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Sustaining The Gain. AHCA Quality Symposium St. Louis, Missouri February 6, 2009. from Tom Peters:. “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” In Search of Excellence: Lessons From America’s Best Run Companies. The Human Factor.
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St. Louis, Missouri
February 6, 2009
“Excellent firms don’t believe in excellence – only in constant improvement and constant change.”
In Search of Excellence: Lessons From America’s Best Run Companies
I Only Know
What I Know
How Do I…
Acquire, Present, Use, Crunch, Understand, Validate, Compare…?
Why? (Why, Why, Why, Why?)
I USED TO RUN A BETTER NURSING HOME!
The individuals or groups that have a vested interest in the performance of the process but do not define the requirements of the outputs.
Process Name: the working name of the process
The things necessary to perform the value-added tasks of the process.
The products or services that the process delivers.
The individuals or groups who receive the outputs of the process; they do define the requirements of the outputs.
The individuals or groups that provide the inputs for the process.
t (start): the most significant starting or triggering event that starts the process
t (done): the most significant completion event of the process cycle
Process Owner: The person who is responsible for the goodness of the process irrespective of whether they own all of the resources performing the process
The individuals or groups who perform the value adding tasks in the process.
Key Performance Measures: The measures used to determine the “goodness” of the performance of the process; i.e., quality, cost, cycle time, satisfaction, value.
Process frequency (volume): The rate of repetition of the process; i.e., how often the process occurs
Can It Be Done
An impromptu ask, 2 responses each:
Jon Frantsvog, Administrator/CEO
St. Benedict’s Health Center
& Benedict Court
851 4th Avenue East
Dickinson, ND 58601
701 456 7305