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Boundless Lecture Slides. Available on the Boundless Teaching Platform. Free to share, print, make copies and changes. Get yours at www.boundless.com. Using Boundless Presentations. Boundless Teaching Platform

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Boundless Lecture Slides

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  1. Boundless Lecture Slides Available on the Boundless Teaching Platform Free to share, print, make copies and changes. Get yours at www.boundless.com

  2. Using Boundless Presentations Boundless Teaching Platform Boundless empowers educators to engage their students with affordable, customizable textbooks and intuitive teaching tools. The free Boundless Teaching Platform gives educators the ability to customize textbooks in more than 20 subjects that align to hundreds of popular titles. Get started by using high quality Boundless books, or make switching to our platform easier by building from Boundless content pre-organized to match the assigned textbook. This platform gives educators the tools they need to assign readings and assessments, monitor student activity, and lead their classes with pre-made teaching resources. Get started now at: • The Appendix The appendix is for you to use to add depth and breadth to your lectures. You can simply drag and drop slides from the appendix into the main presentation to make for a richer lecture experience. http://boundless.com/teaching-platform • Free to edit, share, and copy Feel free to edit, share, and make as many copies of the Boundless presentations as you like. We encourage you to take these presentations and make them your own. If you have any questions or problems please email: educators@boundless.com Free to share, print, make copies and changes. Get yours at www.boundless.com

  3. About Boundless • Boundless is an innovative technology company making education more affordable and accessible for students everywhere. The company creates the world’s best open educational content in 20+ subjects that align to more than 1,000 popular college textbooks. Boundless integrates learning technology into all its premium books to help students study more efficiently at a fraction of the cost of traditional textbooks. The company also empowers educators to engage their students more effectively through customizable books and intuitive teaching tools as part of the Boundless Teaching Platform. More than 2 million learners access Boundless free and premium content each month across the company’s wide distribution platforms, including its website, iOS apps, Kindle books, and iBooks. To get started learning or teaching with Boundless, visit boundless.com. Free to share, print, make copies and changes. Get yours at www.boundless.com

  4. An Introduction to Management Management Functions of Managers Types of Management Decision Making ] Characteristics of Good Managers Management Free to share, print, make copies and changes. Get yours at www.boundless.com

  5. Management > An Introduction to Management An Introduction to Management • Definition of Management • The Need for Management • Trends in Management Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/business/textbooks/boundless-business-textbook/management-8/an-introduction-to-management-59/

  6. Management > Functions of Managers Functions of Managers • Planning and Decisions • Organizing Tasks • Staffing Roles • Leading Teams • Knowledge Management • Controlling Activities • Customer Experience Management Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/business/textbooks/boundless-business-textbook/management-8/functions-of-managers-60/

  7. Management > Types of Management Types of Management • Management Levels: A Hierarchical View • Management Areas: A Functional View Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/business/textbooks/boundless-business-textbook/management-8/types-of-management-61/

  8. Management > Decision Making Decision Making • Observation: Framing the Problem • Developing Alternate Plans of Action • Analyzing the Options • Putting the Plan to Work • Closing the Feedback Loop Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/business/textbooks/boundless-business-textbook/management-8/decision-making-62/

  9. Management > Characteristics of Good Managers Characteristics of Good Managers • Leadership • Styles of Leadership • Technical Skills • Conceptual Thought • Analytical Mindset • Sensitivity to Human Relations Free to share, print, make copies and changes. Get yours at www.boundless.com www.boundless.com/business/textbooks/boundless-business-textbook/management-8/characteristics-of-good-managers-63/

  10. Appendix Free to share, print, make copies and changes. Get yours at www.boundless.com

  11. Management Key terms • analyticsThe derivation, interpretation, and expression of patterns within data sets. • artificial intelligenceThe branch of computer science dealing with the reproduction or mimicking of human-level intelligence, self-awareness, knowledge, conscience, thought in computer programs. • best practicesThe specific professional activities that produce near optimal results. • board of directorsA group of people, elected by stockholders, to establish corporate policies, and make management decisions. • brainstormingA method of problem solving in which members of a group contribute ideas spontaneously. • business modelThe particular way in which a business organization ensures that it generates income, one that includes the choice of offerings, strategies, infrastructure, organizational structures, trading practices, and operational processes and policies. • cherry-pickingTo pick only a part of the whole truth, often in order to support an opinion or personal agenda. In analysis, it is seeing what one wants to see in the data (as opposed to what's there). • conceptualOf, or relating to concepts or mental conception; existing in the imagination. • conceptualOf, or relating to concepts or mental conception; existing in the imagination. • conceptual skillthe ability to formulate ideas • contingency planningthe process of forming an alternative set of actions in case the original set of intended actions fails • customer relationship managementCustomer relationship management (CRM) is a widely implemented model for managing a company's interactions with customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. Free to share, print, make copies and changes. Get yours at www.boundless.com

