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DATS US! . Davina Pangelinan. Tami Saito. Annette Ahuna. Background and Problem. According to Pacific Business News (Aug. 2012), the amount of Chinese visitors to Hawaii so far in 2012 has risen 43 percent and these numbers are expected to continue to trend upwards. .

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Presentation Transcript
davina pangelinan
Davina

Pangelinan

Tami

Saito

Annette Ahuna

slide4
According to Pacific Business News (Aug. 2012), the amount of Chinese visitors to Hawaii so far in 2012 has risen 43 percent and these numbers are expected to continue to trend upwards.
slide5
Chinese visitors are staying longer and spending more than visitors from Japan(Hawaii Tourism Authority).
slide6

Starfire Hotels & Resorts frontline staff including front desk, housekeeping, room service, and bell service employees are not properly trained to interact with the Chinese visitors in culture and language.

slide7

Recommended

Needs Analysis

Plan

slide8

Goals and Objectives

  • What are the goals and objectives of this project?
  • What would you like your hotel employees to be able to do by the end of the training?
  • How will learner success be measured?
slide9

Onsite Visit

  • Gather data and analyze.
  • Conduct an interview with the Human Resource director
  • Conduct a Population Analysis
  • Conduct an interview with the Guest Relations director
slide10

Resources

  • Hire SMEs from an outside source
  • Observe Chinese Culture and Language Training
  • Internet Resources
    • Chinese Phrases for Travelers
    • Translate
slide11

Training Recommendations

  • Hold trainings at specific hotels
  • Stagger training to allow maximum employee participation
  • Form focus groups based on specific job tasks
  • Webinars
slide12

Closing Remarks

zai jian = good-bye