Phone Users : AAM ADMI EXPLOITED EVERY SECOND Victim of Conspiracy of Silence

1. Phone Users : AAM ADMI EXPLOITED EVERY SECONDVictim of Conspiracy of Silence By: Col S N Aggrawal – Veteran Venue: Birla Institute of Technology Sector 1, Noida Dated: 29 January 2011

2. TRAI This workshop is arranged under the aegis of TRAI • TRAI ACT enjoins on the regulator to REGULATE TELECOM SERVICE, TARIFF & PROTECT CONSUMERS. As Police protects CITIZENS, TRAI is the telecom police to protect Phone Users.

3. 2 G & TRAI --- IMPACT ON AAM ADMI • TRAI sleeps—Phone Users are fleeced[ Police sleeps, crime takes place] • TRAI - SILENT SPECTATOR-- [ CAG & Supreme Court ]- 2G Scam Exchequer LOSSES Rs.176000 Crores. Debated by MEDIA, PARLIAMENT & Supreme Court • TRAI – SILENT OPERATOR-- AAM ADMI IS ROBBED Rs.100,000 Crores Annually. NO ONE TALKS - MUTE SUFFERER • LOOT — UNIQUE – NO LICENSE/ Mines or Contract but POCKETS of AAM ADMI

4. LOOT • This LOOT is not PRESUMPTUOUS but REAL: • TRAI is silent operatorIn service of CORPORATESnot accountable to ANY ONE EVEN PARLIAMENT • Belief that TRAI is not accountable to any one, even parliament, for violation of the ACT & ABUSE of authority has proved DISASTROUS for INDIAN TELECOM. 2G scam and EXTORTION of Phone users is before us..

5. CAN ANY ONE ARRANGE A DEBATE on TV, persuade print media to educate readers, POLITICAL PARTIES and LEGAL FRATERNETY to rise? Can CAG / CVC Act? TRAI functioning NEEDS THOROUGH INVESTIGATION.

6. My Credentials • From 1972 to 1975, taught telecom degree students at MCTE[Military College of Telecom Engineering] Mhow . • Share my experience as SERVICE PROVIDER for 30 Yrs & Consumer Activist for 15 Years. a) SP: Different than DoT who rise to CHAIRMAN TRAI/CVC for failures : [Rs.40000 Crores in USO, 50000 villages to be connected, Broad Band only 1%.] $$ b) Consumer Activist: • Prevented Tariff Hike in 1998 & 2003 with the help of Ms Mamta Banerjee $$ $ • Cable Subscription in NOIDA reduced to Rs.100 from 250 [1999]

7. 2. Truth • 73 Crore subscribers, 71 Crore MOBILE & 67 Crore PREPAID ,Majority illiterate, faceless, helpless & EXPLOITED as they pay in ADVANCE. • Their Limitations • An individual—NOT A CORPORATE or UNION • Majority half literate / illiterate, • ACCESS DENIED by Levy on Customer Care • Lack resources for complaint—time, money and energy

8. v UNABLE to write COMPLAINT Vi MISLEADING ADVERTISEMENT VIOLATING TTO48 vii Exploit as Number is IDENTITY [ ABSENCE of MNP] viii NO TRANSPARENCY. Standard reply—visit website. Country has only 7 Crore internet connections against 72 Crore subscribers. RETAIL OUTLET is only point of contact.

9. 3. TRAI & YOU • Protector of Consumers has become PREDATOR—instigates corporate to fleece consumer. TRAI-- RAKHSAK TURNS BHAKSHAK • GOOD STEP & LOOT • FORBEARANCE was the best thing to happen. It allowed telcos, freedom of tariff and hence the REDUCTION. • Tariff is low but. Benefit of REDUCED TARIFF IS Denied by ABUSE of Forbearance & VIOLATION of regulations $$ • LOOT • Theloot FAR EXCEEDS Rs.100,000 Crores- When the police joins the murderer - Citizens have NO HOPE. Like wise if TRAI joins corporates—phone users are fleeced. LOOT Arithmetic is simple.

10. Abuse of Forbearance. TRAI has abdicated its DUTY to vet schemes. $$ • Height is the ADVISORS & Chairman are IGNORANT about their duties, regulations and TTO—Monitoring & CHECKSand Suo Motu Investigations. • Plans : Non-existent, Confuse the subscribers [Even TRAI Advisors & telcos find itdifficult to DECIPHER] example—444,395, etc., • Packages NEVER vetted. Result TELCOS are law unto themselves & QUOTE TRAI approval for VIOLATION. TRAI defiant and PROUD to claim” We have NO TIME TO VET” • Sale without VOUCHER is illegal, $$ • Processing charges are ILLEGAL • Rs.6 TALK TIME on recharge of Rs.10 ? MURDER,INHUMAN—NOT BUSINESS $$

11. Processing Fee of 121 on 200 recharge • Packages are TRAPS—200,400 • Restricted by duration & date • Security Deposit from PREPAID ? • Standard Pulse is 30 Sec but not enforced • Developed World has simple recharge- PAY AS YOU GO—WE NEED SIMPLER and better regulation AS OUR USERS ARE ILLITERATE $$

12. 5.VIOLATING TTO 48 Amendment • It DIRECTS telcos to charge NEW REDUCED RATES to all. • Biggest mischief- 1 Paisa per second is ADVERTISED but Re 1 per minute is charged. • Quote-” You are old customer, hence old rates” , It is VIOLATION UNCHECKED & is outright cheating. • 70% OVERCHARGE is CRIMINAL.OPEN LOOT $$ • Now Silent burial of REFUND is PLANNED. [DEAF to all requuests] • MNP has not been spared. For 1 paisa per sec, you have to pay Rs.28 processing fee. $$

13. 6. Customer Care $$ • TRAI & Telcos have DECLARED 72 crore subscribers as EVE TEASERS and levied charge on Customer Care . • TRAI becomes moral police, omnipotent to issue ordinance to fix ZAZIA [ even Moghuls did not do it]on the entire country. ILLEGAL. Extra constitutional. • Only POLLUTED and INSANE mind could do this. • Conspired with corporate to please them with ADDL revenue or • Works as sentry to corporate and their interest. • IDEAL to ensure that POOR SERVICE IS FORCED WITHOUT COMPLAINT.

