1 / 14

Overview Electronic Services September 24, 2003

The Electronic Services Division, led by Bernard Arseneau, provides diverse online offerings for individuals and businesses, facilitating over 75 products and services, 200+ downloadable forms, and 13 service packages. This includes services like payment taking, product sales, and citizen engagement initiatives. With a focus on ease of access, the Division supports 9 provincial departments and 39 municipalities, ensuring robust online functionality, including links to government directories and vital information. Lessons learned emphasize designing services around user needs and fostering strong stakeholder engagement.

maya-dillon
Download Presentation

Overview Electronic Services September 24, 2003

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Overview Electronic ServicesSeptember 24, 2003 Bernard Arseneau Director, Electronic Services Division

  2. Standard Offerings • Request for Service • Payment Taking • Product Sales • Service Packaging • e-Forms • Citizen Engagement • Online Submission

  3. www.snb.ca

  4. Results • On behalf of 9 Provincial Departments and 39 Municipalities... • 75+ products and services • 200+ forms • 13 service packages • 3 citizen engagement initiatives

  5. Services For Individuals

  6. Individual Services • PDF Forms • 200+ forms • 37,000 downloads / month • Links to Acts, Regulations, Information • MV Renewal (3 - 4,000 per month) • Driver Renewal • certain conditions apply

  7. Individual Services (con’t) • Government Directory • search names, Departments, mandates, org charts • phone numbers, e-mail addresses • Municipalities (41) • payments • forms • citizen engagement initiatives • Change of Address • Medicare, P-Tax, MVR, DL, parking placards

  8. Business Services

  9. Business Services • Corporate Affairs Registry • Business Registry • Auto Dealer Vehicle Registration • Trucking and Transport • Land and Property

  10. Real Property Information Internet Service - 1996 Assessment Data Property Map Data Parcel Data Real Property Information Internet Service User User User User

  11. Real Property Information Intrernet Service

  12. Partners • CARIS - Land Registry • Unisys - Personal Property Registry • CGI, e-government, gbiz

  13. Lessons Learned • Design around the needs to citizens & businesses • Executive support • Stakeholder support • Strong ownership • Communication • Implementation

More Related