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Chapter 14 Leadership and Management

Chapter 14 Leadership and Management. After Reading and Studying This Chapter, You Should Be Able to:. Identify the characteristics and practices of leaders and managers Define leadership and management Describe the key management functions Differentiate between leadership and management.

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Chapter 14 Leadership and Management

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  1. Chapter 14Leadership and Management

  2. After Reading and Studying This Chapter, You Should Be Able to: • Identify the characteristics and practices of leaders and managers • Define leadership and management • Describe the key management functions • Differentiate between leadership and management

  3. Courage Decisiveness Dependability Endurance Enthusiasm Initiative Unselfishness Integrity Judgment Justice Knowledge Loyalty Tact Leadership Traits

  4. Identifiable Practices Common to Leaders • Challenge the process • Inspire a shared vision • Enable others to act • Model the way • Encourage the heart

  5. Transactional Leadership • Leader is able to gain results through rewards, desired behaviors, and/or incentives • Work in exchange for a desired reward • See Figure 14-1

  6. Figure 14-1Transactional Leadership Model

  7. Transformational Leadership • Eliciting performance above normal expectations • Three important factors: • Charisma • Individual consideration • Intellectual stimulation

  8. Loyalty Excellence Assertiveness Dedication Enthusiasm Risk management Strength Honor Inspiration Performance Essence of Leadership

  9. Figure 14-2Dynamics of Demands on General Managers in the Hospitality Industry

  10. Common Traits • High ego strength • Strategic thinking ability • Orientation toward the future • Belief in principles of human behavior • Strong connections • Political astuteness • Know how to use power

  11. Questions Leaders Ask • “What needs to be done?” • “What can and should I do to make a difference?” • “What are the organization’s missions and goals?” • Do I pass the “mirror test?”

  12. Leadership Approaches • Be decisive • Follow through • Select the best • Empower employees • Enhance career development

  13. Management Defined “The process of working with and through others to accomplish organizational goals in an efficient and effective way.”

  14. Figure 14-4Three levels of Management Plus Nonmanagerial Associates

  15. Key Management Functions • Planning • Organizing • Decision making • Communicating • HR and motivating • Controlling

  16. Managerial Skills • Conceptual • Human • Technical

  17. Managerial Roles • Figurehead • Leader • Liaison • Spokesperson • Negotiator

  18. Leadership vs. Management

  19. Trends in Leadership and Management • Independent business units • Outsourcing • Increase in part-time workers • Technological advances • Social and environmental issues • Greater emphasis on ethics • Diversity in associates • Lack of basic job skills • Increased need for training • Need to promote from within • Managing sales revenue all the way to the bottom line

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