  12. Management • designTo plan and carry out (a picture, work of art, construction etc. ). • diversificationA corporate strategy in which a company acquires or establishes a business other than that of its current product • entrepreneurshipThe art or science of innovation and risk-taking for profit in business. • Feedback loopFeedback is a process in which information about the past or the present influences the same phenomenon in the present or future. As part of a chain of cause-and-effect that forms a circuit or loop, the event is said to "feed back" into itself. The feedback loop is the complete causal path that leads from the initial detection of the gap to the subsequent modification of the gap. • Feedback mechanismthe action or means used to subsequently modify the gap in a feedback loop • Feedback signalthe measurement of the actual level of the parameter of interest in a feedback loop • goala result that one is attempting to achieve • groupwaresoftware designed to be used collaboratively by multiple users on a network • heuristicsA mental shortcut that may not always yield desired results. • hierarchyAny group of objects ranked so that every one but the topmost is subordinate to a specified one above it. • Interpersonal skillsThe competencies related to human interaction, such as social skills, communication, and emotional intelligence. • iterateRepeating processes in order to identify and incorporate improvements. Free to share, print, make copies and changes. Get yours at www.boundless.com

  13. Management • iterationThe process of repeating a process in pursuit of incremental improvement. • leadTo provide direction and influence. • leadershipThe capacity of someone to lead. • leadingthe management function of determining what must be done in a situation and getting others to do it • manageTo handle or control a situation or job. • management developmentthe process by which company employees responsible for overseeing departments or the whole company learn and improve their skills not only to benefit themselves but also their employing organizations • managerA person whose job is to manage something, such as a business, a restaurant, or a sports team. • matrixMatrix management is a type of organizational management in which people with similar skills are pooled for work assignments. • middle managementcompany employees that are accountable for controlling and overseeing a department • missionA set of tasks that fulfills a purpose or duty; an assignment set by an employer. • narcissisticObsessed with one's own self-image and ego. • organizational chartA chart outlining the structure of an organization and the way in which the different roles, functions, and departments interact with one another. Free to share, print, make copies and changes. Get yours at www.boundless.com

  14. Management • organizational learningIn Organizational development (OD), learning is a characteristic of an adaptive organization, i.e., an organization that is able to sense changes in signals from its environment (both internal and external) and adapt accordingly. • organizingthe management function of forming patterns of relationships among workers, and making optimum use of the resources required to enable the successful carrying out of plans • performance appraisalsEmployees have set objectives and milestones, and performance can be assessed via comparing actual outcomes to desired outcomes. • planningThe act of formulating a course of action, or of drawing up plans. • PrescriptivePrescriptive analytics automatically synthesizes big data, mathematical sciences, business rules, and machine learning to make predictions and then suggest decision options to take advantage of the predictions. • project managerone who manages projects. • Rational choice theoryRational choice theory, also known as choice theory or rational action theory, is a framework for understanding and often formally modelling social and economic behavior. Rationality, interpreted as "wanting more rather than less of a good," is widely used as an assumption of the behavior of individuals in microeconomic models and analysis and appears in almost all economics textbook treatments of human decision making. • resourceSomething that one uses to achieve an objective. An examples of a resource could be a raw material or an employee. • resourceSomething that one uses to achieve an objective. An examples of a resource could be a raw material or an employee. • schemaAn outline or image universally applicable to a general conception, under which it is likely to be presented to the mind. • ScrumA management philosophy predicated upon a feedback-driven iterative evolution of process. • systemA whole composed of relationships among the members. Free to share, print, make copies and changes. Get yours at www.boundless.com

