1 / 44

The Influence of Computers on Doctor-Patient Communication

Explore how computers impact doctor-patient interactions at the point of care, focusing on the iiCR project and changing dynamics. Learn about the research phases, findings, teaching packages, and the future of healthcare informatics. Presented by Paul Robinson.

magee-gentry
Download Presentation

The Influence of Computers on Doctor-Patient Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The PC, the Patient and the Practitioner Paul Robinson Informatics seminar 12-14. 11. 3

  2. What am I doing here??

  3. What am I doing here? • Presentation • Talking about the iiCR project • Thinking about perception, attention and consciousness • Looking at the background to computer use at the point of care • Teaching the skill set • Communication skills

  4. What effect have computers had? • Information superhighway • Convergence of older technologies • Printing press • Telegraph • Typewriter • Radio/ TV

  5. Context (At the point of care…..) COMPUTERS CHANGE EVERYTHING

  6. Computers change everything • Records • Knowledge flows • The medium

  7. Records • Paper: Filing cabinet • EHR: Broadcast/ publishing

  8. Knowledge flows (old)

  9. Knowledge flows (new)

  10. The medium Computer screens are more engaging than sheets of paper. Interactive programmes are seductive of attention. Working with a computer is active, not passive

  11. Neural Monism • “Mind stuff” and “physical stuff” are the same stuff • Mind emerges from the network • Brain • Body • Social • This takes time (.03 to .05 second)

  12. Most human behaviour is automated • This includes the consultation

  13. Information in the consulting room(iiCR) Research and Development

  14. iiCR team Nick Booth Judy Kohannejad Paul Robinson (PRODIGY evaluation team) (Durham and Darlington EHR project team)

  15. iiCR: aims • Identify the skills that help the GP to maintain rapport with patient and use the computer during the consultation. • Develop and pilot a teaching package that supports the training of GPs and the development of these skills. (Calgary-Cambridge Guide)

  16. Research Questions • Can these skills be identified? • What are they? • Can they be taught? • Can people divide their attention?

  17. iiCR: phases of the project • Phase 1: video-tapes of GP consultations (grounded theory) • Phase 2: simulated patient consultations with immediate facilitated review of tape (IPR, Calgary Cambridge) • Phase 3: iterative development of teaching package (action research)

  18. iiCR Phase 1: sample • GP Trainers (purposive sample) • Self selected • Familiar with using computer in the consultation

  19. iiCR Phase 1: method • GPs taped a surgery • Looked at all consultations on tape • One or two consultations selected and transcribed by JK (CA transcription) • 2 columns (Dr – Pt interaction: interpretation) added to transcript (PJR)

  20. iiCR phase 1: what we saw • A lot of use of paper! • Most GPs do the minimum of typing/ data entry while the patient is present

  21. 3 types of behaviour: Controlling (the flow of consultation) Responsive/ Opportunistic Ignoring iiCR phase 1: what we saw

  22. iiCR phase 1: what we saw 3 strategies: • Signpost • Blather • Respond (every time)

  23. iiCR phase 1: what we saw Variation in sharing of: • Screen • Knowledge sources

  24. iiCR (phase 1): what we saw Failures to respond to speech-act • When in prescribing or template filling modes • Were they deliberate??

  25. Multi-tasking • Can GPs do it? • Can researchers do it?

  26. iiCR Phase 2: method • GP’s own surgery • Trained simulator, loosely defined scenario: demands computer use • Video of consultation and video feed from screen • Immediate facilitated review of tapes

  27. iiCR phase 2: consultation 2 Patient has asthma, inhaler use increasing: (is anxious and has started smoking again) Computer glitch was major distraction to GP In discussion: GP’s skills Interpretation issue Undivided attention (on the screen) for 105 seconds

  28. iiCR Phase 2: findings F my impression is that you explained very well what you were doing. (to Patient) did you understand what he was doing? P Yes from my point of view, computers are part of the culture: F so did you know what he doing? P I just guessed that he was like writing things down.

  29. iiCR Phase 2: findings F It looks to me Alison like you were looking at the computer when you came in P It’s like I said before when someone else is focussed on something you are drawn to it. F if I was just looking at this tape, I’d think that you were reading the screen P no

  30. iiCR Phase 2: findings F now what I’ve seen in the last 10-15 seconds is Alison, moving around in her seat, looking up, looking away: did any of that impinge on you? D No D No she was off limits, completely off

  31. iiCR Phase 2: findings P It’s difficult to say with all the distractions going on. You were distracted for quite a long time. So it’s difficult to say. D the chunk… was long, much longer than I thought it was. … it just goes to show how you can lose track of time when you are busy with something else.

  32. iiCR: phases of the project • Phase 1: video-tapes of GP consultations (grounded theory) • Phase 2: simulated patient consultations with immediate facilitated review of tape (IPR, Calgary Cambridge) • Phase 3: iterative development of teaching package (action research)

  33. Competencies: Rapport • Adapts behaviour to take into account relative position of doctor, patient and computer • Maintains open posture when using computer • Uses verbal and non-verbal behaviour to indicate when attention is being paid to the computer screen • Controls, or takes advantage of, the structure of the consultation in order to minimise risk of patient talking when doctor’s attention is on the computer • Responds to patient cues when attending to the computer

  34. Competencies: Involving the Patient • Explains to patient why computer is being used • If the computer is to be used as an information source, negotiates the use of such information with the patient • Lets the patient read information from the screen when appropriate

  35. Competencies: Explanation and planning If using screen-based information (shared screen, PIL etc) • Checks that patient can see the screen clearly • Remains quiet, and gives the patient time to read the text • Checks that patient has understood the text • Gives patient opportunity to ask questions • On a busy screen indicates (points etc) relevant information

  36. Phase 3: the training package • Iterative development • Used with over 200 GPs, community nurses and pharmacists • Workshop style • Role plays, scenario consultations • Works best in facilitated small groups • Can be adapted to larger numbers

  37. Phase 3: the training package More details available on: http://www.schin.ncl.ac.uk/iiCR/ (final report tab) Or from p.j.robinson@ncl.ac.uk

More Related