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Workplace Dispute Prevention . Bob White 816-716-7736 +. =. Wasted Time. Wasted Energy and Resources. Reduced Compliance. Impact of Conflict in the IRS.

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Workplace Dispute Prevention

Bob White


impact of conflict in the irs



Wasted Time

Wasted Energy and Resources

Reduced Compliance

Impact of Conflict in the IRS

The IRS MissionProvide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.

Unresolved conflict can have a negative impact on organizational performance.

what is conflict
What Is Conflict?

Conflict is defined as a disagreement over disputed issues or incompatible goals involving two or more parties.

what conflict
What Conflict?

Conflict situations are those in which the concerns of two people appear to be incompatible. In such situations, behaviors can be described along two basic dimensions:

     l)   Assertiveness is the extent to which the

individual attempts to satisfy his/her own

concerns; and 2)  Cooperativeness is the extent to which the

individual attempts to satisfy the other

person’s concerns.

conflict prevention
Conflict Prevention

Twelve Powerful Words

You New

Guarantee Results

Money Easy

Save Health

Love Free

Discovery Proven

step 1 make up your mind
Step 1: Make Up Your Mind
  • Know your passions “and” talents
  • Seek meaning
  • Find a higher purpose
  • Decide to act
  • Doing nothing is a choice
step 2 order your steps
Step 2: Order Your Steps
  • Develop a path
  • Set timeframes
  • Set realistic goals
  • Know your priorities
step 3 take control
Step 3: Take Control
  • Face your fears
  • Get in the driver’s seat
  • Evaluate your circle
  • Take the first step
  • Take risks

Step 4: Invite Feedback

  • Be open-minded
  • Listen
  • Be teachable
  • Accept honesty
  • Don’t overreact
  • Decide how to move forward

Step 5: Visualize Your Success

  • Everything starts in the mind
  • Control your self-talk
  • Picture yourself as being confident

Step 6: Anticipate Obstacles

  • Accept temporary set-backs
  • Have a Plan B
  • Stay focused
  • Be flexible
  • Overcome “you”

Step 7: Trust Your Instincts

  • Believe in you
  • Follow your destiny
  • Build on past successes
  • View your emotions as feedback

Step 8: Invest in Yourself

  • Take personal time
  • Commit to personal health
  • Be willing to sacrifice
  • Self-satisfaction
  • “Do you”

Step 9: Own Your Future

  • Be accountable
  • Protect your equity
  • Be your best every time

Step 10: Never Give Up

  • Be a fighter
  • Transform the word “No”
  • Develop a personal BRP
  • Keep dreaming
  • Keep the faith

Taking Charge of Conflicts

  • Make up your mind
  • Order your steps
  • Take control
  • Invite feedback
  • Visualize your success
  • Anticipate obstacles
  • Trust your instincts
  • Invest in yourself
  • Own your future
  • Never give up
conflict prevention1
Conflict Prevention



  • Be True to Yourself
  • Live with No Regrets
  • Become Love
  • Live in The Present Moment
  • Give More Than You Take
seven conflict strategies
Seven Conflict Strategies
  • Define what the conflict is about.
  • It’s not you versus me; it’s you and me versus the problem
  • Identify your shared points of agreement rather than focusing on your one point of disagreement
seven conflict strategies1
Seven Conflict Strategies
  • Sort out interpretations from facts
  • Develop a sense of forgiveness
  • Learn to listen actively
  • Purify your heart
seven conflict techniques
Seven Conflict Techniques
  • Listen without interruption

- Don’t defend yourself – just listen.

  • Ask questions to increase understanding
  • Restate key points to establish common ground
  • Give the other person the benefit of the doubt
seven conflict strategies2
Seven Conflict Strategies

5. Control your emotions

-Don’t build resentment

-If you can control your emotions, you

can handle the situation

  • Think before you respond

- State your position calmly

7. Agree on a solution

benefits of the 7 strategies
Benefits of the 7 Strategies

There are 4 benefits to the above 7 Steps:

  • Shifting attention away from you and toward the problem at hand
  • Very often defuses anger an resentment
  • Opens the door for you to gain some valuable information
  • Lets your management team know you are a team player
dealing with difficult people
Dealing with Difficult People
  • Put problem people in proper perspective
  • Don’t expect difficult people to change
  • Learn to respond as well as to listen
  • Give and request constant feedback
  • Deal directly and discreetly
  • Be straightforward and unemotional
  • Be gracious


  • Best Alternative to a Negotiated Agreement (BATNA)
  • The BATNA is what you will do independent of the other party should the negotiation fail
  • Before negotiating, know what you’ll do if you walk away
  • The benefits of having a BATNA include:
    • Increased confidence
    • Ability to focus on the negotiations
self mediation process
Self Mediation Process
  • Find a time to talk
    • A conversation about having a conversation
    • No communication = no solution
  • Plan the context
    • Remove land mines
    • Protect the dialogue
  • Talk it out
    • Use natural forces toward harmony to produce breakthroughs
  • Reach agreement
    • Plan the future

“With preparation and practice, dealing with conflictdoesn’t have to feel like walking a tightrope!”