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Singapore Airlines NS17 Agency Seminar

Singapore Airlines NS17 Agency Seminar. Function Room, Multipurpose Building 3 May 2017. Singapore Airlines SQMI Agency Seminar. OVERVIEW:. 2.30 -3.00 pm: Registration 3.00 -3.10 pm: Opening note by GMM 3.10 -3.30 pm: Guest Speaker – HE Ambassador Dag Juhlin-Dannfelt

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Singapore Airlines NS17 Agency Seminar

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  1. Singapore Airlines NS17 Agency Seminar Function Room, Multipurpose Building 3 May 2017

  2. Singapore Airlines SQMI Agency Seminar OVERVIEW: • 2.30 -3.00 pm: Registration • 3.00 -3.10 pm: Opening note by GMM • 3.10 -3.30 pm: Guest Speaker – HE Ambassador Dag Juhlin-Dannfelt • 3.30 -3.45 pm: Part 1 – SQMI Product Update • 3.45 -4.00 pm: Part 2 – SQMI Fares, Interline Product, Group & Other Matters • 4.00 -4.15 pm: Part 3 – Reservation and ticketing • 4.15 -4.30 pm: Q&A Sessions • 4.30 -4.45 pm: Quiz • 4.45 -5.30 pm: Closing note and Makan-makan CONFIDENTIAL

  3. Singapore Airlines SQMI Agency Seminar – Part 1 Agenda: • Overview • Network Update • Fleet Update • Product Update • Revised Corporate Programme Scheme CONFIDENTIAL

  4. Singapore Airlines Overview – SIA Group Portfolio CONFIDENTIAL

  5. Singapore Airlines Network Update Copenhagen Moscow Manchester Stockholm Amsterdam London Frankfurt Paris Dusseldorf Munich *Sapporo - Chitose Zurich Istanbul Milan Barcelona Beijing New York Rome Seoul San Francisco Tokyo (Narita/Haneda) Nagoya Los Angeles Osaka Shanghai New Delhi Fukuoka Houston Dhaka Taipei Dubai Guangvhou Ahmedabad Kolkata Hong Kong Mumbai Yangon Hanoi Manila Chennai Bengaluru Bangkok Ho Chi Minh City Colombo Bandar Seri Begawan Male Kuala Lumpur Surabaya Jakarta Denpasar (Bali) Johannesburg Brisbane Perth Cape Town Sydney Auckland Adelaide Canberra Wellington Melbourne Christchurch ** Average age for Singapore Airlines aircraft is 7 years 8 months ** SQ - More than 61 destinations around the world. CONFIDENTIAL

  6. Singapore Airlines Network Update Singapore Airlines To Add Stockholm To Route Network CONFIDENTIAL

  7. SilkAir Network Update China: Fuzhou Laos: Vientiane & Luang Prabang ** Average age for SilkAir aircraft is 3 years 11 months ** MI – more than 30 destinations within Asia Pacific CONFIDENTIAL

  8. Singapore Airlines SQMI Network Update Weekly 120 flights from MALAYSIA to SINGAPORE Langkawi (LGK) – 3 x Weekly Kota Kinabula (BKI) – 7 x Weekly Penang (PEN) – 35 x Weekly Kuala Lumpur(KUL) – 35 x Weekly Kuching (KCH) – 4 x Weekly CONFIDENTIAL

  9. Singapore Airlines Equipment Update – Airbus A350 CONFIDENTIAL

  10. Singapore Airlines Equipment Update – Airbus A350 CONFIDENTIAL

  11. Singapore Airlines Equipment Update – Airbus A350 • Business Class – 42 seats • Configuration: 1-2-1 • Premium Economy Class – 24 seats • Configuration: 2-4-2 • Economy Class – 187 seats • Configuration: 3-3-3 config) CONFIDENTIAL

  12. Singapore Airlines A350-900 Network Update CONFIDENTIAL

  13. Singapore Airlines Cabin Product Update • Suites Class • *Only available in A380 • Configuration: 1 - 2 - 1 • First Class Check-In Reception • Lounge Access • Priority Check-In • Individual Cabins & Private Space • Full Flat Bed • Book the Cook • Baggage Allowance: 50kg CONFIDENTIAL

  14. Singapore Airlines Cabin Product Update • First Class • *Only available in B777-300 / B777-300ER • Configuration: 1 - 2 - 1 • First Class Check-In Reception • Lounge Access • Priority Check-In • Private Space & Private Space • Full Flat Bed • Book the Cook • Baggage Allowance: 50kg CONFIDENTIAL

