Tabatha DeBruyn National Vice President Arbonne International Kitchener, Ontario Feb 8 th 2012
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Tabatha DeBruyn National Vice President Arbonne International Kitchener, Ontario Feb 8th 2012 This training material has been produced by Tabatha DeBruyn, an independent consultant, and is not official material prepared or provided by Arbonne. Arbonne makes no promises or guarantees that any Arbonne Independent consultant will be financially successful as each independent consultant’s results are dependent on his or her own skill and effort. A Duplicatable System is the key to Success
When you have a builder Whoohoo!....but what’s next? • Ask them what they want out of the business • Show respect & help them dream build (let them know the potential and let them know where you are going with this business) *People want to follow those who know where they are going • Assure them you will do everything you can to help them achieve what they desire…& DO IT! • Put 4 launch parties on the books as fast as possible (learn and respect their lifestyle)
Give them language to use and then let them make it their own • Send them a launch party invite Tips: #1 Invite all people to all 4 days and let them choose which one works for them #2 Send the email or face book and then follow up with a phone call or even better an in person conversation and a sample #3 Model for them. Tell them what you would say if you were inviting people. Have them rehearse with you
The future belongs to those who believe in the beauty of their dreams ~ Eleanor Roosevelt • I’m writing this letter to share some exciting news about a new adventure I am on. I have started my own business and I’m loving every minute of it! Of course I’m still teaching but I now have a side business that I do from home. I have to tell you, it will be so nice to have an extra cheque come to my house once a month rather than just the regular bills and junk mail. This business is right up my alley because it is in the personal care and wellness field. I have found a Swiss company that works closely with scientists around the world to develop botanically based products with no harmful ingredients. It is really scary what I was using on my skin before I found Arbonne. You all know that fitness and nutrition are a big part of my life so this area fits right in with my passions. I can tell you first hand that these products are AMAZING! People see results right away. All products are vegan certified and have a 45 day money back guarantee. • The lines include: • · Anti-Aging (visible results in 24 hours) • · Skin & Body Care • · Aromatherapy • · Cosmetics • · Health & Wellness • I am very fortunate to have an incredibly talented, respected and knowledgeable team supporting me in this adventure. You may have heard of Camilla Scott from Days of our Lives, We will Rock You, Mamma Mia and the Camilla Scott show and Amy Sky Singer, Song writer & Actor. These are just two of the women inspiring and training me in this business. • I would like to invite you to one of my 4 launch parties. Tuesday April 5th at 7:00pm, Thursday April 7th at 7:00pm Sat. April 12 @ 3:00 or Sunday April 13 at 1:00 pm. I am so excited about this opportunity and my launch parties are where I get my training. Please come to one of the four dates and let me pamper you and teach you how to read your labels. I need people to rehearse in front of and I know you will learn a lot and enjoy the presentation. • Please RSVP because seating is limited. • Thanks for letting me share this with you. • Love Tab
I am so excited! I have started my own part time business with an amazing company called Arbonne. Have you heard of it? It’s been around for over 30 years but it is still really new in Canada. I love the products. They are really known for anti aging (what ever will appeal to the person) and people see results right away. I am launching my business over the next 2 weeks and I would love for you to come and see what I am doing. These launch parties are where I do the bulk of my training. (Hand them an invite with the four dates) I have four dates and it would mean a lot to me if you would come to one of them. Let me pamper you while I learn to be successful with this new business.
