eLearning at the School of Business. Michael Getz Technology Manager School of Business. Mission of the U of A. The mission of the University of Alberta is to serve our community by the dissemination of knowledge through teaching and the discovery of knowledge through research.
Michael GetzTechnology Manager School of Business
The mission of the University of Alberta is to
serve our community by the dissemination of
knowledge through teaching and the
discovery of knowledge through research.
Inside the Classroom
Wireless Technology – make every space on campus a learning space.
Course Management Systems – the School of Business has invested in the Blackboard CMS making course materials accessible world wide.
Asynchronous Communication – enable real-time communication using asynchronous learning technologies. The School of Business is working on an asynchronous project currently.
Distance Learning – expand our base and enter into new markets, giving educational opportunities to people located in rural or smaller communities.
Outside the Classroom
and in the home…
Determine who the outstanding instructors are– utilize student (customer) assessments and credential evaluations to determine which instructors should be classified as “outstanding”.
Pay them well – salary levels will correlate with performance (quality) levels.
Allocate resources – empower instructors with the necessary resources (personnel, money, technology) to deliver a quality course.
Recognize their efforts – feature them on the front page of your web site, put them in contact with the media for features, promote them and encourage continued success.
Location before Allocation– eLearning resources must be located as close to the user as possible. Displacing resources in locations inconvenient to the user is prohibitive to their utilization and to the users satisfaction.
Allocation based on population – course sections with larger student enrollments will be allocated more resources.
Allocation based on need – the topic or learning objectives of a course may naturally determine proper allocation.
Software for labs
Funding for field trips…
What is infrastructure – Infrastructure as it relates to eLearning includes classrooms, labs, smart classroom equipment, network (wired/wireless) and hardware functioning to provide services (servers, microscopes, telescopes, etc…)Metrics– the ability to determine what to renew or enhance and at what frequency comes from analyzing quantitative and qualitative information (data) related to customer (instructors and student) satisfaction. These are the key indicators needed that inform us when something is not working as it should and what direction or action should be taken.
The future is a product of our metrics
-Measuring the satisfaction levels of our instructors and students with respect to each eLearning service provided, tell us how to meet the needs of the future and the direction we must take to get there.
Maintain close ties with our alumni
-Fostering a sense of community with our alumni requires providing something of value in the relationship. We must continue to offer opportunity and provide services to our alumni. In particular we must do more to help them find meaningful employment and prospective careers. Expand our definition of community-Not so much “indisputably recognized” so much as just being recognized. At present our community is limited to Edmonton and surrounding area. eLearning technology allows us to break this barrier and reach out to a much larger community. Get recognized first – the “indisputable” part will follow.
Alberta and beyond…
How is it serviced?
-After some discussions with the Technical Resource Group (TRG) they placed a full-time employee dedicated to servicing the smart classrooms and ensuring their smooth operation. The support is local, the technology works almost incident free, and customer satisfaction with this service is high. (1 X 10 X 100 rule)How is it measured?-The School of Business conducts satisfaction surveys with instructors and students related to smart classroom technology.
Setting direction?Presently we are putting together focus groups to determine the next evolution of the smart classroom as all of our equipment is due for renewal in 2006.
Searchable skill setdatabase for prospectiveemployers…
Rather inthe student’s Home….
Rather accessingour wireless network on campus…
Your in theLab.
School of Business Stollery Centre