  15. Management • tacticA maneuver or action calculated to achieve some end. • technical skillthe learned capacity or ability to carry out pre-determined results through tools, machines, techniques, crafts, systems, and methods of organization • top managementcompany employees responsible for controlling and overseeing the entire organization • visionAn ideal or a goal toward which one aspires. Free to share, print, make copies and changes. Get yours at www.boundless.com

  16. Management The Three Levels of Leadership Much of a leader's responsibilities lie in managing and motivating externally. This is to say that leaders are not only defined by their internal competencies, but more importantly by their ability to translate these competencies externally. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."The_Three_Levels_of_Leadership_model_diagram.png."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/f/f8/The_Three_Levels_of_Leadership_model_diagram.pngView on Boundless.com

  17. Management Organizational Chart This is a simple example of an organizational chart, in this case at an advertising agency. By looking at each functional area, and considering how it relates to broader functional areas, it becomes clear how management areas are divided from a functional perspective. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Departments_in_advertising_agencies.jpg."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/8/86/Departments_in_advertising_agencies.jpgView on Boundless.com

  18. Management Analyzing the Operational Environment This image shows how information from the operational environment translates into meaningful data, information and ultimately intelligence for decision-making. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Relationship_of_data2C_information_and_intelligence.png."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/e/ee/Relationship_of_data%2C_information_and_intelligence.pngView on Boundless.com

  19. Management Organizational Design This is one type of matrix organizational structure. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Matrix Structure."CC BY-SA 3.0http://upload.wikimedia.org/wikipedia/commons/thumb/8/8b/Matrix_organisation_scheme.svg/500px-Matrix_organisation_scheme.svg.pngView on Boundless.com

  20. Management Management Control Systems This chart demonstrates the relationship between various work groups in the controlling process. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Management_Control_Systems_as_an_interdisciplinary_subject.jpg."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/0/02/Management_Control_Systems_as_an_interdisciplinary_subject.jpgView on Boundless.com

  21. Management Management Process Other managerial functions are highlighted in this diagram, in addition to the tasks involved in staffing. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Management_Process.png."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/8/8c/Management_Process.pngView on Boundless.com

  22. Management Iterative Development The agile management philosophy is an adaptation of iterative management. The concept is fairly simple. All production of new and innovative products and services will require constant refinement and improvement through iterative experimentation. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Iterative_development_model.svg.png."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/3/39/Iterative_development_model.svgView on Boundless.com

  23. Management SYSTEM The SYSTEM pyramid explains the key leadership attributes for strategic thinking. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."System."CC BY-SAhttp://en.wikipedia.org/wiki/File:System.pngView on Boundless.com

  24. Management Scrum Framework This is an excellent illustration of how scrum mentality works. It is intrinsically a horizontal management style, meaning there is no particular managerial presence. The idea is the that the process itself is self-sustaining in pursuit of agreed upon objectives via an iterative cycle of production. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Scrum_Framework.png."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/d/df/Scrum_Framework.pngView on Boundless.com

  25. Management The Need for Management Management is needed in order to coordinate the activities of a business and make sure all employees are working together toward the accomplishment of the organization's goals. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Wikimedia Commons."Public domainhttp://commons.wikimedia.org/View on Boundless.com

  26. Management Production Control This chart demonstrates the control process chronologically over time, and the way in which management can actively impact the execution of a given operation. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Production_Control_in_Production_Cycle.jpg."CC BY-SA 3.0https://upload.wikimedia.org/wikipedia/commons/5/5e/Production_Control_in_Production_Cycle.jpgView on Boundless.com

  27. Management The Master Plan Planning takes time, but its importance should not be overlooked. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr."Google Master Plan (frame 2) | Flickr - Photo Sharing!."CC BYhttp://www.flickr.com/photos/jurvetson/21469363/lightbox/View on Boundless.com

  28. Management The Brain's Heuristics for Emotions Emotions appear to aid the decision-making process. Free to share, print, make copies and changes. Get yours at www.boundless.com Flickr."Brain | Flickr - Photo Sharing!."CC BYhttp://www.flickr.com/photos/greenflames09/100781977/View on Boundless.com

  29. Management Money and Decision Making Relation between (monetary) gains and losses and their subjective value. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Value."CC BY-SA 3.0http://commons.wikimedia.org/wiki/File:Value.pngView on Boundless.com

