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RWJF Common Ground-Using Work Flow Mapping Tools to Improve Chronic Disease Management Processes. Adapted from presentations by: Minnesota Department of Health- Disease Division . Common Ground Background.

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rwjf common ground using work flow mapping tools to improve chronic disease management processes

RWJF Common Ground-Using Work Flow Mapping Tools to Improve Chronic Disease Management Processes

Adapted from presentations by:

Minnesota Department of Health- Disease Division

common ground background
Common Ground Background
  • Funded by the Robert Wood Johnson Foundation and managed by the Public Health Informatics Institute.
  • Common Ground aims to transform how we do public health by working collaboratively to develop information system requirements together rather than in our traditional public health silos.
  • Elements of work flow mapping can be used even when the ultimate goal is not IT requirements definition.
what is a business process
What is a business process?
  • A set of activities and tasks that logically group together to accomplish a goal or produce something of value for the benefit of the organization, stakeholder, or customer.
  • Helps to clarify each staff members specific duties and their relationship to other members of the staff, as well as, outside partners (i.e. diagnostic centers, hospitals/clinics, etc.)
  • If we can collaboratively define the 80% of what is generally similar among our processes, we can find a way to effectively combine processes and support not just one program or health department, but the public health enterprise as a whole.
why is this important to us
Why is this important to us?
  • Improved organizational efficiency
  • Improved work flow processes
  • Better understanding of our job descriptions
  • Essential part of the quality improvement process
important terms
Important Terms
  • Business Process
  • Information System
  • Requirements Development Methodology
    • Business process analysis
    • Business process redesign
    • Requirements definition
  • Tools:
    • Business Process Matrix
    • Context diagram
    • Task flow diagram
phase 1 business process analysis
Phase 1: Business Process Analysis
  • Evaluate the current work flow process of specific services
    • Thinking logically about how work is performed on a daily basis
    • Reveals practices and procedures that meet objectives, as well as, exposes problems within the current work flow process
phase ii business process redesign
Phase II: Business Process Redesign
  • Rethinking the current work flow process and identifying how the process should be done.
    • Identify efficiencies and inefficiencies
    • Refine the business processes and business rules
phase iii business process requirements
Phase III: Business Process Requirements
  • Identify how we can enable our information system to support the work that we do.
    • Make the system work for you rather than you working for the system you were given.
unintended but good consequences
Unintended (but good consequences)
  • People see their processes in different ways
  • There is an element of surprise
  • Inefficiencies can be identified and resolved without the use of technology
  • Errors can be corrected immediately
tool context diagram
Tool- Context Diagram
  • Show us the relationships that exist among the participants (entities) within the work environment, as well as, how information is exchanged (transactions) between these entities.
tool task flow diagram
Tool- Task Flow Diagram
  • Information from context diagram
    • Used in the task flow diagram
    • Shows sequence of the activities (task sets) involved in a given work flow process
  • Symbols used include:
    • Boxes (squares, rectangles)
    • Diamonds
    • Arrows
today s exercise screening for depression using the phq 9
Today’s Exercise: Screening for depression using the PHQ-9
  • Context Diagram
  • Task Flow Diagram
    • Draw a task flow that identifies the trigger for the process and shows each step, transaction, and decision that is involved.
    • Discussion
      • What does the current state?
      • What could the future state look like?