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Dr James Murray, Managing Director Nick Hill, Marketing Manager

Learn how effective on-site treatment programs can significantly reduce your company's WorkCover costs. Dr. James Murray and Nick Hill provide insights on planning, engaging senior management, using outcome-focused budgets, and more. Real case studies show successful outcomes and savings. Explore innovative strategies and best practices in WorkCover cost management.

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Dr James Murray, Managing Director Nick Hill, Marketing Manager

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  1. How to achieve significant reductions in your company’s WorkCover costs using effective on-site treatment programs Dr James Murray, Managing Director Nick Hill, Marketing Manager

  2. Effective on-site programs • Have a plan • Use supportive providers • Providers should be multi-skilled • Engage Senior Management • Outcome focused budgets • Part of HR Management Process • Don’t rest on your laurels • Focus on claim prevention • Relevant pre-employment screening • Measurement with action

  3. Effective on-site programs 1. Have a plan for injury reduction • 10% improvement does not cut it • Identify the key areas for improvement • Incorporate operational and OHS issues

  4. Effective on-site programs 2. Use supportive providers • Build a relationship with key providers • Ensure they understand your side • Include a good Workcover lawyer

  5. Effective on-site programs 3. Providers should be multi-skilled • Keep number of providers to minimum • Use multi-skilled practitioners • ART has proved itself four times quicker in treating soft tissue injuries

  6. Effective on-site programs 4. Engage senior management • The process involves all employees • Encourage active senior management support • Hard decisions may be needed • Sell outcomes not costs

  7. Effective on-site programs 5. Outcome focused budgets • ‘Moneymen’ always need convincing • Compare number of treatments not just individual costs • Include time away from work off-site • Incorporate, or at least monitor, Workcover costs

  8. Effective on-site programs 6. Part of HR management process • Treatment does not sit in isolation • Part of general health & well being • People with non-treatable injuries need to be managed • Don’t resort to Workcover in first instance

  9. Effective on-site programs 7. Don’t rest on your laurels • People change • Businesses change • Roles change • Don’t let your good work go to waste

  10. Effective on-site programs 8. Focus on claim prevention • Not just injury prevention • Treat non-work niggles • Use injury data • Understand how claims develop

  11. Effective on-site programs 9. Relevant pre-employment screening • Needs to relate to roles • Provider should understand roles and HR process

  12. Effective on-site programs 10. Measure with action • Don’t allow indefinite treatment • Measure causes, modified duties, recovery, costs • Improvement requires action

  13. Most effective treatment • One treatment has proved itself over four times quicker in treating soft tissue injuries • Average treatments required 3.1 vs 12 • Unique to Soft Tissue Centre in Australia

  14. Case study - Hazeldenes • Poultry farm and processor with 700 employees • High Workcover premium and claim levels • Low morale • No clear plan

  15. Case study - Hazeldenes • On-site treatment program and plan • Treat and resolve injuries without GP or surgery in many cases • Providers go on factory floor to observe work areas/techniques and offer solutions • Familiarise themselves with day to day operational activity

  16. Case study - Hazeldenes • Premiums dropped from 14% - 4% of payroll • Claims reduced from 28 to 5 in five years • Average of 2.8 treatments required • Staff morale boosted • Productivity increased • Workcover savings alone over $800,000

  17. Case study – Campbell’s Soups • Increase in LTIs and GP visits • Repeat injuries and too many aggravations of pre-existing injuries • Majority of the injuries were strains and sprains • Challenged by US to reduce LTIs 50% in 6 years

  18. Case study – Campbell’s Soups • Involved senior management in Soft Tissue Centre selection • Adapted to way they work and employee culture • Debrief sessions to help manage claims • Consult providers for return to work duties and plant/process risk assessments

  19. Case study – Campbell’s Soups • 21 claims to 4 in five years • Reported injuries dropped from 253 to 108 • 506 days LTI free in a row over the last 3 years • 10 LTIs reduced to 1 • Total lost days to injury down - 1384 to 298

  20. Case study - Nestlé • Ageing workforce - average over 45 • Musculoskeletal disorders main lost time/injury drivers • Hard to keep people on factory floor during their issues

  21. Case study - Nestlé • Nestlé loss data helped quantify value • Key value is acute injury service that fixes people • Pre-employment medical assessments

  22. Case study - Nestlé • Kept bums on the floor without ‘hospital wing’ • Reduced claims “The relationship and trust that builds up between employees and the medical provider is very worthwhile. This has been a very good investment.” – Gavin Lloyd, Nestlé

  23. Thank you Contact information T. 1300 734 643 E. James@softtissuecentre.com.auW. www.softtissuecentre.com.au

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