  15. Singapore Airlines Cabin Product Update • Business Class • Configuration: 1 - 2 - 1 • Business Class Check-In Counter • Lounge Access • Priority Check-In • Full Flat Bed • Book the Cook • Baggage Allowance: 40kg CONFIDENTIAL

  16. Singapore Airlines Cabin Product Update • Premium Economy Class • *Only available in A350/A380/B777-300ER • Configuration: 2 - 4 - 2 • Premium Economy Class Check-In Counter • Priority Boarding • Book the Cook • Exclusive in-Flight Champagne • Red & White Wines • Bottled Water • Baggage Allowance: 35kg CONFIDENTIAL

  17. Singapore Airlines Cabin Product Update • Economy Class • Configuration: 3 - 3 - 3 / 3 - 4 - 3 • Economy Class Check-In Counter • Krisworld Inflight Entertainment • More Legroom • Special Meals • Baggage Allowance: 30kg CONFIDENTIAL

  18. SilkAir Cabin Product Update • Business Class • Economy Class • Configuration: 2 - 2 • Business Class Check-In Counter • Baggage Allowance: 40kg • Configuration: 3 - 3 • Economy Class Check-In Counter • Baggage Allowance: 30kg CONFIDENTIAL

  19. Singapore Airlines FY17/18 SQMI Corporate Programme Scheme Requirement: • Malaysian registered company • Tickets issued on Singapore Airlines(618) / Silkair documents (629) • Submission of application form • Submission of travel spend • Minimum travel spent of MYR100,000 net per annum Applicable for travel of corporate’s employees as well as spouses & children on home leave Upon successful corporate appointment, the corporates will be assigned an unique combination of 5 alpha numeric code. For more information about corporate programme, please approach Singapore Airlines Sales Executive. CONFIDENTIAL

  20. Singapore Airlines FY17/18 SQMI Corporate Programme Scheme Sample of Application Form: CONFIDENTIAL

  21. Singapore Airlines FY17/18 SQMI Corporate Programme Scheme New Corporate Programme Discount Scheme Effective on/after 29 April 2017 onwards. a) Corporate Discounts Scheme is applicable on all point of sales in Malaysia, except JHB b) Trunk route: KUL – SIN vv, PEN –SIN vv, LGK – SIN vv, BKI – SIN vv & KCH – SIN vv is excluded from corporate discounts. c) Business Class – RBD: U corporate discounts is available on North Asia, Europe & Americas only. d) Economy Cabin – RBD: M & H corporate discounts is available on Americas only. CONFIDENTIAL

  22. Singapore Airlines FY17/18 SQMI Corporate Programme Scheme • Auto Pricing • Agents do not need to manually insert the Net Fare & Corporate ID into the Tour Code Box. • Manual Pricing • In the event that agent is unable to auto price, you may proceed with manual pricing. CONFIDENTIAL

  23. Singapore Airlines FY17/18 SQMI Corporate Programme Scheme Corporate Revenue Tracking – OSI Entry • Irrespective of whether a corporate discount has been applied, ALL PNR must insert the Corporate ID Explanations: _ : Blank CP : Corporate Program ABC : Designated corporate ID code for Corporate Company ABC. Irrespectiveof whether a corporate discount has been applied. ALL bookings / reservations PNR’s must insert the Corporate ID. CONFIDENTIAL

  24. Singapore Airlines SQMI Agency Seminar – Part 2 Agenda: • NS 17 Fold-in Fare • Interline Fares • Group Matters • KrisFlyerProgramme • Changi Dollar Voucher

  25. Singapore Airlines List of Local Fares

  26. Singapore Airlines (Fold-In) NS17 SQ/MI Restricted Market Fares • SQMI New Market Fare Structure • Effective from 04 April 2017 onwards, customers will be presented with a single base airfare when purchasing ticket Were removed and fold into base-fare

  27. Singapore Airlines NS17 SQ/MI Restricted Advance Purchase Fares • Advance Purchase on Economy Class • Economy “V” Advance Purchase booking class will be part of the Market Seasonal Fares. • The Advance Purchase reservation made prior to departure: • South East Asia – 30 days • America – 60 days • Others – 45 days • Advance Purchase Ticketing Requirements: • Ticketing must be done 3 days after reservation; or • VAP30MY - 30 days before departure • VAP45MY - 45 days before departure • VAP60MY - 60 days before departure;or • 3. As per system ticketing time limit • *whichever earlier.

