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USC Facility Services Registered Apprenticeship Program. The WorkKeys Approach. Presented by: Jim Demarest Director of Facility Services, USC Craig Hairston Adjunct Instructor & WorkKeys Profiler, Midlands Technical College. Vision & Scope Alliances Desired Outcomes The Challenges

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USC Facility Services Registered Apprenticeship Program

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Presentation Transcript
Presented by:

Jim Demarest

Director of Facility Services, USC

Craig Hairston

Adjunct Instructor & WorkKeys Profiler,

Midlands Technical College

Vision & Scope


Desired Outcomes

The Challenges

The Plan

Core Course Curriculum

Sample – Energy Conservation

WorkKeys Summary

Technical Course Curriculum

The Process

What’s Next

Presentation Outline

The Vision & Scope
  • Become a world class organization
  • Include all service units of Facility Services
  • Establish career ladders and promotional opportunities
  • Develop a federally approved apprenticeship model for all service units – Journeyman’s Cards
Alliances – Our Partners for Success
  • Midlands Technical College
  • Midlands Workforce Development Board
  • SC Federal Administrator for the US Department of Labor
  • MEBA
  • Various USC Administrative Units
    • Salary Administration, HR, Business & Finance, Housing
Desired Outcomes
  • Improved work quality; reduced cost and repairs
  • Improved morale and ownership
  • More effective customer relationships
  • More loyal and stable workforce
  • Improved responsiveness and reliability of services
  • Increased employee participation and streamlined work practices
The Challenges
  • Size and scope of the project
    • More than 20 occupations
    • Nearly 400 part- and full-time employees
    • 5-year plan
  • Existing conditions
  • Talent level, salaries, and hiring challenges
  • Lack of formal skills training
  • Resource issues
The Plan
  • Develop a Planning Team and Apprenticeship Board
  • WorkKeys Job Profiling (Skills & Tasks)
  • WorkKeys Assessments & Skill Levels
  • Education to Meet Skill Gaps
  • Curriculum Development
  • Development of a Teaching & Learning Center
  • Measured Approach
USC Registered Apprenticeship Program

Core Curriculum

  • Customer Service
  • CPR/First Aid
  • Time Management/Work Planning and Scheduling
  • Professional Image and Ethics
  • Environmental Awareness
  • Safety
  • Emergency Preparedness
  • Continuous Improvement and teamwork
  • Work Rules, Policies and Procedures
  • Energy Conservation
  • Facilities Planning and Operations
Sample – Energy Conservation

Participants will learn about:

  • USC utility consumption information and associated costs annually.
  • Major energy consumers on campus with costs.
  • How maintenance services in all service units affects the consumption of utilities. Give examples for each service unit.
  • Best energy practices to reduce consumption by service unit.
  • Take ownership and responsibility for energy consumption on campus.
  • How to inform building occupants of energy conservation and win!
  • How to make energy conservation transparent to customers.
  • University energy policy overview.
Developing Curriculum


Apprenticeship Training

facility services
Facility Services
  • Custodial Services
  • Energy Services
  • Building Maintenance
  • Grounds
University of South Carolina

Custodial Worker Tasks

1 Cleans commodes and urinals by using gloves, toilet bowl brush, cream clean( toilet cleaner) and hard scrubbing to remove

stains from all surfaces.

2 Removes trash from resident halls by loading sacks into trash compactor or loading grey bins to take trash to nearest


3 Cleans classroom blackboards (green and white boards) by using rags, water, all purpose cleaner, and alcohol (whiteboards).

4 Cleans stairs by mopping, using back pack vacuum cleaner and wiping surfaces with all purpose cleaner.

5 Empties trash cans in rest rooms, offices, classrooms, and any other areas by removing trash and liner, replacing

liner in trash cans and placing sacks in bins or dumpsters.

6 Fills out paperwork such as work orders, safety data sheets, supply sheets, and request forms at required times to

communicate needs and or completed work.

7 Operates buffers to polish floors (different sizes) by using appropriate pad and using proper techniques to control machine.

8 Waxes floors by applying wax on floor using mop to spread wax on floor to ensure wax is smooth and even by separating

task into wall application and middle of floor (figure eight).

9 Cleans overhead and bathroom vents by using broom to knock down dust or wipes surface if accessible.

10 Cleans walls with all purpose cleaner and rags by wiping down surface.

11 Mops office floors by using mops, water, and cleaners to clean and rinse hard surface areas.

12 Pre treats carpeted areas with stain remover before vacuuming or steam cleaning carpet.

Profile to Curriculum Process
  • Develop task lists from Profile/DACUM process
  • Convert tasks to topics
  • Confirm topic list with customer
  • Develop/adjust/acquire curriculum
  • Develop steps for each topic
  • Group topics into courses
  • Develop instructor and student materials
  • Develop pre-test and post test for each course
custodial topics
Fundamentals of Custodial Care

Basics of Floor Care


Waxing (Shining & Sealing)



Spot Stain Removal

Chemicals – Cleaning Solutions

Classroom Cleaning

Auditorium Cleaning

Detail Cleaning (everything done)


Project Cleaning

Conference Rooms

Closets and carts

Power Equipment (buffers/strippers)

Equipment Safety Practices

Equipment Care And Maintenance

Advanced Power Equipment Operations

Kitchens/Eating Areas

Carpet Cleaning



Research Labs

Security Issues

Waste Removal

Window Care

Wall care

Personal Protective Equipment

Asbestos Awareness



Dusting Techniques

Recycling Basics

Health Codes

Disinfectants vs. Cleaners

Professional Image and organization

Special Surfaces (Metal, Masonry, Ceilings)



Custodial Topics
What’s Next?
  • Implementation – Launching the program
  • Resources - (5-Year Allocation Plan)
  • Measures (Academic & Workplace)
  • The journey has begun … To world class