Patient/Family Member on Quality Oversight Committee. The Most Important Seat at the Table. Christy D. Jordan, RN, JD, Vice President, General Counsel and Government Relations Sherry Sweek, RHIA, CPHQ, CPMSM, Director, Quality Improvement Southeast Georgia Health System
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Christy D. Jordan, RN, JD, Vice President, General Counsel and Government Relations
Sherry Sweek, RHIA, CPHQ, CPMSM,
Director, Quality Improvement
Southeast Georgia Health System
August 20, 2014
Quality Committee Membership
-2 members of Authority, 1 designated as chair
-1 member from Advisory
-VPs: Operations, Patient Care Services, CFO, General Counsel, HR, Physician Practices
-Directors, Quality, Service Excellence, Risk
-2 Patient/Family representatives
April 2014: informed Quality Committee of the two patient/family representatives joining as of May 2014.
May 2014: completed orientation and conducted first meeting with patient/family representatives. Established expectations and role of committee members at May Quality Committee.
Modified packet to ensure reports are side to side for easier comparison.
Good discussion of non-punitive response to errors from 2014 Culture of Patient Safety survey.
Patient/family members have helped committee to focus on the important things and spend some time discussing issues and potential resolution.
Quality Committee chair is a retired CNO from a large organization. She encourages equal voice from all members and facilitates meaningful discussion.