Integrated Consulting Solutions

1. Integrated Consulting Solutions Module 2: Management Commitment, Responsibility and Review

2. What You Need to Know About Management Commitment, Responsibility and Review What is management commitment? What are the responsibilities of senior management? What is management review?

3. What You Need to Know About Management Commitment, Responsibility and Review What is Management Commitment? The building block for business system. Management must be committed.

4. What You Need to Know About Management Commitment, Responsibility and Review What are the Responsibilities of Senior Management? Providing adequate resources. Planning adequately. Culture of meeting customer needs.

5. What You Need to Know About Management Commitment, Responsibility and Review What is Management Review? Plan, do, check, act Management Review as a “check” step 12 areas to review

6. Why Do Management Commitment, Responsibility and Review? Commitment No commitment, no progress. Top-down approach is essential. Written Statement of Commitment.

7. Why Do Management Commitment, Responsibility and Review (continued) Responsibility Senior management are responsible for: Setting up an ISO 9001 Planning Reviewing Determining the objectives Adjusting objectives

8. Why Do Management Commitment, Responsibility and Review Management Review Checking system performance Continuous improvement Can uncover: Opportunities for improvement and growth. Ways to reduce waste. Solutions for chronic problems. Can make a dramatic positive difference to the business.

9. What This Module Covers In this module we will be: Creating a management commitment and responsibilities statement. Creating a Quality Policy Creating business and quality objectives and associated KPI’s. 4. Creating and populating a template agenda and minutes for management review meetings. 5. Considering the use of an approval and authorisationsmatrix

10. In Your Pack In Your Pack You Will Find A sample Management Responsibilities Statement which you can customise. Some sample quality policies A template business objectives generation tool. Several template Management Review Meeting Agenda and Minutes. A template approvals and authorisations listing

11. Creating A Management Commitment Statement Exercise One Workbook Question 1: Brainstorm the responsibilities of Senior Management Document Prompt Sheet for Management Responsibility statement

12. Creating A Management Responsibilities Statement Exercise One Additional prompts: control the resources, and determine priorities. ISO 9001 system setup, implementation, monitoring and improvement setting business objectives appointing a QMS rep writing a quality policy communication

13. Creating A Management Commitment/ Responsibilities Statement Exercise One Instruction Go ahead and write a paragraph which describes what you consider to be management responsibilities and commitments to the business.

14. Creating A Quality Policy Exercise Two Instruction Open up the sample Quality Policies document now. Document Sample Quality Policies

15. Creating A Quality Policy Exercise Two Purpose: To demonstrate how quality fits into the way you do things.

16. Creating A Quality Policy Exercise Two Needs to contain: What your company does and in what industry Your aims or goals How you will achieve these (the more specific the better) The importance of the customer Any other elements which are crucial to your quality goals e.g. suppliers, testing etc Don’t forget ISO 9001!

17. Creating A Quality Policy Exercise Two Instruction Open up the sample Quality Policies document now. Either write a rough draft of a quality policy or schedule a meeting in the near future to complete this.

18. Creating Business Objectives Exercise Three Workbook What are you hoping to achieve in your business? Document Business Objectives Matrix Document

19. Creating Business Objectives Exercise Three Instructions Open your business objectives matrix document. Go ahead and make a note of your top three or four business objectives for the next 12 months. You can you can use the matrix as a prompt if you wish.

20. Creating Management Review Meeting Agenda and Minutes Exercise Four A meeting is not essential. Meetings need structure.

21. Creating Management Review Meeting Agenda and Minutes Exercise Four Little known fact: Meetings CAN be a complete waste of time!

22. Creating Management Review Meeting Agenda and Minutes (continued) Exercise Four Effective Meeting Practice Set agenda Timed Chaired Recorded Action items

23. Creating Management Review Meeting Agenda and Minutes (continued) Exercise Four 12 Recommended Management Review Agenda Items • Previous Mgmt Review • Internal and External • Audit Results, Issues • Customer Satisfaction • Business Objectives • Continued adequacy of • ISO business system • Level of conformity to product/ service requirements Training Suitability of organisation structure, authorities etc Communication Suppliers Environmental and OHS Considerations

24. Creating A Management Review Agenda Exercise Four Instructions Print out a copy of the template management review agenda and minutes ICS-MMM.

25. Creating A Management Review Agenda Exercise Four Instructions (continued) If you already have regular management meetings using an agenda and minutes: Print out your usual meeting agenda. Compare this with the template agenda. Supplement your existing agenda with the 12 recommended items.

26. Creating A Management Review Agenda Exercise Four Instructions (continued) If you don't have a preferred agenda and minutes template: Make sure you customise the template now to suit the requirements of your business. Make sure you add your usual agenda items. Review your business objectives at least once every six months. Talk about customer feedback on a relatively frequent basis.

27. Approvals and Authorisations Listing Exercise Five Workbook Question 5: Document Sample Approvals and Authorizations listing

28. Approvals and Authorisations Listing Exercise Five The document lists all the major functions in the organisation against all the items that require some sort of control e.g. purchasing limits is most common. Purpose is to provide clarity around how the organisation is structure and who should have approval to do what.

29. Approvals and Authorisations Listing Exercise Five • Open up the listing • Amend the first column and the top row • Clear out the template contents and replace with your best guesses. • Consider including in a management review meeting. Instruction

30. Congratulations! That is the end of module two. You are ready to contact your consultant to check your work.