Dialog Design 3 - PowerPoint PPT Presentation

mahola
dialog design 3 n.
Skip this Video
Loading SlideShow in 5 Seconds..
Dialog Design 3 PowerPoint Presentation
Download Presentation
Dialog Design 3

play fullscreen
1 / 11
Download Presentation
Dialog Design 3
108 Views
Download Presentation

Dialog Design 3

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Dialog Design 3 User Profiles

  2. User Profiles Different users require different dialog design philosophies • Naive Users • Dedicated Users • Managerial Users

  3. Naive User • No formal training • Low frustration tolerance • Remembers little of last session Example: automatic teller machine user

  4. Naive Users Need • Little chance of misinterpretation • Little chance of destroying anything Use • Mellow requests • Limited responses • Always reply • Test with representative users

  5. Dedicated User • Trained • Frequent user • Harassed environment • Rugged • Bored • Poorly paid

  6. Dedicated Users Need • Efficiency • Accommodate learning • Mindless operation • Task accomplishment and quality of work life • Humanized design

  7. Dedicated Users Use • Sequence tolerance • Content flexibility: synonyms, spelling, learning • Procedure tolerance: humble messages, user tested, alternative helps, no self-destructs, audit trails • Pacing

  8. Managerial Users • No training • Comfortable with PEOPLE • Impatient • Non-rugged • Short time segments • Casual usage

  9. Managerial Users Need • Ease of starting • Little chance of embarrassment • Easy recovery • Much change and evolvement • Belief that system has value

  10. Managerial Users Use • Graphics • Macros • Isolation • Hard copies • Alternative communication technologies: voice, pen, etc.

  11. Issues • Position vs Person Flexibility to let users decide dialogue options • Detail vs Summary Allow drill down of graphs and summaries and display of selected table data • Normal vs Exception Limit amount of data to what can be processed effectively