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Selecting a “Knowledge System”. Requirements. Andrew Haslam Consultant. Market Offerings. Evaluation. and the winner is …. Technology. Information. Knowledge. Client. Internal. The Susskind “Grid”. 2) CLIENT RELATIONSHIP SYSTEMS. 4) ONLINE LEGAL SERVICES.

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selecting a knowledge system

Selecting a “Knowledge System”

  • Requirements

Andrew Haslam

Consultant

  • Market Offerings
  • Evaluation
  • and the winner is …...
the susskind grid

Technology

Information

Knowledge

Client

Internal

The Susskind “Grid”

2) CLIENT RELATIONSHIP SYSTEMS

4) ONLINE LEGAL SERVICES

Online financial reporting

Status reporting

Deal-rooms

Document archives

Electronic mail

2nd generation websites

Virtual lawyers

Online legal guidance systems

Expert systems

1) BACK-OFFICE TECHNOLOGY

3) INTERNAL KNOWLEDGE SYSTEMS

Document management

Practice management

Human resource management

Marketing databases

Electronic mail and diarying

Hardware

Networks

Operating systems

Know-how databases

Template libraries

Precedent libraries

Intranet services

Litigation support tools

the business requirements

Litigation Support Product

Data

Collected, scanned & coded

Images

Data

K

M

S

y

s

t

e

m

Text

Images

Small Scale

The Business Requirements

Case Preparation

Work Product

Trial Support

Relevance Calls

Objective Coding

Trade Secret Review

Production

Privilege Review

Scanned

+ OCR?

Subjective Coding

Negotiation/

Trial

Case Preparation

Work Product

Large Scale

knowledge system functionality

Deliver

Aims

Joint

Working

Analysis

Find &

Share

Collect

& Hold

Collate

& Use

Knowledge System Functionality
market offerings

Deliver

Aims

Joint

Working

Find &

Share

Joint

Working

Analysis

Collect

& Hold

Find &

Share

Collect

& Hold

Collate

& Use

Collate

& Use

Analysis

Market Offerings

Discovery

Management

Portals

Litigation

Support

Document

Management

Web

Development

Tools

what are portals
What are Portals?
  • Web based technology (XML is key)
  • User desktop with access to all required functionality
  • Rapidly evolving:
    • “Referential”
    • “Personalised”
    • “Interactive”
    • “Specialised”
evaluation process
Evaluation Process
  • Functionality
  • User Interface
evaluation process 2
Evaluation Process (2)
  • Functionality
  • User Interface
  • Scale dictates the products
  • Storage management
  • Collection exercise
  • Team management
  • Physical control
  • Operational procedures
  • Future proofing
  • New business procedures
  • Data migration
  • Media conversion
  • Project timescale
  • Client impact
  • Internal support
  • Security
the nominees for best product are
The nominees for best product are….

Hummingbird

Document Management

iManage

Discovery Management

IntroSpect

Internet Development

Tools

Microsoft (ASP)

The Rest (Java)

Litigation Support

JFS Litigator’s Notebook

Ringtail

a reality check
A Reality Check
  • External links
  • Internal documents
  • Technology = 30% of project
  • Legacy data migration
  • Price
and the winner is

Hummingbird

Ringtail

and the winner is …...

?

Whatever meets your needs best