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Wi-Fi applications in Paris Urban Transport Metro and Buses. Régie Autonome des Transports Parisiens - RATP J. Richert Appear Networks X. Aubry. RATP: Paris Subway & Bus. Business.

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Wi fi applications in paris urban transport metro and buses

Wi-Fi applications in Paris Urban Transport Metro and Buses

Régie Autonome des Transports Parisiens - RATP

J. Richert

Appear Networks

X. Aubry


Wi fi applications in paris urban transport metro and buses 1323616

RATP: Paris Subway & Bus

Business

With 44300 employees, RATP operates 4 networks : metro (14 subway lines), bus (4000 buses over 317 bus lines), RER (2 lines express train), tramway (2 lines)

RATP intelligent bus project

Challenge

Delivering real-time operational informationto employees in stations and in buses

Applications

Customer information, profitability, staff management, maintenance, security, etc.

RATP wireless employee projects


Wi fi applications in paris urban transport metro and buses 1323616

The Pain Point

Too much Information

Information

Headache?

  • Wireless broadband is overwhelming for mobile users

    • Too much information

    • Too cumbersome to surf & search

    • Too much administration

  • Information push and data filtering are required

    • Pushing relevant data to the right users

    • Easy to use graphical user interface

    • Simplified and centralized service administration

Painkiller


On site intelligent filtering
On-site Intelligent Filtering

  • Information push means new constraints on information filtering

    • Only the right data should be pushed

    • Relevance of information is highly dependant on the workers' situation

      • Time

      • Location

      • Role

      • Type of device

      • Available bandwidth

      • ...

Information

Filtering

  • An extra layer of computing intelligence is required in order to deliver an effective solution for mobile workers:

Context

Engine

Context-Aware Services


Relevant information immediately available
Relevant Information Immediately Available

Wireless Network

No Coverage

Easy Access to Data

In One Single Click

Current Information

Stored for Offline

Use

User Recognition

Context Assessment

Delivery of Relevant

Data


Mobile staff ongoing projects
Mobile Staff ongoing projects

  • RER A department (since oct 2004)

    • La Défense station

    • 200 trained frontliners

    • Customer care staff & controllers

  • Tramway department (since feb 2005)

    • 30 trained nomad frontliners

    • Customer care staff

  • Night bus department (since sept 2005)

    • Bi-mode PDAs

    • 50 trained nomad frontliners

    • Customer care staff, support teams & controllers

  • Security department (since sept 2005)

    • Trained nomad frontliners

    • Homeless Care Staff

  • Used Technology

  • Wi-Fi enabled PDAs

  • Cisco Wi-Fi network

  • Appear Context Engine

  • Appear Positioning Engine


Target architecture principles and advantages
Target architecture – principles and advantages

  • Principles

    • “Host Agnostic” Database

    • Requesting and data through XML format

    • Style sheet adapted for any broadcasting media

  • Advantages

    • Multi-channel native management : PC, PDA, Smartphone, Vocal server, Interactive television, etc.

    • Shared Infrastructure and development cost reduction

    • Flexibility


Context aware mobile services
Context-Aware Mobile Services

  • Customer care applications

    • Travel planning

    • Real time connections, timetables

    • Traffic disruptions

    • Site information

    • Fare information

    • Customer surveys

  • Security applications

    • Emergency call (bi-mode PDAs)

  • Others operational applications

    • Homeless care management

    • Controller applications

    • Station & bus stop management

    • Staff management

    • Equipment maintenance





Communicating bus project
Communicating Bus project

  • Problem

    • Each bus application had its own communication module

    • Discontinuity of services in the RATP network

  • Solution

    • Cisco Mobile Access Router: one communication platform for all applications

    • Appear IQ: Onboard context-aware services

  • Advantages

    • Future-Proof

    • Shared infrastructure and development cost reduction

    • Flexibility

    • Continuity of services through context-aware approach


And the future
And the future ?

  • For RATP employees :

    • Emergency applications

    • Generalized distribution of mobile devices

  • For customers :

    • Information and ticketing applications through Smartphone

  • For all :

    • Large stations equipped with Wi-Fi


Flexible architecture

NETWORK

Flexible Architecture

WLAN

Appear

Client

RATP NOC

ApplicationServers

ACE

+

ASE

APE

ZE

WiMax

Cisco Mobile Access Router

ACE

+

ASE

Appear

Positioning

Engines

Proxy

LDAP/AD

ACE

+

ASE

GPS

Server

3rd PartyServices

Proxy

Appear

Client

ACE

+

ASE

WAN

Proxy

Operator NOC

Appear

Client

GPRS/EDGE

/UMTS

Network

Packet Gateway

(PDSN, GGSN)

GPRS, UMTS

Cell-based

Location Enabler

Pos

Appear Context Engine (ACE)

Appear Positioning Engine (APE)

Optional 3rd party components


Lessons learned
Lessons Learned

Return on

Investment

  • The impact of an intelligent wireless communication platform on your bottom-line depends on

  • 4 Golden Rules

  • Focus on workforce efficiency before looking at new possible revenues: cost savings today are better than revenues tomorrow!

Rule Nb 1

  • Manage IT cost by selecting a solution that has an impact on the total cost of ownership of your fleet of mobile devices: watch the TCO.

Rule Nb 2

  • Retain flexibility / adaptability by using open standard solutions that can work with multiple IP networks and heterogeneous device fleets.

Rule Nb 3

  • Focus on employee compliance and customer satisfaction by adopting solutions with high ergonomics: no usage, no impact!

Rule Nb 4


Thank you

Thank you!

Questions?

joelle.richert@ratp.fr

xavier.aubry@appearnetworks.com