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Case Study Presentation Opening Case, Chapter 10 Campus ERP

Case Study Presentation Opening Case, Chapter 10 Campus ERP. Eli Petty BCIS 340, Spring 2009. ERP (Enterprise Resource Planning).

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Case Study Presentation Opening Case, Chapter 10 Campus ERP

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  1. Case Study PresentationOpening Case, Chapter 10Campus ERP Eli Petty BCIS 340, Spring 2009

  2. ERP (Enterprise Resource Planning) • Integrates all departments and functions throughout an organization into a single IT system so that users can make decisions by viewing enterprise-wide information on all business operations. • Providers of ERP software include HP, IBM, Intuit, Oracle, PeopleSoft and SAP.

  3. ERP at Stanford University • Stanford began using enterprise software in the late 1990s. • CFO and President of Business Affairs Randy Livingston feels that they rushed the process of implementing the enterprise systems. • Starting in 2001, Stanford implemented student administrative systems, PeopleSoft HR systems and Oracle Financial systems. • They replaced previous programs which were supported by a highly customized mainframe, which at times was difficult to maintain.

  4. Problems at Stanford • Stanford experienced many problems with their new software. • The new programs are more expensive to maintain than Stanford’s old applications, and they are yet to realize any of the projected savings that the software vendors promised. • Users still complain that the new programs are less productive and efficient than the old programs. • Training was made available to staff, but many users didn’t take advantage of it. • In 2004 the PeopleSoft web portal Axess crashed, causing further struggles with their ERP systems.

  5. Other Problems with ERPs • University IT staffs do not have the proper resources to implement and maintain ERPs. • Many universities have on-site consultants from their software companies. • Universities often use different software for their HR, financial and student registration systems. • Most vendors do not offer all of the needed applications. • It is difficult to get the systems installed campus-wide. • Adequate testing takes longer than many organizations are willing to wait to implement the programs.

  6. Question 1 • When did Stanford begin using enterprise software? • 1980s • 1990s • 2000s Answer: 1990s

  7. Question 2 • Who created the web portal, Axess, that crashed in 2004 at Stanford University? • Intuit • Oracle • PeopleSoft Answer: PeopleSoft

  8. Question 3 • What could universities do to increase the effectiveness of their Enterprise Resource Planning systems?

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