2013 and Beyond Important Changes for Contractors. Our mission is to be the global leader for successful business collaboration between leading facility managers and contractors. Our Mission Continues. What Contractors are Saying. What Contractors are Saying. What’s new in 2013 and Beyond.
2013 represents the beginning of a new phase in ServiceChannel’s history.
We have made a multi-year, multi-million dollar investment to drive more value for the service buyer and the contractor community:
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The SCP levels grow with contractors’ e-commerce needs, providing ever-greater levels commerce management tools, training, technical support, and account management resources.
Benefit Highlights include:
• New Contractor console - puts all
client relationships in one place
• Improved support options—including dedicated toll-free support with direct agent access for some levels, prioritized assitance with proposals, invoices and work orders.
• Fixxbookbadging and ratings - drive
more business, differentiates company
• Contractor support satisfaction survey
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How do Select Contractors access the specific services and features available at their level?
Most of the subscription features and services are available directly on ServiceChannel.com, so Select Contractors can access them by simply logging in to their accounts. Platinum level Select Contractors will be contacted by their new assigned account managers to assist them with additional benefits.
How are Contractor Select fees calculated?
Over 70% of contractors may use the ServiceChannel platform for free using the Green subscription level.
If a contractor submits 52 or more invoices with at least one customer relationship they receive Silver designation and pay will pay $1 per invoice or $52. After that, SCP fees are simply $1 per invoice for all relationships which have 52 or more invoices per year.
There are no fees for:
• Relationships with less than 52 invoices per year
• Work orders, acknowledgements, IVR access, reminder calls from our call
center, mobile apps and all the benefits above listed under the green
What Your Contractors Get
What SCP Gets
Reduced receivables, speedier payments
Reduced costs of doing business
Exposure to other revenue opportunities
Tools for better customer experience
$1 per invoice*(less than the cost of mailing an invoice)
*Applies only to contractor relationships with clients who submit 52 or more invoices per year
We will Take a Proactive Rollout Communications Approach over the Next 4 Months
ContractorCommunication Kickoff/ All Service Buyers Notified
Service Buyer Kickoff
70% of Contractors on ServiceChannelwill continue to transact for free
Create productivity, transparency, and efficiency for all participants in the community. Creating and sharing this value is the only reason for ServiceChannel exist. Finding ways to remove costs from the system is the only true “win-win”
Maintain a reliable, scalable, secure and predictable infrastructure.
Govern the community as if it were a co-op owned by its participants.Our Vision
We recognize the importance of the SC Community as a shared global resource serving some of the world’s largest corporations and tens of thousands of their contractors-- contractors with a diverse set of needs and capabilities.
We have established these guiding principles to articulate our future path to this diverse community.
The SC community is a vibrant community of service buyers and their contractors
ServiceChannel provides value to the retailer and contractor
ServiceChannel offers contractors top and bottom line value.
Being a connected contractor makes you a lower total-cost contractor to do business with, which leads to increased wallet share. SC customers also reduce rogue spend
By badges and credentialing on Fixxbook, and references from SC clients, the number one source of new contractors for our clients.
ServiceChannel makes it easier for retailers and contractors to differentiate based on credentials and real, measured performance, not price.
By eliminating calls, faxes, inaccurate orders, automating the process for order management and invoicing, SC reduces contractor operating costs.
By automating the order and invoicing processes you eliminate (or reduce) errors – which are costly in terms of labor and delays. Contractors tell us their SC clients have fewer disputes and long delays in payment
Eliminates the headaches and unpredictability of invoice and payment cycles; order and change order processes.