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Information and Communication Technology

Information and Communication Technology. Solke Veling Universiteit van Amsterdam March 2004 Barcelona. Table of Content. Background ICT and Strategy Architecture Uniform Infrastructure Oursourcing Personalisation Organisation Information Policy Plan. Background. Mathematician

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Information and Communication Technology

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  1. Information and Communication Technology Solke Veling Universiteit van Amsterdam March 2004 Barcelona

  2. Table of Content • Background • ICT and Strategy • Architecture • Uniform Infrastructure • Oursourcing • Personalisation • Organisation • Information Policy Plan

  3. Background • Mathematician • Research  Management 1983 • Director of Computing Tilburg University 1985 • CIO Universiteit van Amsterdam 2002 • Rural, Campus, no Science  City, General

  4. ICT and Strategy (1) • Vision, Mission and Ambition • Distance Learning • Prepare Students for Information Society • Model for Student Learning Environment • Research versus Education • Student entry levels • Curriculum shopping

  5. ICT and Strategy (2) • ICT is strategic as such because • Very fast developing in the past and in the future • Consumes high percentage of budget

  6. ICT and Strategy (3) • ICT policy • Implicit in institutional strategic plan • Explicit in institutional strategic plan • Separate Information Policy plan • All of these

  7. Architecture • Information Architecture • Processes Architecture • Systems Architecture • Technical Architecture • Data Architecture

  8. Information Architecture • Information Domains • Ownership • Change Management • Concern Systems • Data Management

  9. Process Architecture • Primary Processes • Secudary Processes • Tertiary Processes • External Processes

  10. Primary Processes • Education • Preparing courses,Teaching,Learning • Research • Programming, Managing, Researching • Knowledge Dissimination • Creation, Collection, Dissimination

  11. Secudary Processes • Education • Subscription,Monitoring progress, … • Research • Acquisition, Contracts,Monitoring, … • Knowledge Dissimination • Licenses, Subscriptions,

  12. Tertiary Processes • Finance • Human Resource • Estate • Archiving • Communication • …

  13. Systems Architecture • As it was ….

  14. Systems and Technical Architecture • As it will be in …. years

  15. - Transaction & Referential Analyse Analysed Interaction Interacti Data Data Data Data Data Data Backoffice Frontoffice / Finance Applications & Portals Middleoffice HRM Databases CRM Management &Control Business Business Student admin Aware eLearning Library Middleware Middleware Integration Layer Mail, Office Automation, Business Business Intranet, Internet - access , File & print Unaware Directory, Security, Control Technical Infrastructure Basic Network (WAN, LAN, Inter/Intra/Extranet) Storage & Servers

  16. Uniform Infrastructure (1) • Natural next step • Professional management • Efficient • Effective • More energy available for core business in faculties

  17. Uniform Infrastructure (2) • What is “infrastructure” • Network • Basic services • General Software • Limited number of platforms

  18. Uniform Infrastructure (3) • Administration • ERP or Lean and Mean + Open Standards • Education • E-learning Environment • Digital Portfolio • Research • Connectivity and security

  19. Outsourcing (1) • Strategic service or basic facility • Professional support available • Economy of Scale • Quality of support • Security • Cost

  20. Outsourcing (2) • Examples • University of Utrecht: all basic services • Salary-system • New development: Virtual Clearing House • ERP

  21. Personalisation (1) • My-Library • My-SAP • My-University • My-Everything  Portals

  22. Personalisation (2) • Technology pushes strategy • Marketing becomes web-based • Sophisticated Technology • Implementation step by step

  23. Organisation (1) • Domain Specific Policy Groups • Education • Research • Administration • Infrastructure

  24. Organisation (2) • Management Contracts • Service Departments with Board • Faculties with Board • Service Level Agreements • Service departments with Users • With External Providers

  25. Information Policy Plan (1) • Following Institutional Strategic Plan • Organisation • Information Architecture & Standards • Basic Services • Planning of Innovation

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