Dear Friend, I wanted to take this opportunity to share with you some exciting news! I am delighted to let you know that I have finally found my niche! I am a consultant representing Arbonne International, a pure Swiss Sophisticated Nutrition, Body and Skin Care Company. In addition to providing the highest quality personal care products in the world, Arbonne also cares deeply about people, animals, the environment and the planet • I recently joined Arbonne and I'm enjoying remarkable success representing this fabulous herbal and botanically based product line. Part of my new responsibility is to develop a sales and management team to market our products. You have been part of my life either as a friend, a business associate or client. I would love the opportunity to drop by and give you an opportunity to experience Arbonne! (I would appreciate an opinion on the product!) At this time I am also asking you to refer to me the people in your life who may be interested in Arbonne's excellent business and travel opportunities. The responsibility as an Arbonne representative calls for someone who will market the Arbonne product and service clients. The company has an extensive training program that will teach anyone to perform as a professional skin care consultant. The training is free and the consultant can earn money while they're training. This opportunity is ideal for someone who is looking to supplement their income and enjoy the tax benefits of a home based business. As an Arbonne Consultant I can set my own schedule, work at my own pace, and achieve my personal goals. The support I have received from my upline and the lasting friendships I have made are incredible. Our society has become very conscience of health, harmful chemicals and what we do with our body and environment, which in turn creates a demand for these botanical, herbal and cruelty free products. I look forward to hearing from you soon! • Sincerely, • P.S. Arbonne has a great sample packet program, so if you're not able to get together with me in person, you can still experience Arbonne's wonderful herbal and botanically based products
*Out of town family and friends • Hello all! I hope you are doing well. • I’m writing this letter to share some exciting news about a new adventure I am on. I have started my own business and I’m loving every minute of it. Of course I’m still teaching but I now have a side business that I do from home. I have to tell you, it is so nice to have an extra cheque come to my house once a month rather than just the regular bills and junk mail. The business is right up my alley because it is in the personal care and wellness field. I have found a Swiss company that works closely with scientists around the world to develop botanically based products with no harmful ingredients. It is really scary what I was using on my skin before I found Arbonne. You all know that fitness and nutrition are a big part of my life so this area fits right in with my passions. I can tell you first hand that these products are AMAZING! People see results right away. All products are vegan certified and have a 45 day money back guarantee. • The lines include: • · Anti-Aging (visible results in 24 hours) • · Skin & Body Care • · Aromatherapy • · Cosmetics • · Health & Wellness • I am very fortunate to have an incredibly talented, respected and knowledgeable team supporting me in this adventure. You may have heard of Camilla Scott from Days of our Lives, We will Rock You, Mamma Mia and the Camilla Scott show and Amy Sky Singer, Song writer & Actor. These are just two of the women inspiring and training me in this business. • I’m telling you this for a few reasons. The first being that I want you to know what I’m doing even though we don’t live in the same city. Secondly, if you would like to try any of these products, I would be happy to send you samples. Thirdly, with the summer coming up, if you would like to host a spa/make-over party at your place, I would love to pamper and educate your friends about skin care. (This business runs very similar to Epicure, Creative Memories and Pampered Chef) And the last reason is to ask you if you know anyone who is looking for a home based part time business with a great company, would you please give my name and email to them. email@example.com • I’m not a pressure sales person at all and even writing this letter is out of my comfort zone, but if I didn’t write it, you wouldn’t have any idea that I was doing it! • Thanks for letting me share this with you. • Love Tab
Someone turns 60 every 7 seconds and that will continue to happen for the next 14 years. • Get those gold bags out working for you! • How: • 1. Put instruction sheets in clear sleeves • 2. Put launch party invitation dates in the bag • 3. Put an opportunity flyer in the gold bag • When you drop it off, tell people: “This is only one of our lines and we have over 400 products…I love this line and people see anti aging results within 3 days. Attached to this gold bag is an incredible business opportunity. Try it for 3 days and then come to one of my launch parties and let me educate you as to how to read your labels and what I have learned about the aging products. Can I set up a time to pick up the gold bag because I have a number of people I would like to share the gold bag with. We are different from other companies because we like to lead with the product.”
RE9 ADVANCED Instructions • Use exclusively for 3 days and nights • Step 1 RE9 wash • Just one pump is all you need for your face, so there is no waste. Also note how the pump • moves up so you get to use every last drop. • - cleans and hydrates without stripping, if your skin feels “Squeaky clean” you have destroyed • protective acid mantle! • Step 2 RE-9 TONER ... • o Toner – restores acid mantle since water disturbs it (water is a 7 on the pH scale). It is packed • with nutrients for your skin. Visibly tones, firms, and smoothes the skins surface. Spray directly • on face or use cotton ball. Toner will help minimize pores. • o Step 3 SERUM – gives wonderful long-term effects. Diminishes lines, wrinkles and acne • scars. The alpha hydroxyl acids breakdown the glue that holds the dead skin cells to the skin. • When you next wash, the dead skin cells come away leaving your face with that translucent • glow. Also contains anti oxidants in a targeted time release system called nanospheres – think • of an apple that falls from a tree, pretty soon it wrinkles and rots, we are no different. But if you • take that apple to cold storage and protect it, it can last for 6 months. • o Step 4EYE CREME – Apply with ring finger. Moisturizes, Kojic • acid reduces appearance of dark circles and anti inflammatory reduces puffiness, protects and • repairs delicate tissue around eyes. EYE CREME IS ALSO GOOD FOR AGE SPOTS. • oStep 5 DAY AND NIGHT CREME – Day crème – hydrates nourishes and protects. • Reducing the appearance of fine lines and wrinkles. SPF 20. • Night crème strengthens firms and encourages cell recovery while you sleep. • Day cream = protector, Night cream = corrector.
