Workplace Dispute Prevention . Bob White 816-716-7736 Success@kc.rr.com. +. =. Wasted Time. Wasted Energy and Resources. Reduced Compliance. Impact of Conflict in the IRS.
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Wasted Energy and Resources
Reduced ComplianceImpact of Conflict in the IRS
The IRS MissionProvide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
Unresolved conflict can have a negative impact on organizational performance.
Conflict is defined as a disagreement over disputed issues or incompatible goals involving two or more parties.
Conflict situations are those in which the concerns of two people appear to be incompatible. In such situations, behaviors can be described along two basic dimensions:
l) Assertiveness is the extent to which the
individual attempts to satisfy his/her own
concerns; and 2) Cooperativeness is the extent to which the
individual attempts to satisfy the other
Twelve Powerful Words
FIVE THINGS YOU NEED TO KNOW BEFORE
- Don’t defend yourself – just listen.
5. Control your emotions
-Don’t build resentment
-If you can control your emotions, you
can handle the situation
- State your position calmly
7. Agree on a solution
There are 4 benefits to the above 7 Steps:
“THE BEST WAY OUT OF A DIFFICULT SITUATION IS THROUGH IT!”
“With preparation and practice, dealing with conflictdoesn’t have to feel like walking a tightrope!”