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A Quick Ride To help you feel comfortable about doing business with New Horizon

A Quick Ride To help you feel comfortable about doing business with New Horizon. .2. In 2002, a team of longtime telecom executives started New Horizon Communications acting on a bold vision for how to achieve superior efficiency & account management. 2.

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A Quick Ride To help you feel comfortable about doing business with New Horizon

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  1. A Quick Ride • To help you feel comfortable about doing business with New Horizon

  2. .2 In 2002, a team of longtime telecom executives started New Horizon Communications acting on a bold vision for how to achieve superior efficiency & account management. 2

  3. NHC is a full-service provider of voice, data & Internet solutions for businesses. With a Northeast HQ, we serve organizations throughout the U.S., with a high concentration between Maine & Virginia. 3

  4. Innovative business model inspired by decades of telephony experience • Customer-centric structure, products, practices & tools • Focus on managing relationships, not sales activities or network boxes • Only top industry talent

  5. Stable & growing—with strong operations, ownership & outlook • Privately held • Profitable & debt-free since 2004 • 3,500+ customers & 100,000+ lines • Steadily increasing revenues, margins & income • 27% increase in top-line revenues in 2010 • Estimated 2011 revenue of $45 million

  6. Four Points of Differentiation Customer-Centric Solutions Dependable Account Management Exceptional Service Sophisticated Web Portal 6

  7. 1. CUSTOMER-CENTRIC NETWORK SOLUTIONSAbility to Tailor the Best Conceivable Solution • Multi-Carrier Platform merges partners’ voice, data & Internet offerings • Access to hundreds of products through alliances with Tier 1, Tier 2 & specialized carriers • More aggressive pricing • More flexible contract terms • All on a single bill with one point-of-contact

  8. 1. CUSTOMER-CENTRIC NETWORK SOLUTIONSAbility to Tailor the Best Conceivable Solution

  9. 2. EXCEPTIONAL SERVICESmart Policies, Procedures & Personnel • Experienced, highly trained operations team • Inbound support calls are answered by live representatives 24x7—no auto attendant • Responsive & highly competent provisioning, order project management & service repair • Each new customer gets a “Welcome” package with NHC executive team mobile numbers to escalate service/satisfaction issues

  10. 3. SOPHISTICATED WEB PORTALPowerful, Always-On Online Utility • Comprehensive & up-to-the-minute info • Billing, Order & Repair data • Detailed NHC rep notes • Extensive reporting, sorting & filtering • Sub-account-level access • Print & export capabilities

  11. 3. SOPHISTICATED WEB PORTALPowerful, Always-On Online Utility

  12. 3. SOPHISTICATED WEB PORTALPowerful, Always-On Online Utility

  13. 4. DEPENDABLE ACCOUNT MANAGEMENTConsistency & Accountability • Driven by our 14-point “Relationship Roadmap” engineered by our senior team • Sets expectations and on-going customer care for account managers & our service team • From fact-finding to proposed solutions, through implementation, first billing & regular outreach • In addition to calls and visits from account managers, all NHC customers are contacted at least twice a year to measure and respond to on-going customer satisfaction • Residual compensation reinforces behavior & shows our ongoing commitment

  14. The New Horizon philosophy remains constant while the business evolves with dynamic market & customer demands. 14

  15. Progressive—& we always will be • Constantly expanding product offerings • Growing long-term Carrier agreements • Extending geographic reach • Adding experienced professionals

  16. Teaming up to make sure expectations are met • Service reliability • Billing • Responsiveness & answers • Proactive recommendations

  17. Entrusted by notable & substantial organizations • Small business, middle market & enterprise-level customers • Local, regional, national & global businesses • Mission-critical organizations including banks, hospitals & schools • Private & publicly traded entities • Single- & multi-location operations • All recognize & value NHC’s unique approach

  18. What can we help you achieve? • Specific telecom challenges & needs • Decision-making process • Key considerations • Existing contracts • Budget & timeline • Ideal relationship

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