Generation Y…don’t underestimate their business building potential • They are looking for safe, green products and they want to have ownership • Share the FC5 bag and lead with the business. • They earn while they learn and they are not stuck on themselves. They see the potential and they don’t want to be in the same boat as their parents…down sized and working crazy hours and not ready for retirement. • Share the FC5 bag and the make up primer
FC5 Fresh Cells with 5 basic botanicals (strawberry, kiwi, pumpkin, mango and carrot) • Our Non corrective safe skin care • Swiss skin care with groundbreaking technology. Radiance is key to skin’s beauty. FC5 helps revitalize, hydrate and protect the skin’s appearance thanks to innovative technology and progressive plant cell ingredients. Arbonne’s encapsulated fresh cells deliver more effective and more potent ingredients because of their preserved freshness. These phytonutrients respond perfectly to the skin’s needs and are biocompatible: The skin welcomes these nutrients in their pure, safe and effective state, to help maintain skin’s natural looking radiance.Kiwi, Strawberry, Carrot, Mango and Pumpkin. We combine the phytonutrients from these 5 specially selected fruits and vegetables—rich with vitamins and antioxidants—to nurture and enhance youthful-looking skin. Arbonne FC5 offers exclusive fresh science to sustain the beautiful appearance of healthy-looking skin by providing it with beneficial hydration, necessary cleansing, exfoliation and moisturization, plus the added benefit of UVA and UVB protection to preserve skin’s radiance and help pause the signs of aging. • FC5 Fresh Cells use exclusively for 3 days and nights • Step 1 FC5 Hydrating Cleanser • Just one pea size drop is all you will need for your face. If you want more lather, add water, not more product. • - Moisture-enriched facial cleanser freshens and visibly hydrates skin. Helps keep skin looking more youthful and radiant, while imparting a fresh, cooling sensation. • Step 2 FC5 Nurturing Day Lotion • Just one pump of day lotion is needed to cover your entire face. • -Lightweight, non-greasy formula delivers a cool, soothing feel to dry skin while providing hydration. Contains antioxidants and filters UV rays to help protect skin from the damage and effects of the sun. Leaves skin feeling moisturised and looking more youthful. • Step 3 FC5 Hydrating Cleanser • Before bed, use one pea size drop of hydrating cleanser on your face. If you want more lather, add water, not more product. • Step 4 FC5 Moisturizing Night Cream • Just one pump of day lotion is needed to cover your entire face. • -Refreshing night cream nurtures skin while you sleep, providing hydration and helping to sustain a young, beautiful complexion. Leaves skin feeling soft and smooth, and looking more radiant.
*We lead with the product…that is what makes us different Other tools to share: • Baby line • Shower Set • Nutrition Line • Men’s Line • Detox Line • Make up (primer, medium tinted moisturizer, loose powder foundation medium, posh lip polish, mascara with sample brush)
Always be prepared • Your mouth is your office as long as you are talking…you are growing your business • Have samples in your purse • Always get contact information if you give out a sample
How To Create An Arbonne Business Folder • Order your Business Folders item # 2500 ($8.00) and Arbonne Business CD’s item # 923 ($6.00) from the ‘Business Tools’ section of the website. These both are available in packs of five. I suggest you order two packs to create a total of ten business folders and order with your monthly product order to save on the shipping. • Each folder should contain the following basic print information: • Arbonne Difference • Arbonne “Is this Business For You?” • A catalogue labeled LET ME SHOW YOU HOW TO GET 20 to 80% off of your product • Warren Buffet Article • Canadian Opportunities Arbonne: A Phenomenal Success in Canada • Two Eye on Arbonnes • Spa/Salon information (everyone has a Hairdresser or Aesthetician) • Arbonne CD • Personal business card(s) • Links to appropriate websites / Arbonne videos • Invitation to the next D.A. • Other things you may wish to include: • * Sample strips • * ‘Timing and Trends’ slide from the DA Presentation
3. Make sure you tailor the folder as specifically as you can to the Prospective Business Builder. The best way to do that is to learn what you can about the person and include two Eye on Arbonne’s that the individual could specifically relate to. ie. Someone with young children would relate well to Becky’s Eye on Arbonne. If you have a prospective male builder include an Eye on Arbonne from a male’s prospective. It is always a great idea to include Camilla’s Eye on Arbonne as you are all part of her Nation. • 4. I suggest you fill all ten folders when you receive your shipment. It is surprising how quickly you might need one at your fingertips, so keep them handy in your car, briefcase etc. Keep some extra Eye on Arbonne’s readily available incase you need to make some switches. • 5. I would also suggest you print out the slides from The Discover Arbonne Presentation and place them each in clear sleeves (you can even get these from the dollar store) and then create your own Discover Arbonne duotang that you can use for One on One business meetings. We are here to help you so please take advantage of that resource. We would be thrilled to attend any business opportunity meetings you might have. It will take you awhile to get comfortable with the language so review the handouts. Remember to follow up the next day and make arrangements before you leave the person about when you will call/meet again. • 6. Invite the Prospective Builder to the next D.A. if it is within a week of you giving them the folder, any longer and you should be setting up an individual business D.A. presentation. Remember you can Skype them in to any presentation. • Keep the momentum going. Follow-up is crucial, and the key to success! Always remember you can never say the wrong thing to the right person. Have confidence in yourself, the product and the company. Your enthusiasm is contagious!!
