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MODULE TWO. Ethical and Legal Issues. Objectives:. Particpants will: Understand privacy, confidentiality and ethics as they relate to being a volunteer. Students will understand the difference between confidential and anonymous Define ethical behavior in the health care setting.

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MODULE TWO

Ethical and Legal Issues

objectives
Objectives:

Particpants will:

  • Understand privacy, confidentiality and ethics as they relate to being a volunteer.
  • Students will understand the difference between confidential and anonymous
  • Define ethical behavior in the health care setting.
  • Understand when it is acceptable to breach confidentiality.
  • Understand the basic concepts of HIPAA.
confidential and anonymous
Confidential and anonymous
  • Confidential information may use name or other identifying information but it is kept private and only discloses with consent
  • Anonymous information does not have any identifying information connected with it
why are privacy and confidentiality so important
Why are privacy and confidentiality so important?
  • In many situations, it’s the law.
  • The people you work with may be dealing with issues that are very personal and sensitive.
  • Gaining trust is vital to providing services.
  • Trust can take a long time to build and only a second to destroy.
communication etiquette
Communication etiquette:
  • Do not ask too many personal questions.
  • Ask only questions that you need to know
  • Let the person you are serving know how the information you are given will be used and shared
  • If you meet someone you have served outside of work, let them approach you or say hello to you. They may pretend not to know you and that is okay.
  • Use non-identifying information when discussing clients; that is, don’t use their actual names or other personal information.
communication etiquette1
Communication etiquette:
  • Get into the habit of using non-identifying information
  • Find private places to talk
  • Let the person you are serving initiate the discussion of private or sensitive subjects
  • If you hear something that shocks you try not to react in a way that will embarrass or make the person feel bad.
as a volunteer it is your responsibility to
As a volunteer it is your responsibility to:
  • Maintain confidentiality
  • Learn all applicable confidentiality laws.
  • Know your volunteer site’s confidentiality policies and rules and abide by them.
  • Be loyal to those you are serving
  • Be Dependable and never make promises you cannot keep, show up and be on time.
  • Be honest with staff members, other students and your clients
  • Speak up if you do not understand or agree with a policy or rule.
  • Accept both positive and negative feedback from staff
as a volunteer you have a right to
As a volunteer you have a right to:
  • Be treated with respect and dignity
  • Be provided with relevant and pertinent information about the organization for which you are volunteering.
  • Be provided with positive and constructive feedback regarding your performance
  • Understand the roles of the staff members.
  • Ask questions
  • Be given suitable assignments
  • Be provided with clear and understandable goals and objectives
  • Leave a situation that make you feel uncomfortable or unsafe
what are ethics
What are ethics
  • The discipline of dealing with what is good and bad with moral duty and obligation
  • A theory or system of moral values

~Merriam-Webster dictionary

ethical behavior is
Ethical behavior is:
  • Being respectful of the cultural, social and ethnic differences in people.
  • All professionals have a “code of ethics” they must follow when performing health care activities.
  • Maintaining professionalism when interacting with clients and staff.
  • Providing fair and equal treatment for all.
legal responsibilities
Legal responsibilities:

You will be expected to:

  • Learn and abide by the rules of the organization for which you are volunteering.
  • Maintain confidentiality of clients at all times.

When in doubt, ask your supervisor and/or contact a CCHSC staff member immediately.

exceptions to the rules of confidentiality
Exceptions to the rules of confidentiality:

If you see or know about:

  • A child being abused.
  • Drugs being used or sold.
  • Someone planning to hurt themselves or someone else.
  • Matters of life, death or injury.
    • Go to your supervisor and/or a CCHSC staff member immediately. They have the experience and authority to handle the situation.
what is hipaa
What is HIPAA?

Health Insurance Portability and Accountability Act

  • Developed by the federal government in 1996.
  • Provides privacy laws regarding patient medical information.
  • In 2003, new regulations were put into effect that include specific patient rights regarding medical information.
what kinds of privacy does the law require
What kinds of privacy does the law require?
  • Patients have a right to see their own medical information and to correct inaccurate information.
  • Limits are set as to who can see a patient’s medical information.
  • Patients can limit the ways in which their medical information is communicated.
  • Patients can file complaints if they believe their rights are being violated.
remember
Remember!
  • You always have resources and support.
  • You can go to your on-site supervisor.
  • You can contact the CCHSC staff at anytime.
how will i know what to keep confidential and private
How will I know what to keep confidential and private?
  • You will be provided with information and guidelines from your supervisor at your volunteer sight.
  • If you do not understand your roles and responsibilities, SPEAK UP!
when should i ask for help
When should I ask for help?
  • If you are concerned about your own safety.
  • If you feel you need help.
  • If you question a rule or a task you are being asked to complete.
  • If you are asked to sign something that you do not understand.
  • If you are stressed or unhappy at your site.
  • If something just does not feel right.
  • ANYTIME!
summary
Summary:
  • It is okay to breach confidentiality if there is a risk of danger to you or someone else.
  • HIPAA stands for Health Insurance Portability and Accountability Act.
  • HIPAA provides privacy laws regarding patient medical information and limits who can see a patient’s medical information.