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CS 4963: UI Design. User Research Methods. Summary for Today. What is user research? Why should you learn about this? But isn’t this for professionals? ( Yes.) Methods galore! Things to watch for. First, what is user research ?. personas - scenarios - o pportunities - approach.

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Cs 4963 ui design

CS 4963: UI Design

User Research Methods


Summary for today
Summary for Today

  • What is user research?

  • Why should you learn about this?

  • But isn’t this for professionals? (Yes.)

  • Methods galore!

  • Things to watch for.


First what is user research
First, what isuser research?

  • personas - scenarios- opportunities- approach

1. DISCOVERY

2. EVALUATION

(testing designs)

}

(gathering information)

Make a model of your users.

  • terminology

  • - feedback

  • - mental models


Show video here

(show video here)


Why should you care
WHY SHOULD YOU CARE

ABOUT USER RESEARCH

?


Understand.

image by Kevin Cornell from alistapart.com


Expect.

image by alex yang from photography-on-the.net/forum


Do.

image from amazon.com


Can just anyone do user research

Wait.

Can just anyone do user research?


Research
RESEARCH

QUANTITATIVE

QUALITATIVE

HOW WELL

CONTEXT

HEURISTICS

PRAGMATIC

  • HOW MUCH

  • DATA

  • STATISTICS

  • SCIENTIFIC

(Us.)

UX Research Professionals.



Field observations interviews diary studies data logging evaluations
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS

(methods)


Field observations interviews diary studies data logging evaluations1
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


Observations
observations

image from med.mun.ca 2003-4 annual report


Field observations interviews diary studies data logging evaluations2
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


Semi structured interviews
semi-structured interviews

image from the movie Office Space (1999)


Field observations interviews diary studies data logging evaluations3
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


Diary studies
diary studies

Image from pelikana.se


Field observations interviews diary studies data logging evaluations4
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


D ata logging
data logging

image from normalmodes.com


Field observations interviews diary studies data logging evaluations5
FIELD OBSERVATIONSINTERVIEWSDIARY STUDIESDATA LOGGINGEVALUATIONS


Usability testing
usability testing

image from rocketsurgerymadeeasy.com


F inding participants
finding participants

image from phillips.blogs.com


E valuation pointers
evaluation pointers

  • Plan your attack (scenarios of tasks within boundaries)

  • You’re testing SOFTWARE, not participants(remind them of this)

  • Intro and follow-up questions(optionally)

  • Be aware of your bias(and counter it)

  • Get them to think aloud

  • Observe it

  • Record it


A fter evaluation
after evaluation

  • Debrief observers to consolidate findings

  • Write up results and illustrate with examples

  • Recordings, if possible

    To fix:

  • Tweak, don’t overhaul

  • Keep it relevant to what you observed

  • Subtract


Summary
Summary

User research helps you discover information and evaluate designs throughout the software design process, using several methods that give you lots of context (how people work and what they need to help them) for your design work.

(Also: professional user researchers are very helpful! Particularly if you’re doing lots of number crunching.)



For next time
For next time…

  • Notes from a 15-minute observation of someone using software that you made.

    Make a set of tasks, with boundaries, into a scenario for your test participant, and write up the findings.

    2. Readings for next lesson: on the class blog.(The “clog”? groooooooan at the bad portmanteau, yesssss)


Contact us
Contact Us

Matthias Shapiro

[email protected]

Jason Alderman

[email protected]

http://huah.net/cs4963


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