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The Human Side of Tech Support – Insights from Makyl Alexander Lee Haggerty

Makyl Alexander Lee Haggerty emphasizes the role of active listening and emotional control in stressful tech situations.

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The Human Side of Tech Support – Insights from Makyl Alexander Lee Haggerty

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  1. Makyl Haggerty Significance of Emotional Intelligence in Tech Support Positions

  2. Technical talents frequently take center stage in the area of technology. Without a doubt, coding proficiency, troubleshooting knowledge, and certifications are crucial. However, there is another characteristic that distinguishes exceptional IT workers from mediocre ones: emotional intelligence (EI). Emotional intelligence is a vital, although frequently disregarded, skill, particularly in tech support positions where there is a lot of human connection and high-pressure scenarios.

  3. What Is Emotional Intelligence? The ability to comprehend, control, and react to emotions—both your own and those of others—is known as emotional intelligence. The idea was made popular by psychologist Daniel Goleman, who divided it into five main parts:

  4. Why It Matters in Tech Support Improved Customer Interactions Tech support professionals are often the front line of a business. They communicate with users during moments of frustration, confusion, or even crisis. In these situations, how a technician handles the conversation can make or break a user’s experience.

  5. Team Collaboration and Morale Working as a member of a wider IT team, sometimes collaborating with outside suppliers or departments, is a common aspect of tech support employment. Professionals can work together more successfully when they possess emotional intelligence since it promotes trust, open communication, and respect for one another.

  6. Stronger Training and Mentorship Another critical part of tech support is knowledge transfer — training staff, creating documentation, and mentoring junior intelligence plays a key role here too. colleagues. Emotional

  7. THANK YOU Know More www.crunchbase.com/person/makyl-haggerty-0026

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