Best Practice Guide for Revenue Protection Activity in the UK
The UK Revenue Protection Association (UKRPA) has developed a comprehensive best practice framework for revenue protection activities, initially focused on electricity but now expanding to cover gas. The Revenue Protection Code of Practice governs interactions between relevant parties, ensuring compliance and performance standards. This guide emphasizes essential procedures, record-keeping, reporting, and prioritized response times to safeguard vulnerable customers. With thorough guidance on investigations, safety protocols, and the integration of smart meters, this resource serves as an essential manual for industry stakeholders.
Best Practice Guide for Revenue Protection Activity in the UK
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Presentation Transcript
BEST PRACTICE FOR REVENUE PROTECTION ACTIVITY UK Revenue Protection Association
BACKGROUND • RP Code of Practice • Originally electricity only • Voluntary but supported by Licence Conditions • Review • Decision to ‘strip out’ guidance – Code to cover interactions between relevant parties and required performances • Decision for similar Code for gas • Manual of Information and Guidance on RP Procedures and Practice • Originally just from RP Code - expanded to cover general practice/interpretation of legislation, etc. • To be UKRPA maintained
DISTINCTION • Code • Governs relationships between parties • Some specific practices • Manual • How to do the RP job
RP CODE • Record keeping and reporting • By Suppliers and DNOs • Priorities and timescales • Priorities A B and C • Response and resolution times • 8 hours/20 days • 21 days/40 days • 90 days • Vulnerable customers • References
MANUAL CATEGORIES • Code references • Interpretations • General guidance
CODE REFERENCES • 4 (calculation of disputed units) • 5 (recovery of costs) • 9 (safety) • 1 (supplier policy) • 2,3,6 (investigation practice)
INTERPRETATIONS • 2 (PACE) • 5 (power to disconnect and cost recovery) • 6 (Human Rights Act – warrants) • 7 (Data Protection Act) • Attachments (legal and regulatory provisions)
GENERAL GUIDANCE • 2 (conduct of investigations) • 3 (evidence) • 8 (qualification and training) • 9 (safety) • 10 (sealing)
SMART METERS • (new) Section 11 of the Manual • What is a smart meter? • Position Paper • How smart meters may impact • New methods of interference • Features to assist RP activity
www.ukrpa.org • Information • Reporting facility • Links