  28. Singapore Airlines FIT Market Fare Fee & Charges • Stopover • a) Singapore • b) International Sectors • For RDBs: • R / F / A / Z / C / J / U / S / T / P / Y / B / E / M / H / W / Q / N

  29. Singapore Airlines FIT Market Fare Fee & Charges

  30. Singapore Airlines Group Matters

  31. Singapore Airlines Group Matters • Group Deposit Refund • Full refund if materialization of individual groups is above 80% OR. • Full refund of total deposits allowed if total materialization of 80% is achieved for all groups within the same month. • Others • Passenger names entered must be as per passport. No name change allowed after ticketing. • For Child booking, in addition to full passport details, DOB is mandatory. • Child age is defined as 2 – 11 years old at time of the first outbound sector. • Meal Request is to be submitted to KUL_Grpdesk at least 5 working days in advance. • Pre-seat request is to be submitted to respective sales at least 5 working days in advance.

  32. Singapore Airlines Interline Fares 1. SQ-TZ Interline Fares 2. SQ-VA Interline Fares 3. SQ-NZ Interline Fares

  33. Singapore Airlines SQ-TZ Interline Fares • Fares are common-rated for all POSMY (excluding ex-JHB) • Different rates for FIT & GV10. • Ticket Issuance : • On/ After 04 April 2017 onwards • Travel Period: • On/ After 04 April 2017 onwards • Applicable for all destinations except Athens • On/ After 20 June 2017 • - Applicable for Athens only SHE TSN TAO DLC NKG HGH ATQ • Current SQ/MI-TZ Routes • Tianjin (TSN) • Nanjing (NKG) • Qingdao (TAO) • Shenyang (SHE) • Hangzhou (HGH) • Dalian (DLC) • Jeddah (JED) • Amritsar (ATQ) • Upcoming SQ/MI-TZ Routes to Add • Athens (ATH) from 20 June 2017 JED / ATH LGK PEN SIN KUL BKI KCH

  34. Singapore Airlines SQ-TZ Interline Fares Passengers on SQ-TZ flights are entitled to the following: Enhanced • Enhanced FlyBagEat: • One drink and meal (either hot or light, where applicable on the flight) • 20kg or 30kg Free Baggage Allowance (FBA) as per IATA Resolution 302 IATCI Through check of pax and baggage to/from SQ/MI flights Snooze Kit – blanket, neck pillow, eye mask and socks

  35. Singapore Airlines SQ-TZ Interline Fares

  36. Singapore Airlines SQ-VA Interline Fares • SQMI Australia Destinations: • Adelaide • Brisbane • Cairns • Canberra • Darwin • Melbourne • Perth • Sydney 1. Triangular Routings 2. Triangular Routings @ Trans-Tasman 3. Beyond-AUS to VA destinations Top segment: ** Maximum 2 sectors for VA interline Programme.

  37. Singapore Airlines SQ-NZ Interline Fares Scope of Cross-Selling: Via AKL to NZ Destinations Via CHC to NZ Destinations Via WLG to NZ Destinations Triangular routing involving AKL/CHC/WLG Separate fares for FIT and GV10

  38. Singapore Airlines Special Request Meal Requests: • Baby, Infant & Child Meals • Religious • Vegetarian • Dietary • Others (ie: Japanese Meal, Seafood Meal, Non Seafood Meal and etc. • Please take notes: • Suites, First Class, Business Class passenger will have book the cook service. • The passenger in Premium Economy Class will also enjoy the book the cook service. • All meal requests must be made at least 24 hoursbefore your flight departs. • Kosher Meal and Non-strict Nut Free Meal requests must be made at least 48 hours before your flight departs. • You can request your meal through singaporeair.com.sg or call our reservation team. For more info: https://www.singaporeair.com/en_UK/my/travel-info/requests/meals/ CONFIDENTIAL

  39. Singapore Airlines KrisFlyerProgramme Rewarding those who love to travel A Frequent Flyer Programme of Singapore Airlines Contact KrisFlyer By Phone: +65 6789 8111 By Fax: +65 6789 8777 By Email: Online form (http://www.singaporeair.com/en_UK/ppsclub-krisflyer/profile/forms/)

  40. Singapore Airlines KrisFlyerProgramme 3 Tiers of membership – KrisFlyer, KrisFlyer Elite Silver and Krisflyer Elite Gold How to get my KrisFlyer Membership Number and Membership Card? When you have successfully enrolled, you will received your KrisFlyer Membership Number. Once you have made your first qualifying transaction, your KrisFlyer Membership Card will be posted to you. What is the benefits for KrisFlyer Membership? Get the latest news. Earning miles when you fly, shop, stay Redeem miles for flights and upgrades Pay with KrisFlyer miles on Singaporeair.com & Krisshop.com Redeem miles for Scoot, Tigerair and Star Alliance members flights CONFIDENTIAL