14. 7. Premium Rates on 139 139- RAIL HELP LINE TURNED INTO LOOT LINE • 139 is RAIL HELP LINE number. $$ • THREE DIGIT NUMBER are for HELP LINES -for convenience of dialling and are mostly TOLL FREE. . Through out the world. • It is neither COMMERCIAL nor REALITY show number. • CLANDESTINE Recovery of Premium Rate@ Rs2 to Rs 6 per minute without consent of subscriber is illegal, inhuman and UNIQUE. • Country has only 7 crore internet connections & 3 crore fixed line. • Majority of 70 crore are POOR & have mobile only .IDEAL TARGET TO BE EXPLOITED & MAKING BILLIONS . WHAT BETTER BUSINESS?

15. $$Its INITIATION in Jan 2010 when FOG immobilised every thing, PUBLIC anxious about their near and dear ones arrival/departure and where about- wasMOST HENIOUS CRIME compounded by TRAI by not putting a stop.Claim IMPOTENT. • TRAI is enjoined by the ACT to REGULATE TELECOM SERVICE including tariff and PROTECT CONSUMERS. It has BETRAYED its DUTIES & RESPONSIBILITIES.Partner in INHUMAN TREATMENT OF PEOPLE. • Service Providers under the BLESSING of TRAI have become BOLD & fleece AAM ADMI by FRAUDULENT PRACTICES on one pretext or the other WITHOUT ANY CHECK. • WHO will REGULATE the TRA I , INVESTIGATE its functioning, AUDIT / Check the accounts of Service Providers . • TRAI is IMPOTENT to stop this but OMNIPOTENT to levy on CC • Service Providers must REFUND the EXTORTED money to USERS. DO NOT GO DEAF

16. 8. Consumer Protection --- Consultation Paper [SINISTER INTENTION] $$ • Pleaded for JUSTICE for PREPAID in Mar 2009 • Feb 10—Having failed—Review was forced • Aug 10-- This 140 page DOCUMENT has only one paragraph on Prepaid . NO PROTECTION. Why? • Design-Back to 20th century. Customer care[ NO ACCESS], Docket Number, Nodal Officer & Appelate Auth ?Is it PROTECTION? • Single Point Settlement—like credit card & others. • If NOT, Prefer MNP[ Port number] to COMPLAINT ? • PP needs Simple Recharge, Prevailing Tariff, Usage detail & access to customer care. • Separate NUMBER for 96% Prepaid Subscribers ? CC to escalate & not subscriber • Post May 12 — usage info to PP given but LOOT CONTINUES. • Prefer MNP or COMPLAINT ?

17. 9. Consultation Paper on Tariff $$ • Tariff Low- No request to REVIEW • Request for ENFORCEMENT OF FORBEARANCE & REGULATIONS & • For END TO FRAUD, REFUND OF LOOT & PUNISHMENT of FRAUDSTER • INSTEAD CRIME DISCUSSED with accused for TEN MONTHS, followed by Consultation Paper • ATTEMPT TO DENY REFUND, MAKE FRAUD LEGAL & PERMANENT.

18. 10. Open House Discussions SINISTER DESIGNS • OHD is held for VIEWS of all stake holders— • These are packed by service providers, CONSUMER represented by absence or lone CAG and ignorance. • CAGs denied participation by REFUSAL to hold OHD at Chennai • OHD at JAIPUR was held on the date of TDSAT hearing- to prevent CAG to attend • Why MANY OHD? MULTIPLY corporate views who are present every where. • PUNISH Consumer? • RUNNING from TRUTH & DEBATE. • MISCHIEF & SINISTER DESIGN. • Coward & Corrupt Practice

19. 11. MNP • MNP requests in LARGE NUMBER are being rejected [60000 out of 140000] • Reason—wrong number, negative bill[PP], delays, 0.7 Paisa outstanding • Arm Twisting—Obtainingsignatures for not PORTING • Be Careful against fraud. • While porting, ENSURE correct PACK from NEW SP

20. 12. CUTCEF • Fund meant for CONSUMER EDUCATION • Consumers Money-not of TRAI • NO WARNING through media against FRAUDS • Without OBJECTIVE & PLAN - Abused on SOCIALISING, Creating Cheer Leaders

21. 13. Conclusion: • Write to Mr Kapil Sibal for refund of LOOT & End to ABUSE of REGULATION. • At kapilsibal@hotmail.comHe can do it as Mr Jagmohan did. • TRAI has BETRAYED the ACT & THE CONSUMER. • INVESTIGATE FUNCTIONING. • 12 May10 Meet with CEOs --- Effect; Usage. 139 Charge. Silent BURIAL TO REFUND ORDER. ? • Guess—Why QUEUE for licenses? $$ • Business Potential? No. It is LOOT POTENTIAL

22. Thank You Contact me at: Col S N Aggarwal -Veteran 0120 - 2431955, 4281807 9810216653, 9711232866 colagarwal17@rediffmail.com