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Information Technology Services – Personal Technologies. Telephone Updates. Introductions. Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez. The Goals: Automated Operator Phone Directory Information Services you should know about New Digital Phone Standard

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Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez

The Goals:

  • Automated Operator

  • Phone Directory Information

  • Services you should know about

  • New Digital Phone Standard

  • Unified Communications Plan

  • Cell Phone Happenings

Automated operator
Automated Operator


The Automated Operator

  • Twenty-four hour directory assistance

  • Replaces white pages entries

  • Uses interactive voice response (IVR) to capture voice input

  • Uses Text-to-Speech to respond to user

Try the cal poly automated operator 756 1111
TRY the Cal Poly AUTOMATED OPERATOR: 756-1111

  • Dial 6-1111 and Try your Name

  • The Automated Operator will transfer you to your campus phone number.

  • Try your Department

  • Sometimes, there may be more than one match for your search. The Automated Operator will ask you to select between the choices available.

  • Wait on the line for assistance

  • If the Automated Operator cannot find a successful match, you will be transferred to the Cal Poly Operator for further assistance between 8am – 5pm M-F.

    Best Practices

  • Speak naturally and avoid using extra words such as "please" "could I speak to", etc.

  • Remember to speak at your normal volume and at a normal pace. The technology is less effective when speaking at a high level or speaking abnormally slow.

  • Try to avoid using your speakerphone due to background noise. Cell phones are supported but have the same challenges.

  • The automated speech attendant emulates the conversation you might have with an operator, so if the system does not understand what you've asked on the first try, it will ask additional questions, for example, "repeat the last name".

Phone directory information
Phone Directory Information

Portal, Pinnacle

Employee Information

  • Chancellor’s Office requirement for all state employees

  • Auto-population by Pinnacle of new employees

  • Sources of data and what we can update

    Non-Employee Portal Directory entries

  • Request/update via Technical Service Request under Account Requests selecting Organizational Account

Services you should know about
Services you should know about


  • Email notification of Voice Mail

    • Can include attachment of voice mail

  • Recent Calls Button

  • Consultation

New desk phones
New Desk Phones

Integrated headset port and speaker phone

Standard Phone

  • 14 button – Includes 4 soft keys

    Large Display Phone

  • 24 button – Includes larger back lit display

    Trade-in Program

  • New phone request could receive $25 bill credit for old phone.

Unified communications plan
Unified Communications Plan

Campus Office 365

  • MS Lync is now being evaluated

    • Phone system integrates with Lync

    • Brings Skype like services to CP

    • Supports voice, chat, and video

Cell phone happenings
Cell Phone Happenings

New Smartphone Offerings-Verizon Wireless

  • Samsung Galaxy S5 16GB

    Tethering to iPads & Laptops

  • Verizon or AT&T plans

    Cellular Telephone Offerings

  • Platform agnostic