Set up catalogues and order forms • Let me show you • how to get • 20%-80% off • of these products • Organize: towels, elastics, hair bands, foot bins, marbles, tea pot, go fizz jug • Organize folder for taxes • Organize a binder for all order forms to be alphabetized
Education * Be coachable • Immediately save all documents • Print, read, take notes • Learn and burns • Rehearse out loud • Personal growth • Visualize • Know exactly where you are going • Take action
Ask them Why they want to do this business • It’s not the money…rather it is what the money can offer you • More time with family • Retirement • Travel • Education • Positive social network • Health • Helping others
Make Your Why HUGE! • Breathing room financially • Debt free • Travel with my family • Education savings plan • Sports for my kids • Finer things in life (guilt free) • Safe products for me and my family • Helping others • Being around positive people • Personal Growth • Changing lives
Craft Your Why *Try to include the following: • You are proud of what you do • You are the CEO of your business but you have lots of support • Amazing tax write offs • You love the products • You need these safe products in your family’s life • Powerful people are in this business
Craft Your Why • This is a multimillion dollar business opportunity • This works for busy people • Flexible hours (no clock punching or quotas) • You have control over your income • Leverage your time • Right time Right place • It is right for you and it could be right for them too • You are looking for great people to take with you to the top. *Be Authentic
Have your builder write out their why • Have them rehearse it out loud *The Why is crucial! • They will say it at the beginning of every party • They will say it at the beginning of every DA • Every time they say it their belief and focus becomes stronger • It is what they will use to begin a one on one and then this will lead to finding out what the prospect’s why is
Launch Party • Hand scrubs • Mini facials • Foot soaks • Host: Thanks and tells her/his why • Sponsor: Why • About the company • Arbonne Difference • Aging process • Weed, Feed, Water • Hosts favourite products • Sponsors favourite products 3 ways to enjoy Arbonne products: • Retail customer • Preferred customer • Join the team • 45 day money back guarantee • Consult, organize orders, listen, find next builder and next party.
Tips for launch parties: • Keep everyone together…I like to use the kitchen (better training and more listening?) • Always look and listen for the next builder (who has a why, who was actively listening?) • Always look for the next party (who needs the product at a discount?) • Ask people to join your team. If you think they will be great…tell them! • Dress for success (look put together) • Love what you do!
Follow up • I hope you are enjoying this beautiful summer. We have been camping and day tripping and loving every minute of it. I just wanted to thank you again for supporting my new business endeavour. The fact that showed an interest in what I was doing and helped me through some of my insecurities means so much to me. Starting something like this is scary but very exciting too and I would not have been able to do this if I didn't have people like you standing behind me. Things are going very well; I have met some incredible people and learned so much about the health and wellness field. I have built confidence in the company and in myself. I want you to know that your happiness with your products is very important to me. Please let me know if you have any questions or feed back about the products. I am also happy to let you sample any of our other products. Please let me know if you are curious about any of the products or if you know of anyone who might like to sample something from Arbonne or is looking for a successful side business opportunity. I'm having a blast and would love the chance to share this excitement with others. • Sincerely, • Tabatha • Enjoy the summer!
Okay…great… someone wants to join your team…how do I talk business order? • Be confident and if you can’t do it have your sponsor help • Explain that it is $95.00 to become a consultant and that gets them set up on line as a business builder and online training. But they don’t have any product with that • I encourage all of my business builders to Arbonnize their homes and get the tools to be able to share product and this generally puts them into DM qual. It is up to each individual consultant.
Why we recommend that you start with product? • They will have product for the whole family to use. (They sell what they know and what they love) • Integrity (they know what they are talking about and they are not saying one thing and doing another • They have tools to share and immediately leverage their time (try before they buy…makes us different) • If they choose to order 800PQV they are in DM qualification
As a DM they make 8% commission on everything they buy and everything their team sells • With personal product and business building tools & 4 launch parties they are close to DM stats • With one business builder who duplicates this plus one of their launch parties that person is often a DM • When they duplicate this system and teach their builder to duplicate this system they are often close to Area Qualification • When they are an Area manager they often have made their original investment back and that creates excitement! • Excitement is attractive and business builders join.