  30. Management Definition of Management The Management Process Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Management Process."CC BY-SAhttp://commons.wikimedia.org/wiki/File:Management_Process.pngView on Boundless.com

  31. Management Conceptual skills of a manager Conceptual skills are probably some of the most important management skills. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."Indian manager."CC BY-SAhttp://commons.wikimedia.org/wiki/File:Indian_manager.jpgView on Boundless.com

  32. Management Management Levels Hierarchical view of management in organizations Free to share, print, make copies and changes. Get yours at www.boundless.com Wikispaces."JMcIntyre - bbi2o_functions_of_business_management."CC BY-SAhttp://jmcintyre.wikispaces.com/bbi2o_functions_of_business_managementView on Boundless.com

  33. Management Leading Teams Team Leadership Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia.CC BY-SAhttp://upload.wikimedia.org/wikipedia/commons/4/44/3D_Team_Leadership_Arrow_Concept.jpgView on Boundless.com

  34. Management Knowledge Management The Knowledge Spiral Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Knowledge spiral."CC BY-SAhttp://en.wikipedia.org/wiki/File:Knowledge_spiral.svgView on Boundless.com

  35. Management Leadership A leadership style is the manner and approach of providing direction, implementing plans, and motivating people. Free to share, print, make copies and changes. Get yours at www.boundless.com Static Flckr.CC BYhttp://farm8.staticflickr.com/7054/6941818565_46761b63ba_z.jpgView on Boundless.com

  36. Management Flowchart Diagram Simplistic decision diagram of when to create Wikipedia articles Free to share, print, make copies and changes. Get yours at www.boundless.com Wikipedia."Wikipedia article-creation-2."CC BY-SAhttp://en.wikipedia.org/wiki/File:Wikipedia_article-creation-2.svg%23fileView on Boundless.com

  37. Management In-N-Out Burger University Tower in Irvine, next to the University of California. This office building is home to the corporate headquarters of In-N-Out Burger. The In-N-Out restaurant chain has developed a highly loyal customer base and has been rated as one of the top fast food restaurants in several customer satisfaction surveys. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."UC_Irvine_University_Tower.jpg."CC BY-SA 3.0https://commons.wikimedia.org/wiki/File:UC_Irvine_University_Tower.jpgView on Boundless.com

  38. Management US Army leadership Commander of the International Security Assistance Force Gen. David H. Petraeus (center), U.S. Army, talks with U.S. soldiers of the 2nd Battalion, 327th Infantry Regiment, 1st Brigade Combat Team, 101st Airborne Division at Combat Outpost Monti in eastern Afghanistan on Aug. 5, 2010. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."800px-thumbnail.jpg."Public domainhttps://commons.wikimedia.org/wiki/File:Defense.gov_News_Photo_100805-F-7552L-211_-_Commander_of_the_International_Security_Assistance_Force_Gen._David_H._Petraeus_center_U.S._Army_talks_with_U.S._soldiers_of_the_2nd_Battalion.jpgView on Boundless.com

  39. Management Training surgical technical skills with simulation at Valdecilla Technical skills are especially important for lower level managers, as they are often responsible for training their subordinates. Free to share, print, make copies and changes. Get yours at www.boundless.com Wikimedia."HvV3."CC BY-SAhttp://commons.wikimedia.org/wiki/File:HvV3.jpgView on Boundless.com

