the final steps of the journey towards an iso certification n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
The Final Steps of the Journey towards an ISO- certification PowerPoint Presentation
Download Presentation
The Final Steps of the Journey towards an ISO- certification

Loading in 2 Seconds...

play fullscreen
1 / 10

The Final Steps of the Journey towards an ISO- certification - PowerPoint PPT Presentation


  • 81 Views
  • Uploaded on

The Final Steps of the Journey towards an ISO- certification. Implementing ISO 20252 for Market, Opinion and Social Research at Statistics Sweden Q2014. Background. ES Code of Practice – means of implementing Swedish government – quality reporting

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

The Final Steps of the Journey towards an ISO- certification


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. The Final Steps of the Journeytowardsan ISO-certification Implementing ISO 20252 for Market, Opinion and Social Research at Statistics Sweden Q2014

    2. Background • ES CodeofPractice – meansofimplementing • Swedish government – qualityreporting • Call for tenders – qualitystatement on adherenceto common business standard • Standardisation work on methods and tools

    3. ISO 20252 - requirements • Client focus • General order in planning and documentation • Transparency and traceability • Checklists • Validationofresults • Testingofquestionaires

    4. A sixyear process! • Trainingofstaff • Settingupnetworkofqualitycoaches • Screening of 200 statistical products • Supplementing Process Support System • Settingup organisation ofinternal qualityauditors • Establishing a Quality Manual • Completing 5 major developmentprojects

    5. Major Projects – development and implementation • Disclosurecontrol – methods and tools • Validationofcoding process – common tool and workingroutines • System for Telephone InterviewMonitoring • EstimationofVariancewherelacking • Pretesting ofquestionaires – clearstrategy and structure

    6. Follow-upofdegreeofproductadherenceto standard 2009 5 % (at screening) 2010 46 % 2011 84 % 2012 - 2013final steps in cooperationwithdepartmentheads 2014Certification!

    7. Experiencesgained and lessonslearned • Usefulwith an existing standard tolean on • Importanceoftop management focus aided by the Swedish government • Couldhavebeenbettertohave standardisation in placebeforehand • Easyto be toooptimisticabout the timeline

    8. Benefits • Importantprojectscompletedand long term deficienciesaddressed • Illumination ofcertain areas withclearneeds for improvement • Higherdegreeof general order in production • Staff involvement and theirincreasingawarenessof the need for qualityassurance

    9. Conclusions and futurework • Valuableaccomplishment for Statistics Sweden • Needtomaintain the standard • Needtodevelopmentmore formal approach for continuousimprovement • Further implementation neededwithin standardisation • More focus on productquality

    10. Thank-you! Contact: kvalitetsledning@scb.se