Do everything you can to help your team succeed • Have a big belief • Listen • Respect (ask them what they want) • See their strengths and work with them • Be honest and give them what they need • Educate them (you want confident & competent ) • See more in your people than they see in themselves. (show them that they are capable) • Help them dream big
Tips for building a bigger business… • Build yourself 1st Personal growth is the key to success. • You will only build a business as big as you are a person • You are selling yourself 1st and the product 2nd. People care what you say after they know that you care.
*Taken from Jim Rohn • For things to change, you need to change • The definition of insanity is doing the same thing over and over and expecting a different result • Don’t wish it was easier, wish you were better • Don’t wish for less problems, wish for more skills • Don’t wish for less challenge, wish for more wisdom (you can’t grow without challenge… you can’t get rich without challenge…develop wisdom to overcome the challenge)
Remember the law of averages. If you do something often enough a ratio will appear. Talk to 10 get one…you talk to ten more and you can get another one. You have control because you can always talk to more people. The law of averages can increase because you will get better. Talk to ten and get two…talk to ten and get three. In baseball you Bat and get out 7 outs of ten times you make 10 million dollars. You don’t have to bat 1000. You can always ask those on your chicken list to listen and be one of your 7. You don’t really care if they join and you certainly don’t care if they buy but you would like them to know what you are doing because in a year from now when you are driving your Mercedes you don’t want them to think that you didn’t share with them.
You must learn to discipline your disappointment. Here is the best comment when things are disappointing: “isn’t that interesting” don’t spend time on the disappointment. Where your thoughts go your attraction follows. You will get more of what you focus on. • If you share a good idea long enough, it will fall on good people. The key is to know that some of these good people will do 30% and some of these good people will do 60% and some of these good people will do 100% You can’t change people. You need to love your people where they are. At the same time you can inspire them to change themselves. You can`t change people but they can change themselves.
Basic skills: • Make a sale (getting customers and setting that foundation)…offer a great unique product, educate, personal testimonials and great customer service • Sponsor…..offer the incredible opportunity, learn how to give an invitation and learn how to give 2 kinds of presentations formal and informal and most importantly follow up and train, foster and protect. Your job is like a bridge for that person taking them from darkness to light from not knowing to knowing, from no confidence in themselves to starting to gain confidence you help people from the shadows to the sunlight out from discouragement into recognition.
If you want to know how to achieve greatness: find a way to serve the many. When you help others get what they want…you will get what you want. • Lots of people want to serve a lot of people but they don’t have the way. You have the way. It is all up to you how many people you want to affect. Some of you will directly affect the lives of dozens of people and some of you will directly and indirectly affect the lives of 100s of people and some of you if you wish will directly and indirectly affect the lives of 1000s of people and the pay is accordingly. If you affect a few you will earn that pay and if you affect the many, you will earn that pay.
As Rita says: “money isn’t everything but it ranks right up there with oxygen” • If you help enough people get what they want…you can have everything you want. • Organize: get your people to work together (shared testimonials…what I say may not connect with someone but what Helena, Mike or Sonya say will connect with others). • We all need to belong to something bigger than ourselves. We need to support each other.
Learn how to affect other people with word. Don`t be lazy with language. Learn it, know it rehearse it. • Train people how the business works. • Teach people to set goals. • Inspire people: if I can do it…you can do it. Get them to look up and look for more. Getting people to see themselves better than they are.
You need to get people to see themselves as they are: if people are making mistakes they need to be corrected….but if they have messed up….don`t leave them in the mess….don`t clean it up but be sure they have the tools to help themselves. • Learn to work with people who deserve it, not the people who need it. Your time is precious. You need to have them moving toward you in order to move toward them. The key is to teach people how to deserve your time. I step you step, you take 3 steps…I take 5 steps but you need to want this for you. • You can help 1000s but you can`t carry 3 on your back.
The greatest value in life is not a bank account or a Mercedes rather it is living a good life. • You must figure out how to be productive: do something with your life. • Have good friends • Look after the inner circle: you look after them and they will look after you. There is nothing more important than the inner circle. • Don`t miss anything. When you live a rich life it shows up in the texture of your voice, • If you live well you will earn well, if you live well it will show up in your face, if you live well it will show up in the magnetism of your personality.
We have a chance as human beings to participate in the miracles of life and you have the chance to do that as often as you wish. You can sponsor, you can inspire and you can teach others to become more than what they think they are.