mailed in certificates have 50% error rate

Drs. not inputting death info

Increase GAVERS filings over paper filings over next 6 months

Training needed

Reduce telephone interruptions by 50% within 2 weeks of new phone recording

Training needed

Time spent inputting death info into GAVERS

Trishuna, Deborah, Hannah, Wanda

Log in needed for backup staff

Cross Training

Implemented Ideas

Training needed for drs

IMPROVEMENTS IN PROCESS

Workplace coverage

Scanned copies too dark

What

Who

When

Physical layout of office changed

Training for FDs

Debbie

May 30

Adjust resolution on scanner

Website update

Written job steps

Telephone recordings

Wanda

May 30

Scanning paper files

GAVERS kiosk in area

Cross Training

Hannah

May 30

Security paper pre-embossed

Website

All, then to Hannah

May 30

Inspect all filings; funeral homes make changes

Job Aides

Systems

Kiosk in area

Wanda

May 30