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Successful Pilot Phase Implementation Overview

This presentation outlines the key elements for conducting a successful pilot phase of the FIS/CDP implementations in various states. It emphasizes the importance of strategic location selection, clinic responsiveness to change, and planning considerate of seasonal and holiday challenges. The presentation also covers readiness requirements for both clinics and retailers, including training, compliance, and equipment. Finally, it discusses the need for activation of support structures and daily checkpoints to gather evaluation data from day one, ensuring a smooth transition from paper to card processing.

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Successful Pilot Phase Implementation Overview

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  1. Title Slide • Heading • • Font: Calibri, 32 pt, Bold • • Color: White • Secondary Heading • • Font: Calibri, 18 pt • • Color: White • Date • • Font: Calibri, 16 pt • • Color: White • NO SLIDE NUMBER • Click on the corner of this text box to delete Pilot Phase Gail Lumsden, FIS July 23, 2014

  2. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete FIS / CDP Implementations • Completed • Kentucky • West Virginia • Florida • In Pilot • Massachusetts • Coming Up • Wisconsin • Maine • Oregon • Colorado • Iowa

  3. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Considerations For A Successful Pilot • Location, Location, Location - Close to State Office OR - Isolated area • Clinics open to change • Variety of Retailers – Integrated and Stand Beside

  4. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Considerations for a Successful Pilot • Time of Year - Summer may be vacation time - Winter may bring travel complications • Holidays should be avoided

  5. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Clinic Readiness for Pilot • MIS Interface • Card Inventory • Client Training Brochures • Data Load • Training on Policy and Procedure Changes • Walkthrough Processes • Transition Plan from Paper to Card

  6. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Retailer Readiness for Pilot • Notification of Dates and Details • Equipment Installed and Certified • Clerks Trained • Latest APL loaded • Compliance Buys / End-to-end Testing • Prepare to Transition from Paper to Card over multiple months

  7. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Bringing It Together • Activate Support Phone Number for Clinics and State • Activate Support Phone Number for Retailers • Daily checkpoint calls - Start the week before pilot - Continue through pilot week - Include contractor, State, Pilot Clinic staff • Start collecting Pilot evaluation data on Day 1

  8. Content Slide Heading (All Slides) • Font: Calibri, 28 pt, Bold • Color: 0/146/115 Bullets • Font: Calibri, 18 pt, Bold • Text color: Black • Bullet color: Black Sub-bullets 1 • Font: Calibri, 16 pt • En-dash color: Black Sub-bullets 2 • Font: Calibri, 14 pt • Bullet color: Black Sub-bullets 3 • Font: Calibri, 12 pt • Bullet color: Black Click on the corner of this text box to delete Contact Information Gail Lumsden Sr. Program Manager – Government Solutions FIS (Fidelity National Information Services formerly known as eFunds) 414-815-1410 Gail.Lumsden@FISglobal.com

  9. Thank you slide Header • Font: Calibri, 32 pt, Bold • Color: White Presenter Name • • Font: Calibri, 18 pt, Bold • Color: White Contact information • Font: Calibri, 16 pt • Color: White NO PAGE NUMBER Click on the corner of this text box to delete Thank You

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