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SRJC Cloud-based Email ADOPTION

Explore the benefits and challenges of transitioning to cloud-based email services like Office 365 in December 2013, including evaluation process, advantages, implementation details, and user migration experiences. Learn about security, privacy, and compliance concerns, as well as the impact on productivity and unified communication with Cisco Unity.

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SRJC Cloud-based Email ADOPTION

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Presentation Transcript

  1. SRJC Cloud-based Email ADOPTION December 2013

  2. Outlook Office 365 • Email cloud design overview • Why the cloud? • The evaluation process • Office 365 Advantages and Challenges • Features • Q&A

  3. Why the Cloud? • Inability to meet new demands • Requests for more storage • Needs for refocus on our core business • Learning from our peers • The emergence of effective/efficient subscription-based technologies • Power generator Vs. PG&E • Whatever happened to your photosmartprinter? • Security, Privacy, Compliance Concerns

  4. Evaluation Study (Started Nov. 2012) • Microsoft Initiated Changes • Free support for implementing the pilot ($40K) • Added support for Cisco Unity (Voicemail) • Google Initiated Changes • End of support for Google Sync • Which ends Microsoft Exchange ActiveSync (EAS) protocol for accessing Gmail, Calendar, and Contacts • Scaled back the Google Apps for Education support

  5. Office 365 Advantages and Challenges

  6. O365 Implementation Advantages • User familiarity with product • User migration experience • Minimal disruption • Minimal user training required • Microsoft Technical Support • Leverage Microsoft Campus Agreement • Single licensing entity • Unified Communication with Cisco Unity

  7. O365 Implementation Challenges • Some system software upgrades required • Apple/Mac issues • Some calendar management inconsistencies observed • Some synchronization delays observed • Password management through Outlook Web Application • Only applicable during migration • Calendar management • DL management • Public Folder management

  8. Current Office 365 Email Users (211 total)

  9. Generic Email Migration Process Hardware ready? User Creates request via IT website Upgrade Hardware No Yes Operating System ready? Upgrade Operating System • Migration includes: • Moving all PST files to the cloud • Configuring display options • Training users No Yes Schedule Upgrade and Implement

  10. Features • Security, Privacy, & Compliance Concerns • The interface: Outlook, Calendar, Contacts/People • SkyDrive Pro (equivalent of GoogleDocs) • The sites – social networks • Lync2013 – Unified Communication Platform

  11. Q&As

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