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Cultural Change Management and Providing Efficient and Effective Citizen Services: USDA Case Study Chris Niedermayer Associate Chief Information Officer for eGovernment October 13, 2004. Integrated, Enterprise Systems. Meeting Citizen Expectations.
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Providing Efficient and Effective Citizen Services:
USDA Case Study
Associate Chief Information Officer
October 13, 2004
From many, uncoordinated services and multiple points of access ...
To single points of access to unified services and functionality
USDA Participates in 21 of President’s the 24 Cross-Government Initiatives
Transaction Integration Initiatives
Process Integration Initiatives
Standards Adoption Initiatives
* USDA active participant in these initiatives.
These Requirements for Success Go Against Everything Most of the Federal Government Currently Does and are Difficult to Achieve
Current Grants System
Future Grants and Grants Management System
Presidential Initiative: Common front-end for applications and grant servicing functions
Largely Paper-Based Process
Presidential InitiativeeGrants Portal
XML Data Transfer
USDA Initiative: Common back-end to manage grant services
Multiple and incompatible Back-end Systems
USDA Grants System
From 29 agency-specific systems serving single-agency or single-office needs ...
To single, enterprise systems serving multiple agency needs
TechnologyComponents of a Successful Transformation Effort
Four Interrelated Components of Transformation
Standards, procedures, regulations, management approaches, and processes through which the organization’s mission is carried out.
Processes for encouraging management involvement, stakeholder participation, organizational learning, and customer orientation.
Technology forecasting, technical requirements gathering and specification, current systems assessment, impact and technical risk assessment, and acquisition.
Allocation of human and financial resources to achieve stated outcomes.
Telephone: (202) 690-2118