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Enhancing Consumer Awareness in Energy Sector: Key Lessons from RESA Project

This presentation discusses key lessons from the RESA Project aimed at enhancing consumer awareness in the energy sector. Lessons include capacity building of consumers, consumer sensitivity towards reforms, the acceptance of RESA as a useful model, and more. The focus is on generating awareness, creating interactive platforms, and addressing systemic problems to empower consumers in the energy sector. The presentation also highlights successful efforts in West Bengal, Rajasthan, Nepal, and Bangladesh, urging RESA to expand its approach and focus on green energy and community-managed distribution systems.

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Enhancing Consumer Awareness in Energy Sector: Key Lessons from RESA Project

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  1. Presentation at the RESA Final Review Meeting Monday, 06th December 2010, New Delhi Rajesh Kumar RESA Project: Key Lessons

  2. Lesson 1:Capacity building of consumers: Important • Most of the consumers are unaware of reforms and redressal process • Lack of reliable information and capacity to intervene • Communication gap between policy makers/regulators and consumers • Weak complaint redressal mechanism

  3. Lesson 2:Consumers are sensitive toward reforms • Consumers need more information on reforms • Ready to pay more price for improved quality • More sensitive towards energy conservation issues • Provide required co-operation to manage the system effectively – community based approach

  4. Lesson 3: RESA was accepted as a useful model • Generating awareness on reforms issues • Creating interactive platforms for key stakeholders • Addressing systemic problems of consumers • Making consumers aware of their responsibilities and rights

  5. Lesson 4: Sincere effort is always appreciated • West Bengal: Consumer Assistance Cells (CONASC Project) • Rajasthan: Study to build awareness among CSOs to demand for DSM and RE in India -- DREC project) • Nepal: Appointed one of the RG members as member of electricity tariff commission • Bangladesh: Active participation in pubic hearings by CAB

  6. Lesson 5: RESA should now focus on… • Extensive approach: covering more areas/districts • Intensive approach: focus on green energy • More sensitive approach towards territorial issues • Action oriented research - such as developing community managed distribution system

  7. Thank Yourajeshmdur@rediffmail.comhttp://www.cuts-ccier.org/RESA/index.htm

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