sp3 Service Standards for: In-Person/Telephone/Email
This guide outlines service standards for in-person, telephone, and email interactions to ensure a welcoming and friendly environment. Key components include greeting customers warmly, treating individuals with professionalism and respect, providing help by answering questions or resolving concerns, and following up to ensure satisfaction. By adhering to these standards, organizations can significantly enhance customer interactions and foster lasting relationships. Explore practical examples for each communication method to implement these service standards effectively.
sp3 Service Standards for: In-Person/Telephone/Email
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Presentation Transcript
sp3 Service Standards for: In-Person/Telephone/Email • GREET -- Present a Welcoming & Friendly Environment • TREAT -- Treat the Individual with Professionalism & Respect • HELP -- Answer the Individual’s Question or Assist with Resolving the Individual’s Problem/Concern • FOLLOW UP -- Follow up to Ensure Individual’s Satisfaction
