AGFEO einfach | perfekt | kommunizieren

1. AGFEOeinfach | perfekt | kommunizieren

2. Why AGFEO ?

3. Cutting Edge Technology Made in Germany Complete Package Healthy Margins Unique Features

4. CTI Telephony using TK-Suite

5. TK Suite 3

6. What is TK Suite ? Powerful 3rd Party CTI Software with every AGFEO System CLIENT CONTACT BILL SET

7. What is 3rd Party CTI ? Third Party CTI is where the software application will handle call control and views centrally for more than one telephone extension. There is only one link between the host computer and the telephone system. This is the professional way of a CTI application. All AGFEO Systems have this feature AS STANDARD

8. What then is 1st Party CTI ? This is a cheaper alternative and is achieved by linking each telephone to each PC. Not the ultimate professional way of doing things.

9. What then does TK-Suite do ? Call from your PC (CTI) Large & Powerful Address Database Program the System Billing Platform

10. No additional clients to be purchased! Installation: either Standalone or Multi-User

11. Click on Grey Button for SETTINGS REQUIRED SETTINGS

15. The link between PC and Extension is set in this drop down menu The search ‘klap’ will return the following

16. The search ‘pper’ will return the same mid and end string searches are also possible

17. Click on the number you wish to call Or click here to open mail or WebPages

18. Indicates an active call Set a reminder You can end the call Park the call Enter a note

19. Click here to set a reminder

20. This new window will open Enter recipient of reminder Set required reminder time Click on ‘Browse’ to open available contacts

21. Enter the note here. You may use the time stamp Do not forget to save the note before you close this window Another window opens Click here to enter a note relevant to the call

22. The Caller List or Call Log

23. This log will show all incoming and outgoing calls. Filters can be set to limit the display of calls and show only unanswered calls.

24. Click on the ‘Reminders’ TAB

25. All active reminders are shown here Click here and the contact folds down with all available telephone numbers

26. Edit Address Details Add Reminder Edit Note Edit Reminder Delete Reminder

27. Type recipients message in here this will be displayed on the other screen

28. Go to Contact Management Go to Call Management Program Telephone System Activate Headset

29. Click on here to set Preferences

30. Click on Preferences

31. Select extensions which should screen pop on your PC Tick how incoming calls should be displayed

32. Tick required extensions which should appear in BLF

33. Here you can store the images for each extension, such as a picture of the extension user

34. Anything to do with the appearance of the individual status is set here

35. Hot Key settings

36. You may use or continue to use Outlook as your database. No plug in needed if this box is ticked.

37. Contact / Address Management

38. Click on Grey Button for SETTINGS Set-up settings for contact management

39. Click on ‘Contact Management’ Enter these values

40. Click on Green Button to access Administration of Contact Management Data

41. To add an address click on ‘Add contact’

42. Johnston David Mr. Global Telecom When completed click here

43. Name appears here To delete click here To edit name click here To add phone number etc click here

44. Tick this box if you want to have the number listed in the overall view Click ok when entry is completed 01706719817 Main Number

45. To add another number

46. No need to tick, system will place number automatically Tick if entry completed 07973209968

47. To add e-mail select sequencial dialling here

48. Tick if entry completed pklapper@agfeo.de

49. To add website

50. Tick if entry completed no need to tick web system will automatically allocate entry www.agfeo.de