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KM 2 Solutions Social Media SOLUTIONS

KM 2 Solutions Social Media SOLUTIONS. NearShore Price Advantage. KM 2 Provides High Performance Call Center & Contact Management Services. BARBADOS. GRENADA. Inbound/Outbound Customer Care and Support, Collections, Tech Support, TeleSales , Social Media Support & More…

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KM 2 Solutions Social Media SOLUTIONS

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  1. KM2Solutions Social Media SOLUTIONS
  2. NearShore Price Advantage KM2 Provides High Performance Call Center & Contact Management Services BARBADOS GRENADA Inbound/Outbound Customer Care and Support, Collections, Tech Support, TeleSales, Social Media Support & More… Global Management Experience Accent Neutral English & Multi-lingual US-based Technology and Business Processes – MPLS, PCI, SAS 70 HONDURAS ST. LUCIA
  3. KM2 Core Services Customer Care and Support Services Accounts Receivable Management & 1st Party Collections/Recovery Sales & Telemarketing Social Media Support Technical Support Back Office Processing Services Voice, email, Chat (proactive, reactive and exit), Social Media and Social Forum Management
  4. The Problem with Social Media information today… Unstructured, social “Big Data” is scattered across the web, unseen by business applications for customer service, sales, and support
  5. KM2/Buzziant – What we do… Weenable Big Data to be used to improve customer operations through (1)addition of new interaction channels and (2) data integration with existing applications
  6. KM2 – What we do… We harvest Big Data with a Customer Experience (Cx) SaaS application that transparently improves existing business processes
  7. KM2 Social Media Business Model Customer Experience-As-A-Service (CxaaS) SaaS Application Subscriptions Standalone Buzzient Cx app Connectors to CRM/ERP/HCM apps Managed Service Provider (MSP) Option Channels Direct to F500 Indirect to F5000 OEM licensing with CRM/ERP/HCM companies
  8. Broad Industry Support ERP CRM & Contact Center HCM
  9. SaaS Example: NewSuite Embeds into existing applications Integrates actionable social media into existing workflow as new channel 9
  10. On-Premises Example: Siebel Transparent handoff into app workflows Respond via social media to clients within existing applications 10
  11. Innovation Success Partnerships With Major Platform Vendors: Property of Buzzient, Inc.
  12. KM2 Customer Care & Support Services Integrated Service and Technology Solution Strong Affinity to US Customers Solid Work Ethic, Highly Educated Workforce Very Low Attrition, High Employee Satisfaction Low Labor and Overhead/Indirect Costs Stable, Democratic Countries Accent Neutral English, Spanish, and more…
  13. Contact: Joe Wester+1.262.790.2656 joe.wester@km2solutions.com
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