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Communicating in the Workplace

Communicating in the Workplace. Communicating in the Workplace. Negotiating; bargaining; persuading Greeting people; representing others to the public; selling Courteous telephone skills Reporting, conveying information; explaining issues or procedures Listening effectively Interviewing

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Communicating in the Workplace

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  1. Communicating in the Workplace

  2. Communicating in the Workplace • Negotiating; bargaining; persuading • Greeting people; representing others to the public; selling • Courteous telephone skills • Reporting, conveying information; explaining issues or procedures • Listening effectively • Interviewing • Preparing written materials • Organizing and presenting ideas for formal and informal presentations • Participating in group discussions

  3. Importance of Effective Communication • Cornerstone for establishing trust • Cornerstone for new business and customer retention • Increases productivity • Many companies expend human and financial resources to train employees in communication

  4. What is Communication • The activity of sending meaningful information

  5. What is Communication? • You only communicate when the message you send out has been received and sent back to you, so you know that it has been properly understood

  6. Caution! Remember, the message must be received and sent back to ensure it was properly understood!

  7. Communication Model

  8. Three Main Forms of Business Communication • Non-verbal Communication • Verbal Communication • Written Communication

  9. Non-Verbal VS Verbal Communication • Verbal Communication- Communication expressed through words • Non-Verbal Communication- Wordless communication

  10. Nonverbal Communication • Hand Gestures • Facial Expressions • Touching • Body Language • Eye Contact • Turning your back to the speaker • What Other Ways Can You Think Of?

  11. What Are They Saying?

  12. Non-Verbal Communication

  13. Non-Verbal Communication

  14. Non-Verbal Communication

  15. Non-Verbal Communication

  16. Non-Verbal Communication

  17. Non-Verbal Communication

  18. Non-Verbal Communication in the Workplace • Plays important role in workplace • Particularly with customers • 63-95% more impact that verbal communication • Non-verbal cues indicate listening/interest • Poor communication skills leads to low employee morale and conflict • Effective communication skills leads to high morale and collaboration

  19. Examples of Non Verbal Business Communication • Nod of approval • Thumbs up • Pat on back • Rolling Eyes • Raising Eyebrows • Frown

  20. Verbal Communication in Business • Simplest form of communication • Use language appropriate for audience • Clear Voice • Audible • Respectful tone • Active Listening • Active Questioning as appropriate

  21. Examples of Verbal Communication in Business • Answering business phone/extension • Receiving visitors • Giving instructions • Training • Presentations • Addressing/Participating in Meetings

  22. Activity • Charades

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