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Chapter 9, Section 4

Chapter 9, Section 4. Assisting the Front Desk. Show rooms to potential guests. Check rooms for occupancy. Process and deliver mail. Deliver express check-out packets to guests. Process guest laundry. Deliver guest services equipment and supplies to guestrooms. Section 9.4 Quiz.

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Chapter 9, Section 4

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  1. Chapter 9, Section 4

  2. Assisting the Front Desk • Show rooms to potential guests. • Check rooms for occupancy. • Process and deliver mail. • Deliver express check-out packets to guests. • Process guest laundry. • Deliver guest services equipment and supplies to guestrooms.

  3. Section 9.4 Quiz • As part of their job, bell attendants are often asked to make _____ of items such as express check-out packets to guestrooms. • Sometimes a bell attendant will show a guestroom to a potential guest. In these situations, only _____ and _____ rooms are shown.

  4. Section 9.4 Quiz • By checking a guestroom to see if it is occupied, bell attendants help the front desk determine: • How many guests are staying in the room. • The current status of the guestroom. • If the housekeeping staff did a good job cleaning the room.

  5. Section 9.4 Quiz 4. When guests receive mail, messages faxes, or packages that are considered urgent, they are: • Secured in a locked box. • Place in the guest’s inbox. • Given top priority.

  6. Section 9.4 Quiz • Which of the following is not an item typically delivered to guestrooms by bell attendants? • A DVD player • A baby crib • An ironing board

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