  41. Singapore Airlines KrisFlyerProgramme Utilising Your Miles: • Flight Redemption & Cabin Upgrades • As low as 7,500 KrisFlyers miles, you can already redeem your free flight. • As low as 9,000 KrisFlyers miles, you can upgrade your cabin for a better comfort and service. • Mix Miles & Cash • As low as 2,940 KrisFlyersmiles, you can reduce the total amount of ticket price. • Balance amount can be paid by debit/credit card • Purchase on Krishop.com • Every 125 KrisFlyer miles gives you approximately $1 to spend on krisshop.com. • Minimum usage of 3000 KrisFlyer miles per transaction. • For every $1 paid with credit/debit card, you’ll get 1.5 KrisFlyers miles.

  42. Singapore Airlines Lounges Service @ Changi Airport First Class Check-in Reception • Only for Suites, First Class passengers and Solitaire PPS Club members. • This service is available daily from 0500 to 2200 hours at Terminal 2, and from 0500 to 0200 hours at Terminal 3. Krisflyer Gold Lounge • Passenger can enjoy access to our KrisFlyer Gold lounge if you are our KrisFlyer Elite Gold member departing on Singapore Airlines Economy Class. • KrisFlyer Gold Lounge Location: • Terminal 2: Level 3, North Wing Unit 036-133 (Nearer to Gates E) • Terminal 3: Level 3, Unit 03-MS-06 (Nearer to Gates A)

  43. Singapore Airlines SilverKris Lounge • Melbourne • New Delhi • Perth • San Francisco • Taipei • Seoul • Brisbane • Hong Kong • London • Manila • Singapore • Kuala Lumpur • Adelaide • Bangkok

  44. Singapore Airlines Changi Dollar Voucher For more information, please refer to: http://www.singaporeair.com/en_UK/my/plan-travel/privileges/changi-transit-programme/ This campaign has been extended only for 618/ 629 tickets issued between 1 April 2016 - 30 September 2017 and the travel period between 01 April 2017 - 31 March 2018

  45. Singapore Airlines SQMI Agency Seminar – Part 3 Agenda: • Ticketing & Reservation Matters • Fees & Penalties • Common Sales Audit Findings • SQ Contacts CONFIDENTIAL

  46. ET SynchronizationSynchronization Whenever there is voluntary / involuntary reservation changes to the PNR, a new ticketing time limit (TTL) will be appended to each segment . Please be reminded to send your booking(s) for revalidation or reissuance if applicable. Agents are to submit for revalidation or to reissue the ET to resolve any de-synchronizations. For schedule changes, messages will be queued to the GDS. Travel agents are required to take action and revalidate or reissue the tickets. Failure to do so would result in the TTL being applied to the booking. A TTL warning will be generated to the agent’s GDS, kindly ensure that your TTL queues are serviced. CONFIDENTIAL

  47. Name Change Not Allowed Reservations Matters • However, Name Amendment (minor correction) after ticketed will be subject to SQ’s Approval. • Documents required: • Passport Copy • USD50 reissue fee equivalent in MYR together with EO from issuing agent • The ticketed name MUST match exactly that on the passport. • Acceptance due to any discrepancy will be based on the discretion of the immigration / security checks personnel. CONFIDENTIAL

  48. Collection of Fees on the Ticket Charge Code (Tax Column) Charge Code (Tax Column) CONFIDENTIAL

  49. Refund/Cancellation Penalty Fees • For any SQ ticket (s) issued, the refund admin fee is USD150 per ticket. However, if cancellation penalty is outlined in the governing fare rule, that will take precedence over this refund admin fee. Eg. DEMY Cancellation Penalty is USD300. For refund, we only charge USD300. • If there is no cancellation penalty indicated in the governing fare rule, this Refund Admin Fee will be applicable. Eg. CIF fare has no Cancellation Penalty. For refund, we only charge USD150 CONFIDENTIAL

  50. Common Sales Audit Findings 1. Wrong Commission Claims Commissions are not claimable on our marketing /promotional / special fares. 2. Under-collection of fees, penalties and surcharges Penalties, surcharges such as change fees, cancellation fees, no-show fees are quoted in USD. Do not use wrong currencies (e.g. SGD) to convert , resulting in under-collection. 3. Omission to seek approval for upselling to a higher fare for non-changeable ticket Please seek approval from us before the upsell can take place. A penalty fee will be levied if the agent upsells without prior approval. 4. Flight application conditions not met Please note that some fares are applicable only for certain flights numbers. 5. Refund processing Please ensure the correct payment mode is selected upon refund application. CONFIDENTIAL

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