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The Final Steps of the Journey towards an ISO- certification. Implementing ISO 20252 for Market, Opinion and Social Research at Statistics Sweden Q2014. Background. ES Code of Practice – means of implementing Swedish government – quality reporting
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The Final Steps of the Journeytowardsan ISO-certification Implementing ISO 20252 for Market, Opinion and Social Research at Statistics Sweden Q2014
Background • ES CodeofPractice – meansofimplementing • Swedish government – qualityreporting • Call for tenders – qualitystatement on adherenceto common business standard • Standardisation work on methods and tools
ISO 20252 - requirements • Client focus • General order in planning and documentation • Transparency and traceability • Checklists • Validationofresults • Testingofquestionaires
A sixyear process! • Trainingofstaff • Settingupnetworkofqualitycoaches • Screening of 200 statistical products • Supplementing Process Support System • Settingup organisation ofinternal qualityauditors • Establishing a Quality Manual • Completing 5 major developmentprojects
Major Projects – development and implementation • Disclosurecontrol – methods and tools • Validationofcoding process – common tool and workingroutines • System for Telephone InterviewMonitoring • EstimationofVariancewherelacking • Pretesting ofquestionaires – clearstrategy and structure
Follow-upofdegreeofproductadherenceto standard 2009 5 % (at screening) 2010 46 % 2011 84 % 2012 - 2013final steps in cooperationwithdepartmentheads 2014Certification!
Experiencesgained and lessonslearned • Usefulwith an existing standard tolean on • Importanceoftop management focus aided by the Swedish government • Couldhavebeenbettertohave standardisation in placebeforehand • Easyto be toooptimisticabout the timeline
Benefits • Importantprojectscompletedand long term deficienciesaddressed • Illumination ofcertain areas withclearneeds for improvement • Higherdegreeof general order in production • Staff involvement and theirincreasingawarenessof the need for qualityassurance
Conclusions and futurework • Valuableaccomplishment for Statistics Sweden • Needtomaintain the standard • Needtodevelopmentmore formal approach for continuousimprovement • Further implementation neededwithin standardisation • More focus on productquality
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