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HEAD START OF GREATER DALLAS, INC.

Head Start of Greater Dallas, Inc. aims to achieve excellence in customer service by meeting the needs of its customers, which include parents, children, and family members. The program focuses on treating customers with dignity and respect, providing flexibility and options, demonstrating technical expertise, delivering results, showing responsiveness, and expressing appreciation. Creating a welcoming environment is emphasized, with a focus on greeting with a smile, making eye contact, learning parents' names, prioritizing customer convenience, and avoiding rudeness. The program also encourages staff to demonstrate care, patience, and active listening, and to share family pictures and achievements on a bulletin board or in a newsletter.

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HEAD START OF GREATER DALLAS, INC.

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  1. HEAD START OF GREATER DALLAS, INC. ACHIEVING EXCELLENCE IN CUSTOMER SERVICE

  2. WHO ARE HEAD START CUSTOMERS? • PARENTS • CHILDREN • FAMILY MEMBERS

  3. GOAL OF HEAD START CUSTOMER SERVICE • MEET THE NEEDS OF THE CUSTOMERS • INVOLVE FAMILIES IN THE PROGRAM

  4. WHAT CUSTOMERS WANT • TO BE TREATED WITH DIGNITY, AND RESPECT • FLEXIBILITY AND OPTIONS • TECHNICAL EXPERTISE • RESULTS • RESPONSIVENESS • APPRECIATION

  5. CREATING A WELCOMING ENVIRONMENT • GREET WITH A SMILE • MAKE EYE CONTACT • LEARN PARENTS NAMES

  6. CREATING A WELCOMING ENVIRONMENT • FOCUS ON CUSTOMER CONVENIENCE NOT ORGANIZATIONAL CONVENIENCE • DON’T BE RUDE. BE CARING AND PATIENT, LISTEN MORE THAN YOU TALK • POST FAMILY PICTURES/ACHIEVEMENTS ON THE BOARD OR IN A NEWSLETTER

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