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Project Management in Realistic Environments: Lessons Learned and Best Practices

Learn from past project failures to implement successful IT project management strategies in a dynamic business environment. This comprehensive guide covers key case studies, IT delivery commandments, and practical recommendations for managing IS projects efficiently. Whether you're an IT professional or project manager, this resource will provide valuable insights for ensuring well-run projects.

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Project Management in Realistic Environments: Lessons Learned and Best Practices

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  1. IS FAILURESThe need for well run projects Stan Price

  2. A CAPITAL THREE • LONDON EMERGENCY SERVICES COMMAND & CONTROL SYSTEMS. • AMBULANCE, FIRE & POLICE. • AMBULANCE & FIRE - LITIGATION • POLICE - SUCCESSFUL

  3. LONDON AMBULANCE SYSTEM • EVERY MISTAKE MADE. • COMPREHENSIVE REPORT, BUT • SECOND TIME AROUND • CHIEF EXEC.

  4. LONDON FIRE BRIGADE SYSTEM • £3M VALUE - £2M I.S. 1981 PRICES. • ENGINEERING LED. • WENT TO ENGINEERING COMPANY.

  5. NIMROD MK3 -1 • AIRBORNE EARLY WARNING SYSTEM. • 60% I.S. • CANCELLED BY THATCHER. • £2B SPENT. • EXISTING BOEING AWACS BOUGHT.

  6. NIMROD MK3 - 2 • CUT COST - USE AVAILABLE COMET FUSELAGES. • PHYSICAL RESTRICTION ON COMPUTER POWER. • 2 RADARS - MORE COMPLEX PROCESSING. • BAe - MARCONI SCHISM

  7. NORTH WEST WATER - 1 • TOTAL FINANCIAL CONTROL SYSTEM. • VISION - WORLD`S MOST EFFICIENT PUBLIC UTILITY. • £60M SPENT WITH AA. • WHAT DID NWW HAVE TO SHOW FOR IT?

  8. NORTH WEST WATER - 2 • CLAIMS BASED ON US (LESS REGULATORY) EXPERIENCE. • NO SIGNIFICANT WORK UPFRONT JUST CHIEF EXEC DECISION.

  9. BED LINEN MILL -1 • £50K SYSTEM. • MAINLY STOCK CONTROL. • WENT LIVE. • LOST MAIL ORDER BUSINESS. • MAIN MILL CLOSED - COMPANY NEARLY WENT UNDER - LITIGATION.

  10. BED LINEN MILL -2 • INSUFFICIENT TESTING. • ONE MAJOR BUG MISSED. • ACTUAL DELIVERY NUMBERS RATHER THAN NUMBER ORDERED DEDUCTED FROM STOCK TOTALS.

  11. WAFER-FAB PLANT SCHEDULING SYSTEM - 1 • SMALL BATCHES, VARIABLE, PRODUCTION PATHS, & EXPENSIVE UNRELIABLE PLANT. • MAXIMISE YIELD. • COLLAB RESEARCH PROJECT. • NOW USED IN EVERY WAFER-FAB IN WORLD.

  12. WAFER-FAB PLANT SCHEDULING SYSTEM - 2 • ACE PROJECT LEADER (MANAGER). • DECISIVE DECISION. • ACE TEAM. • £1B PLANT AS TEST BED.

  13. NOT JUST IN UK • DENVER AIRPORT BAGGAGE SYSTEM. • FAA $6B AAS SYSTEM. • FRENCH SNCF TGV RESERVATION SYSTEM (SOCRATE) . • SYDNEY AIRPORT APPROACH CONTROL.

  14. SOCRATE - 1 • RESERVATIONS FOR START OF TGV NORD. • BASED ON AIRLINE SYSTEM. • WENT LIVE 1993 • GETTING TICKET PARIS- LILLE TOOK LONGER THAN JOURNEY. • STRIKES & LESS PASSENGERS.

  15. SOCRATE - 2 • INTRODUCED IN UNSTABLE ENVIRONMENT. • DOUBLE TICKETING PHILOSOPHY CHANGE. • NO LIVE TESTING. • BIG BANG INTRODUCTION. • INSUFFICIENT TRAINING.

  16. SWANWICK ALIAS NERC - 1 • NEW LONDON EN-ROUTE ATC CENTRE - 50% IS. • ORIGINAL OPERATIONAL DATE 1996. • CURRENT “CONFIDENT ESTIMATE” 2001/2. • MANAGEMENT IN DENIAL.

  17. SWANWICK ALIAS NERC - 2 • TARGET DATE POLITICAL. • MIX OLD/NEW SYSTEMS TO MEET DATE. • FRAGMENTED ORGANISATION. • SHOOT MESSENGER CULTURE. • NEW BRIGADE.

  18. IS - THE BIG Myths • IS can be fully specified at the start. • IS are always good for you. • Software is an engineering commodity that can be predictably manufactured.

  19. IT DELIVERY TEN COMMANDMENTS - 1 • BE REALISTIC. • MANAGE RISK. • THINK OF EVERYTHING. • STAFF WELL. • MOTIVATE STAFF. • PROMOTE TEAMS IN OPEN CULTURE.

  20. IT DELIVERY TEN COMMANDMENTS - 2 • USE A TRULY PROVEN PROCESS. • KEEP FOCUSED. • MAXIMISE CREATIVITY/MINIMISE BUREAUCRACY. • AVOID DOGMATISM PARTICULARLY ABOUT TECHNOLOGY.

  21. RECOMMENDATION Teach I.S. Project Management in a Real Life Realistic Environment.

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