  40. Management Attribution • Wikipedia."Management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Management • Wikipedia."Functional Manager."CC BY-SA 3.0https://en.wikipedia.org/wiki/Functional_manager • Wikipedia."Organizational chart."CC BY-SA 3.0https://en.wikipedia.org/wiki/Organizational_chart • Wikipedia."Functional Management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Functional_management • Wiktionary."best practice."CC BY-SA 3.0https://en.wiktionary.org/wiki/best_practice#English • Wikipedia."Charismatic leadership."CC BY-SA 3.0http://en.wikipedia.org/wiki/Charismatic_leadership • Wikipedia."Leadership styles."CC BY-SA 3.0http://en.wikipedia.org/wiki/Leadership_styles • Wiktionary."narcissistic."CC BY-SA 3.0http://en.wiktionary.org/wiki/narcissistic • Wikipedia."Narcissistic leadership."CC BY-SA 3.0http://en.wikipedia.org/wiki/Narcissistic_leadership • mis-11e Wikispace."How to make a Decioin."CC BY-SA 3.0http://mis-11e.wikispaces.com/How+to+make+a+Decioin • Wikipedia."Feedback signal."CC BY-SA 3.0http://en.wikipedia.org/wiki/Feedback%20signal • Wikipedia."Decision making."CC BY-SA 3.0http://en.wikipedia.org/wiki/Decision_making • Wikipedia."Feedback loop."CC BY-SA 3.0http://en.wikipedia.org/wiki/Feedback%20loop • Wikipedia."Feedback."CC BY-SA 3.0http://en.wikipedia.org/wiki/Feedback • Wikipedia."Feedback mechanism."CC BY-SA 3.0http://en.wikipedia.org/wiki/Feedback%20mechanism • Wikipedia."SWOT analysis."CC BY-SA 3.0http://en.wikipedia.org/wiki/SWOT_analysis • Wikipedia."Porter five forces analysis."CC BY-SA 3.0https://en.wikipedia.org/wiki/Porter_five_forces_analysis%23Five_forces Free to share, print, make copies and changes. Get yours at www.boundless.com

  41. Management • Wiktionary."vision."CC BY-SA 3.0http://en.wiktionary.org/wiki/vision • Wiktionary."tactic."CC BY-SA 3.0http://en.wiktionary.org/wiki/tactic • Wiktionary."mission."CC BY-SA 3.0http://en.wiktionary.org/wiki/mission • adelshkokani Wikispace."The Five Functions of Management."CC BY-SA 3.0http://adelshkokani.wikispaces.com/The+Five+Functions+of+Management • Jonathan T. Scott."The Purpose of Management | Jonathan T. Scott."CC BYhttp://www.jonathantscott.com/supplemental-material/the-purpose-of-management • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management • Wiktionary."entrepreneurship."CC BY-SA 3.0http://en.wiktionary.org/wiki/entrepreneurship • mis-11e Wikispace."How to make a Decioin."CC BY-SA 3.0http://mis-11e.wikispaces.com/How+to+make+a+Decioin • Wikipedia."Prescriptive."CC BY-SA 3.0http://en.wikipedia.org/wiki/Prescriptive • Wikipedia."Decision making."CC BY-SA 3.0http://en.wikipedia.org/wiki/Decision_making • Wikibooks."Cognitive Psychology and Cognitive Neuroscience/Reasoning and Decision Making."CC BY-SA 3.0http://en.wikibooks.org/wiki/Cognitive_Psychology_and_Cognitive_Neuroscience/Reasoning_and_Decision_Making • Wikibooks."Cognitive Psychology and Cognitive Neuroscience/Reasoning and Decision Making."CC BY-SA 3.0http://en.wikibooks.org/wiki/Cognitive_Psychology_and_Cognitive_Neuroscience/Reasoning_and_Decision_Making • Biz Think."BIZ-THINK: Decision Traps: Barriers to Better Decision Making."CC BY 3.0http://biz-think.blogspot.fr/2007/08/at-every-step-of-decision-making_1045.html • Wikipedia."Scrum (software development)."CC BY-SA 3.0https://en.wikipedia.org/wiki/Scrum_(software_development) • Wikipedia."Agile management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Agile_management • Wikipedia."Management - Theoretical Scope."CC BY-SA 3.0https://en.wikipedia.org/wiki/Management#Theoretical_scope • Wikipedia."Strategic management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Strategic_management • Wikipedia."Workplace democracy."CC BY-SA 3.0https://en.wikipedia.org/wiki/Workplace_democracy • Wikipedia."Social entrepreneurship."CC BY-SA 3.0https://en.wikipedia.org/wiki/Social_entrepreneurship Free to share, print, make copies and changes. Get yours at www.boundless.com

