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ECF 2. Gary Bass, LMA 21 October 2009. ECF2 Release 1. ECF2 Release 1 will provide tools and services that will reduce the end-to-end cycle time for claims handling and settlement. Background.

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Ecf 2

ECF 2

Gary Bass, LMA

21 October 2009


Ecf2 release 1

ECF2 Release 1

ECF2 Release 1 will provide tools and services that will reduce the end-to-end cycle time for claims handling and settlement.


Background
Background

Market claim handling has seen a massive change in the past 2 years from paper file based face-to-face claims broking to the widespread adoption of electronic handling of claims (ECF) using CLASS and the IMR

Noticeably reduced elapsed times for claim advice throughput (potentially halved) but greatly increased effort for carriers (2-4 times more) and electronic volumes set to increase

Current systems (CLASS and IMR, with ECF screens) not assisting carriers and brokers in:

Workflow management

Document file review

Management information

And some transaction types (esp. Binder & Proportional Treaty claims) not properly supported by CLASS

Lloyd's wishes to change its claim handling scheme to be more flexible


Ecf2 release 1 benefits
ECF2 Release 1 – Benefits

Service benefits

Reduced turnaround times

Greater productivity

More effective claim handling

From improved management, usability and information:

Managing workload through “workflow services”

Updating your own records through “workflow triggers”

More efficient and effective file viewing using “Document File Viewer”

Improved “ECF” data user interface, including ECF User Group change requests

Common set of screens for companies and Lloyd’s users

Claim handling performance and reconciliation information

Additional data (e.g. Expert fees) for Lloyd’s underwriters


Ecf2 release 1 benefits1
ECF2 Release 1 – Benefits

A step towards...

Support for more flexible claim agreement and settlement schemes

Ability to handle claims entirely within your own systems

Adoption of new ACORD standards to support international operation

New claims agreement systems to augment and eventually replace CLASS

A new broker interface to advise claims cross-market


Ecf2 release 1 applications in detail
ECF2 Release 1 - Applications in detail

Claims Workflow Triggers (CWT) for notifying when a claim file requires action

Available via new Claims Workflow Services or as feed to drive in-house claims workflow system

Claims Workflow Services (CWS), whereby a claims department will be able to:

See the status of their claims, whether or not awaiting their action

Assign actions to specific users in their team

Claims Agreement Screens (CAS) for reviewing, responding and settling claims

Single user interface, displaying claims data from CLASS, available for both the Lloyd’s and Company market

Document File Viewer (DFV) for fast online viewing of IMR documents

Aggregated PDF document containing all documents for a single claim file

Text search facility within this PDF version of the claim file

Claims Data Warehouse (CDW) for providing service performance information

Includes data exploration, reconciliation capabilities and XCS additional data extracts

Single Sign On (SSO) for all of the new applications listed above

Removes the need for the user to log on each time they access a different application


Ecf2 other deliverables approved by the market
ECF2 – Other deliverables approved by the market

eCOT+

Making the business case for an extended ACORD standard (eCOT+) for claims using “two-way messaging” with message types to support querying, forwarding, and onward actions

Aim is to get an ACORD Working Party to define the detailed standard for approval during 2010

The project may undertake analysis of current and proposed business flows, and consider how claims relates to other messaging areas such as eAccounts and pro-rata treaties

Binder Prototype

Analysis of the systems needed to process 100% of Lloyd’s binders electronically

The project will produce a set of storyboards and a prototype suitable for the basis of a formal Binder System proposal for development in 2010

Improved Performance for Electronic Claims


Ecf2 release 1 market engagement
ECF2 Release 1 – Market Engagement

System Design

ECF2 Workflow and Claims Data screens ... User Group until end October

ECF2 Reporting – User Group November/December

Communications

A communications and engagement plan will be published in November

Early Views/Trials

ECF2 Reporting pilot reports December for selected carriers

Market Testing

To be planned in 2009 for Spring 2010

Deployment

Start planning this year on when and how to deploy ECF2 components

Live dates for deployment between May – December 2010 and ongoing thereafter


Ecf2 organisation chart
ECF2 Organisation Chart

Market PM: Gary Bass/Pat Talbot

Overall Xchanging PM: Stuart Pembery

PID: Not required

TOR: Draft

Start Date: 28.09.09

ECF2 Programme

Binder Prototype/Pilot

eCOT+

Core ECF2 & Single Sign-on

ECF2 Reporting

Market PM: Gary Bass

Xchanging PM: Peter Taylor

PID: TBA

TOR: TBA

Start Date: 05.10.09

Completiom Date: TBA

Market PM: Gary Bass

Xchanging PM: Ian Nicol

PID: Draft

TOR: Draft

Start Date: 09.09.09

Completion Date: Q4 2009

Market PM: Gary Bass

Xchanging PM: Rachel Deal

PID: Draft

TOR: Draft

Start Date: 10.08.09

Completion Date: Functionality Q4 2009

Market PM: Laura Bramble

Xchanging PM : John Ticehurst

PID: TBA

TOR: TBA

Start Date: 21.09.09

Completion Date: Q1 2010


Ecf binder prototype pilot
ECF - Binder Prototype Pilot

Meeting frequency: Start Monday 21st September – 3.30pm – every two weeks thereafter

Location: Xchanging

Completion: Ready for LMG meeting, Q1 2010


Ecf ecot
ECF – ECOT+

Meeting frequency: Start 9 September 2009 – weekly until wrap up meeting on 20 October 2009

Location: LMA Offices

Completion: Q4 2009


Ecf core single sign on
ECF – Core + Single Sign-on

Meeting frequency: Start 10 August 2009 – 2 – 3 times per week

Location: Xchanging

Completion: First phase functional specification complete – October/November 2009


Ecf2 release 1 contact us
ECF2 Release 1 - Contact us

Geoff Kennard

[email protected]

+44 (0) 20 7780 5264

Stuart Pembery

ECF2 R1 Programme Manager

[email protected]

+44 (0) 20 7780 5684


Market s current use of ecf and imr class
Market’s Current use of ECF and IMR/CLASS

IMR

DMS

CLASS & other systems

Carrier Systems

CarrierClaimSystem

ECF/

CLASS

DataWarehouse

Internal MI

Documents

Workflow

Xchanging

Carrier


Ecf2 release 1 core ecf2 dfv cws cas cdw
ECF2 Release 1 – Core ECF2 (DFV, CWS, CAS, CDW)

DMS

IMR

CLASS & other systems

Carrier Systems

CarrierClaimSystem

ECF2

GUI

Claims DataWarehouse

DataWarehouse

ECF2 MI

Documents

DFV

ECF2 Workflow

Data Downloads

Xchanging

Carrier


Stage 4 ecf2 release 2
Stage 4 – ECF2 Release 2

DMS

IMR

Carrier Systems

CLASS & other systems

CarrierClaimSystem

ECF2

GUI

Claims DataWarehouse

DataWarehouse

ECF2 MI

Documents

DFV

Message Service

Interface

ECF2 Workflow

Data Downloads

Xchanging

Carrier


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