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Performance Data Management: Opportunities and Challenges. Lilit Tovmasian Mame Polito California Department of Aging Data Team November 2010. Workshop Objectives. Increased Importance of Data Data Management Review Future of Data CARS Users Group Discussion.

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Performance data management opportunities and challenges

Performance Data Management: Opportunities and Challenges

Lilit Tovmasian

Mame Polito

California Department of Aging

Data Team

November 2010


Workshop objectives
Workshop Objectives

  • Increased Importance of Data

  • Data Management Review

  • Future of Data

  • CARS Users Group Discussion



Increased importance of data
Increased Importance of Data

Data

Information

Knowledge


Increased importance of data1
Increased Importance of Data

Government Performance and Results Act (GPRA), 1993

  • Requires federal agencies and programs to develop long-term Strategic Plans

  • Requires the publication of an Annual Performance Plans to accompany the budget justification

  • Requires federal agencies and programs to document results

  • Requires federal agencies and programs to improve performance based on results

    Accountability = Funding



Data management review
Data Management Review

  • What have we done?

    NAPIS SPR Trend


Data management review1
Data Management Review

NAPIS SPR Service Summary Highlights – What Questions Does it Raise?


Data management review2
Data Management Review

Whom Do We Serve?

*Demographic information is available for only Title III registered clients.


Data management review3
Data Management Review

  • Family Caregiver Support Program (Title IIIE)

    Impact on Caregivers Caring for Elderly


Data management review4
Data Management Review

  • Information Challenges

  • Systems are more complex

  • Common data issues

    • Missing Data

    • Underreporting

    • Questionable Fluctuations

    • Not Meeting Reporting Requirements


Information challenges
Information Challenges

  • Common Data Issue #1 – Missing Data

    Missing data in FY 2009 NAPIS SPR

  • Solutions…

    • Add differentiation between “missing” and “declined to state” fields

    • Ensure intake sheets contain all required data elements

    • Implement evaluation surveys with a component of demographic data collection


Information challenges1
Information Challenges

  • Common Data Issue #2 – Underreporting

  • Solutions…

    • Encourage direct data entry as much as possible

    • Investigate the reason behind under-reporting

    • Use available resources to resolve ongoing under-reporting


Information challenges2
Information Challenges

  • Common Data Issue #3 – Questionable Fluctuations

  • Solutions…

    • Ongoing monitoring of data

    • Ongoing communication with providers, other AAA staff, CDA

    • Understand changes in service levels


Information challenges3
Information Challenges

  • Common Data Issue # 4 – Not Meeting Reporting Requirements

    • Not collecting all data elements as required by the CARS File Specifications

    • Not reporting performance data where expenditures have been reported (vice versa)

  • Solutions…

    • Review the quarterly “CARS Quarterly Error Report” and make necessary system corrections

    • Review the CARS File Specifications

    • Reference the CARS Overview and Guidance document

    • Review with the AAA Fiscal Officer and Planner which services the AAA provides



Future of data management
Future of Data Management

  • Finalizing CARS Guidance

    • Common Concerns

      • Service Unit Rounding

      • Reporting “Primary” Caregivers


Future of data management1
Future of Data Management

  • Establishing a Data Champion Users Group

    • 10 AAA Champion Users

    • A Diverse Group of AAAs

    • Changing Membership


Future of data management2
Future of Data Management

  • AoA NAPIS SPR changes (July 1, 2011)

    • Updates to Service Categories and Data Dictionary

    • CARS modifications



Cars user group discussion
CARS User Group Discussion

  • How can we continue to improve performance data collection and reporting across the Aging Services Network?

&


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