  42. Management • Wikipedia."Decision making."CC BY-SA 3.0http://en.wikipedia.org/wiki/Decision_making • Wikipedia."Decision making."CC BY-SA 3.0http://en.wikipedia.org/wiki/Decision_making • Wiktionary."brainstorming."CC BY-SA 3.0http://en.wiktionary.org/wiki/brainstorming • mis-11e Wikispace."How to make a Decioin."CC BY-SA 3.0http://mis-11e.wikispaces.com/How+to+make+a+Decioin • mis-11e Wikispace."How to make a Decioin."CC BY-SA 3.0http://mis-11e.wikispaces.com/How+to+make+a+Decioin • Wikipedia."Decision making."CC BY-SA 3.0http://en.wikipedia.org/wiki/Decision_making • Wiktionary."planning."CC BY-SA 3.0http://en.wiktionary.org/wiki/planning • Boundless Learning."Boundless."CC BY-SA 3.0http://www.boundless.com//business/definition/contingency-planning • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management%23Various_Definitions • Wiktionary."resource."CC BY-SA 3.0http://en.wiktionary.org/wiki/resource • Boundless Learning."Boundless."CC BY-SA 3.0http://www.boundless.com//chemistry/definition/system • Wikibooks."Management Concepts and Applications/Management."CC BY-SA 3.0http://en.wikibooks.org/wiki/Management_Concepts_and_Applications/Management%23Meaning • Wikipedia."Servant leadership."CC BY-SA 3.0http://en.wikipedia.org/wiki/Servant_leadership • Wikibooks."Managing Groups and Teams/Effective Team Leadership."CC BY-SA 3.0http://en.wikibooks.org/wiki/Managing_Groups_and_Teams/Effective_Team_Leadership • Wikipedia."Team leader."CC BY-SA 3.0http://en.wikipedia.org/wiki/Team_leader • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management • Wiktionary."leadership."CC BY-SA 3.0http://en.wiktionary.org/wiki/leadership • Wiktionary."goal."CC BY-SA 3.0http://en.wiktionary.org/wiki/goal • Wiktionary."project manager."CC BY-SA 3.0http://en.wiktionary.org/wiki/project_manager Free to share, print, make copies and changes. Get yours at www.boundless.com

  43. Management • Wikipedia."customer relationship management."CC BY-SA 3.0http://en.wikipedia.org/wiki/customer%20relationship%20management • Wikipedia."In-N-Out Burger."CC BY-SA 3.0https://en.wikipedia.org/wiki/In-N-Out_Burger • Wikipedia."Customer experience transformation."CC BY-SA 3.0http://en.wikipedia.org/wiki/Customer_experience_transformation • Wikipedia."Customer experience management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Customer_experience_management%23Customer_Experience_Management • Wikipedia."Customer experience management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Customer_experience_management%23Customer_Experience_Management • Wiktionary."business model."CC BY-SA 3.0http://en.wiktionary.org/wiki/business_model • Wikipedia."Management, http://www.referenceforbusiness.com/management/Log-Mar/Management-and-Executive-Development.html."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management,%20http://www.referenceforbusiness.com/management/Log-Mar/Management-and-Executive-Development.html • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management • Wiktionary."board of directors."CC BY-SA 3.0http://en.wiktionary.org/wiki/board_of_directors • Wiktionary."manager."CC BY-SA 3.0http://en.wiktionary.org/wiki/manager • Wiktionary."hierarchy."CC BY-SA 3.0http://en.wiktionary.org/wiki/hierarchy • Wikibooks."Management Concepts and Applications/Management."CC BY-SA 3.0http://en.wikibooks.org/wiki/Management_Concepts_and_Applications/Management%23Levels_of_Management • Wikieducator."Leadership and the qualities of a leader."CC BY-SA 3.0http://wikieducator.org/Leadership_and_the_qualities_of_a_leader • Wikipedia."Emotional Intelligence."CC BY-SA 3.0https://en.wikipedia.org/wiki/Emotional_intelligence • Wikipedia."History of contingency theories of leadership."CC BY-SA 3.0https://en.wikipedia.org/wiki/History_of_contingency_theories_of_leadership • Wikipedia."Management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Management • Wikipedia."Business Manager."CC BY-SA 3.0https://en.wikipedia.org/wiki/Business_manager • Wikipedia."Leadership."CC BY-SA 3.0https://en.wikipedia.org/wiki/Leadership Free to share, print, make copies and changes. Get yours at www.boundless.com

