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Implementing a Change to TeammateTime. Internal Message for RDOs and Store Managers. Project Objectives. What are we doing?

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Implementing a change to teammatetime

Implementing a Change to TeammateTime

Internal Message for RDOs and Store Managers


Project objectives
Project Objectives

What are we doing?

  • Providing an automated workforce planning, labor scheduling, and budget platform to ensure compliance and effective utilization of human capital in stores, branches, and distribution centers.

    What do we want from a Workforce Management tool?

  • In the short term, we want visibility to our labor drivers and corresponding spend.

  • Our medium term expectations are that we will obtain additional payroll control and optimization.

  • Finally, in the long term, we want to leverage payroll while still achieving our customer service promise.

2


Critical success factors
Critical Success Factors

  • Sunset Legacy System

    • Payroll Budgeting By Man-Hour

    • My Time application

    • Kronos application and clock hardware

  • Pay all Teammates Correctly

    • Eliminate early punches

    • Enforce corporate policies (meal, break)

  • Create Credible Schedules

    • Improve visibility into schedules and demand drivers

  • Establish a Centralized Control System

    • Develop a common operating picture for the field organization

    • Accurate PTO accountability & measurement

    • Develop a business case for deploying enterprise solution in 2012


Expected benefits
Expected Benefits

  • Increase Revenue

    • Align Labor with Demand

    • Improving the Customer Experience

  • Avoided Costs

    • Adherence to Work Rules (meals/breaks, CA, etc.)

    • Scheduling Over Plan/Budget

    • Pirated Time

  • Increased Efficiencies

    • Automated & Effective Schedule Preparation

    • Accurate Timecard Processing

    • Employee Self-Service

    • Greater Visibility – Reporting

      “Ultimately it’s about having the right teammate in the right place at the right time and this process will allow teammates to be there for our customers.”

      -- Mike Broderick, President CARQUEST U.S.


How will it affect me rdo
How will it affect me (RDO)?

  • Better tools to manage your region

  • Improved visibility into all your stores

  • Identify issues early, act with the facts

  • Much easier to review schedules

  • Enabler for sales growth

  • Enriched data sets

“GPI Technologies has partnered with best-of-breed software vendors Workforce Insight and RedPrairie to implement the new workforce management business process (TeammateTime) to better align teammate needs with customers’ service expectations.”

– David McCartney, Executive Vice President and

Chief Information Officer


How will it affect me store manager
How will it affect me (Store Manager)?

  • Makes your life easier by simplifying payroll management and schedule creation allowing you and your team to focus on the customer

  • Provides you with enriched information about your business

  • Provides platform for tracking/managing teammate time off requests

  • Enhanced coverage maps


What do store teammates need to know
What do store teammates need to know?

  • The new software will give teammates access to their schedules, the ability to submit time-off requests, and even set their availability to support flexible work schedules.

“TeammateTime empowers teammates and helps increase job satisfaction. We look forward to providing this tool to teammates.”

-- Steve Gushie, President CARQUEST Canada


How does tmt forecast labor
How does TmT forecast labor?

  • TeammateTime is populated with 62 weeks of history

  • Summarized in 15 minute intervals

  • It uses the last 10 weeks of data for trend and looks at prior year for seasonal impact

  • Uses 17 transaction types to determine demand


What about other tasks
What about other tasks?

  • TeammateTime assigns labor for 11 different activities not derived from sales

  • It prioritizes labor based on job title

  • Labor assignment is aligned with store procedures

TeammateTime schedules meals & breaks according to company policy and applicable state/local/provincial requirements