SAS Institute. Best in France Case Study September 2003 - May 2004 . Presented by Group ES1.h Anna Andreeva, IkSung Heo, Robert Griffith, Viswanathan Parameswar, and Wei Luo. SAS - At a glance. SAS Institute was founded in 1976 at N.C , US.
Best in France Case Study
September 2003 - May 2004
Presented by Group ES1.h
Anna Andreeva, IkSung Heo, Robert Griffith, Viswanathan Parameswar, and Wei Luo
1. Unique industry needs (Automotive, Banking, etc)
2. Different Solution lines (CRM , Human Capital Management, etc)
Self-developed Business Intelligence Software specifically tailored for:
“It is universal policy in the world to lease the products, rather than sell it at one-time. This is due to commitment of long term Clients Relationship.” - SAS
“As a fact, 60-70% clients will extend service from SAS, 90% will continue the contract. The client gets more customer-made service, find more applications and process better with SAS partnership.” - SAS
90% of SAS Institute customers renew their annual leases, and 70% of these, increases their business.
International headquarters in Europe
“ We provide slightly above average salary, a very good working environment (a furnished castle in rural Paris) and something such as gardening, social benefits and holidays. U.S tends to have a higher salary, SAS France tend to provide invisible benefits as to maximize the whole compensation package.” - SAS
“SAS compensation policy is based on the local market, with consideration of over-all benefits to long term employees. We of course will always notice industry HR policies and compensation to make SAS better off” - SAS
“Basically we can cope with it. It is not good as it may make company’s biz less competitive” - SAS
“6% in Fr. Roughly a little lower than industry average. We have long term benefits plan for long term employees, so to keep loyalty of employees.” - SAS
A unique in-house department called Academic Department that is responsible for maintaining the talent pool to guarantee the long term HR success.
“We have long-term contracts with best local Engineering Ecoles which provide 5 –7 new staff yearly “ - SAS
To educate future managers in Business Schools. By supporting outside intellectuals, it establishes an image of trust in people’s mind and as a good friend in business information and organization behavior consultancy.
The French prefer long-term stability, warm personal network, pleasing environment and good balance between life and work, (c’est la vie rose!) , which exactly fits SAS’s character.
“We are continuously improving our performance evaluation system now - From defining the job function, co-development/ employee education, timely evaluation to improvement “ - SAS
Anne Cosyn, HR Director, SAS France
Ariane Sioufi , Academic Manager, SAS France.
Daniel Deldrge, General director of Sales, SAS France.
Elisabeth Eieglen, Communication Manager, SAS France.