  44. Management • Wiktionary."Soft skill."CC BY-SA 3.0https://en.wiktionary.org/wiki/soft_skill • Wikihow."How to be a good manager."CC BY-SA 3.0http://www.wikihow.com/Be-a-Good-Manager • Wikipedia."Rational choice theory."CC BY-SA 3.0http://en.wikipedia.org/wiki/Rational%20choice%20theory • Wikipedia."Framing effect (psychology)."CC BY-SA 3.0http://en.wikipedia.org/wiki/Framing_effect_(psychology) • Wikipedia."Framing (social sciences)."CC BY-SA 3.0http://en.wikipedia.org/wiki/Framing_(social_sciences) • Wiktionary."schema."CC BY-SA 3.0http://en.wiktionary.org/wiki/schema • Boundless Learning."Boundless."CC BY-SA 3.0http://www.boundless.com//business/definition/heuristics • Wikipedia."Behavioral economics."CC BY-SA 3.0http://en.wikipedia.org/wiki/Behavioral_economics • Wikipedia."Analytical skill."CC BY-SA 3.0https://en.wikipedia.org/wiki/Analytical_skill • Wikipedia."Analytics."CC BY-SA 3.0https://en.wikipedia.org/wiki/Analytics • Wikipedia."Analytical philosophy."CC BY-SA 3.0https://en.wikipedia.org/wiki/Analytic_philosophy • Wikipedia."Business analytics."CC BY-SA 3.0https://en.wikipedia.org/wiki/Business_analytics • Wikipedia."Convergent thinking."CC BY-SA 3.0https://en.wikipedia.org/wiki/Convergent_thinking • Wikipedia."Business manager."CC BY-SA 3.0https://en.wikipedia.org/wiki/Business_manager • Wikipedia."Critical thinking."CC BY-SA 3.0https://en.wikipedia.org/wiki/Critical_thinking • Wikipedia."Management."CC BY-SA 3.0https://en.wikipedia.org/wiki/Management • Wiktionary."conceptual."CC BY-SA 3.0http://en.wiktionary.org/wiki/conceptual • Wiktionary."design."CC BY-SA 3.0http://en.wiktionary.org/wiki/design • The Open University."Managing and managing people - OpenLearn - Open University."CC BY-SA 2.0http://openlearn.open.ac.uk/mod/oucontent/view.php?id=402779?ion=6 Free to share, print, make copies and changes. Get yours at www.boundless.com

  45. Management • United Nations.License: Otherhttp://unpan1.un.org/intradoc/groups/public/documents/AAPAM/UNPAN025765.pdf • The Open University."Managing and managing people - OpenLearn - Open University."CC BY-SA 2.0http://openlearn.open.ac.uk/mod/oucontent/view.php?id=402779?ion=6 • Wikipedia."Skill."CC BY-SA 3.0http://en.wikipedia.org/wiki/Skill • Wikipedia."Skills management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Skills_management • Wikipedia."Skills management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Skills_management • Wikipedia."Skills management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Skills_management • Wiktionary."conceptual."CC BY-SA 3.0http://en.wiktionary.org/wiki/conceptual • United Nations.License: Otherhttp://unpan1.un.org/intradoc/groups/public/documents/AAPAM/UNPAN025765.pdf • adelshkokani Wikispace."The Five Functions of Management."CC BY-SA 3.0http://adelshkokani.wikispaces.com/The+Five+Functions+of+Management • Wikipedia."Organizing."CC BY-SA 3.0http://en.wikipedia.org/wiki/Organizing • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management%23Basic_functions • Wikipedia."Management."CC BY-SA 3.0http://en.wikipedia.org/wiki/Management • Wiktionary."resource."CC BY-SA 3.0http://en.wiktionary.org/wiki/resource • Wikipedia."Organization design."CC BY-SA 3.0http://en.wikipedia.org/wiki/Organization_design • bccbm2009 Wikispace."Management Roles."CC BY-SA 3.0http://bccbm2009.wikispaces.com/Management+Roles • Wiktionary."matrix."CC BY-SA 3.0http://en.wiktionary.org/wiki/matrix • OpenStax CNX."Ogechi Nwanorue, Principle and Evolution of Management Thought. September 17, 2013."CC BY 3.0http://cnx.org/content/m33456/1.1/ • Wiktionary."diversification."CC BY-SA 3.0http://en.wiktionary.org/wiki/diversification • Wikipedia."Production control."CC BY-SA 3.0https://en.wikipedia.org/wiki/Production_control Free to share, print, make copies and changes. Get yours at www.boundless.com

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