Dental Insurance Fraud Detection With Predictive Modeling SOA Spring Health Meeting May 29, 2008 Jonathan Polon FSA www

1. Dental Insurance Fraud Detection With Predictive Modeling SOA Spring Health Meeting May 29, 2008 Jonathan Polon FSA www.claimanalytics.com

2. Agenda • Intro to Predictive Modeling • Supervised vs Unsupervised Learning • Modeling Procedures • Dental Insurance Fraud Detection • Examples of Atypical Dentists

3. Introduction to Predictive Modeling

4. A Part of Everyday Life Have you used a predictive model today? Mail sorting Credit card processing Credit scores Weather forecasting Grocery shopping

5. What is Predictive Modeling Harnesses power of modern computers to find hidden patterns in data Used extensively in industry Many possible uses in insurance: Claim management Pricing Reserving Fraud detection

6. Predictive Modeling Tools Some common techniques Generalized linear models Neural networks Genetic algorithms Random forests Stochastic gradient boosted trees Support vector machines

7. Supervised Vs Unsupervised Learning

8. Supervised Learning • In the training dataset, there is a known outcome associated with each record • Learning objective: build a model that can accurately estimate the outcomes from the predictor variables for each record • Eg, Sports Betting: predict winners based on observations from past games • Commonly referred to as predictive modeling

9. Unsupervised Learning • In the training dataset, there is not an outcome associated with any record • Learning objective: self-organization or clustering; finding structure in the data. • Eg, Grocery Stores: define types of shoppers and their preferences

10. Modeling Dental Procedures

11. Why Model Procedures? • There’s more to diagnosis than category • within categories, severity varies • similarities can exist between procedures of different categories • how do we extract more information?

12. Scoring Procedures • Create a series of metrics for each procedure • some relative values from 0 – 10 • Some absolute values • for example: • unbundling - specialized • major problem - emergency • allows every procedure to be compared to every other procedure

13. Scoring Procedures - Example

14. Dental Fraud Detection Using Unsupervised Learning

15. Research Project • 200,000 dental claim records from 2004 • General practitioners in Ontario • Applied modern pattern detection techniques to identify dentists with atypical claims histories • Research paper: Dental Insurance Claims: Identification of Atypical Claims Activity http://www.actuaries.ca/members/publications/2007/207033e.pdf

16. Traditional Tools • Rule-based • Strong at identifying claims that match known types of fraudulent activity • Limited to identifying what is known • Typically analyze at the level of a single claim, in isolation

17. Pattern Detection Tools • Analyze millions of claims to reveal patterns • Technology learns what is normal and what is atypical – not limited by what we already know • Categorize each claim, reveals dentists with a high percentage of atypical claims • Immediately highlights new questionable behaviors • Finds new large dollar schemes • Also identifies frequent repetition of small dollar abuses

18. Methodology – 3 Perspectives • By Claime.g. Joe Green’s semi-annual check-up • By Tooth e.g. all work done in 2004 on Joe’s bicuspid by Dr. Brown • By General Work e.g. all general work (exams, fluoride, radiographs, scaling and polishing) done on Joe in 2004 by Dr. Brown

19. Methodology – 2 Techniques • Principal components analysis • Clustering

20. Methodology – Summary

21. Principal Components Analysis • Allows reduction of multi-dimensional data to lower dimensions while maximizing amount of information preserved • Reducing to 2 dimensions allows data points to be plotted on a chart • Powerful approach for identifying outliers

22. PCA: Simple Example Lots of variance between points around both axes

23. PCA: Simple Example Create new axes, X’ and Y’: rotate original axes 45o

24. PCA: Simple Example In the new axes, very little variance around Y’ Y’ contains little “information”

25. PCA: Simple Example ♦Original ●Revised Can set all Y’ values to 0 – ie, ignore Y’ axis Result: reduce to 1 dimension with little loss of info

26. PCA: Identifying Atypical Dentists

27. PCA: Identifying Atypical Dentists • Begin at the individual transaction level • Determine the average transaction for each dentist • Graph quickly isolates dentists that are outliers

28. PCA: Identifying Atypical Dentists Dentist Average 90th percentile

29. PCA: Summary • Visualization allows for easy and intuitive identification of dentists that are atypical • Manual investigation required to understand why a dentist or claim is atypical

30. Clustering Techniques • Categorization tools • Organize claims into several groups of similar claims • Applicable for profiling dentists by looking at the percentage of claims in each cluster • We apply two different clustering techniques: K-Means and Expectation-Maximization

31. Clustering Example Clustering Example Clustering Example

32. Example: Clusters found – by Claim • Major dental problems • Moderate dental problems • Age > 28, minor work performed • Work includes unbundled procedures • Minor work and expensive technologies • Age < 28, minor work performed

33. Clusters: Identifying Atypical Dentists • Begin at the individual claim level • Calculate the proportion of claims in each cluster – in total, and for each dentist • Isolate dentists with large deviations from average

34. Clusters: Identifying Atypical Dentists

35. Clustering Techniques: Summary • Clustering provides an easy to understand method to profile dentists • Unlike PCA, clustering tells why a given dentist is considered atypical • Effectively identifies atypical activity at the dentist level

36. Pilot Project Results • PCA identified 68 dentists that are atypical • Clusters identified 182 dentists that are atypical • 36 dentists are identified as atypical by both PCA and Clusters • In total, 214 of 1,644 dentists are identified as atypical (13%) • Billings by atypical dentists were $2.5 MM out of $16.1 MM billed by all dentists (15%)

37. Examples Of Atypical Dentists

38. Dentist A Analysis: Dentist A is far beyond norms in clusters 6 and 8; both indicate high charges in ‘general dentistry’ What we discovered: Each of Dentist A’s patients is being billed for at least 30 minutes of polishing and 45 minutes of scaling

39. Dentist B Analysis : Dentist B is far beyond norms in cluster 7 (age > 19, major work) What we discovered: Frequent extractions and anesthesia  Dentist B looks like an oral surgeon, but is a general practitioner

40. Dentist C Analysis: Very high proportion in Cluster 1, suggesting many high-ticket visits What we discovered: First, Dentist C performs an inordinate amount of scaling (average of 1 hour p.p.). Second, Dentist C has emergency examinations with atypically high frequency

41. Dentist M Analysis: Dentist M has a disproportionate amount of work beyond the 90th percentile of work by all dentists on all teeth What we discovered: Dentist M appears to utilize lab work very heavily

42. More Atypical Dentists • Frequent use of panoramic x-rays • Frequent use of nitrous oxide – including with procedures rarely associated with anesthesia • Large number of extractions, often using multiple types of sedation • Very high proportion of claims for crowns and endodontic work • Individual instruction on oral hygiene provided with very atypical frequency

43. Dental Fraud Summary • Highly effective in identifying dentists with claim portfolios significantly different from the norm • Enables experts to quickly identify and focus on those dentists with atypical claims activity Pattern detection:

44. Questions?