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CSGP19-R2. Administering Microsoft Dynamics ® GP like a Pro with the Support Debugging Tool. David Musgrave Escalation Engineer Microsoft ® Corporation. Mariano Gomez Most Valuable Professional (MVP) & Microsoft Partner IntellPartners, LLC. Objectives. Introduction and Overview

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administering microsoft dynamics gp like a pro with the support debugging tool


Administering Microsoft Dynamics® GP like a Pro with the Support Debugging Tool

David Musgrave

Escalation Engineer

Microsoft ® Corporation

Mariano Gomez

Most Valuable Professional (MVP) & Microsoft Partner

IntellPartners, LLC

  • Introduction and Overview
  • Support Debugging Tool
    • History
    • Standard versus Advanced Mode
    • Installation
    • Demonstration
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Where is Perth, Western Australia?


Razor Sharp Coral

Fun facts:

  • Perth is the most isolated capital city in the world
  • Perth has the largest inner city park in the world, Kings Park, yes, bigger than even New York’s Central Park. It was also the first park to be designated for public use in Australia in 1872 and host to Australia's largest wild flower show and exhibition.



Poisonous Snakes


Giant Rats





Maneating Koalas

Drop Bears


Scorching Desert




Giant Spiders


Sharks with Lasers for Eyes

Stinging Jellyfish

Tasmanian Devils

where is san andres island
Where is San Andres Island?

Fun facts:

  • At only 39 square km, the island of San Andres is one of the smallest islands in the Caribbean Sea
  • It belongs to Colombia, but was a former British territory up to the early 1800s

© Thierry Desgans – All rights reserved. Photograph used with express permission from Thierry Desgans.

support debugging tool history
Support Debugging ToolHistory
  • Initially created in August 2006 to resolve a critical escalated support case where data damage could be seen, but the cause could not be identified
  • Build 9 was released in September 2008
  • Further builds released over time
    • Build 10 in December 2008
    • Build 11 in June 2009
    • Build 12 in February/March 2010
    • Build 13 in May 2010
    • Build 14 in December 2010
    • Build 15 in June/July 2011
    • Build 16 in January 2012
support debugging tool
Support Debugging Tool
  • Manual Logging Mode
  • Individual Logging Control
  • Automatic Debugger Mode
  • Automatic Debugger Mode Status
  • Dex.ini Settings (4 tabs)
  • Resource Information
  • Security Profiler
  • Security Information
  • Configuration Export/Import
  • Screenshot
  • Send Email
  • Advanced Mode Features

Standard Mode Features

  • Automatic Debugger Mode Setup
  • Dictionary Control
  • XML Table Export
  • XML Table Import
  • Runtime Execute
  • SQL Execute
  • Configuration Maintenance
  • Administrator Settings (4 tabs)
  • Dex.ini Configuration
support debugging tool1
Support Debugging Tool
  • Installation (recommended configuration)
  • Installed on all workstations
  • Using single setup file in shared location
  • Location automatically controlled by using Administrator specified settings
  • Security settings to allow all users to access Standard Mode features
  • Security settings to allow administrators to access Advanced Mode features
support debugging tool2
Support Debugging Tool
  • Demonstration of some of the tool’s features
  • For Users
  • For System Administrators
  • For Consultants, Support Engineers and Developers
  • For more information see the 193 page user guide PDF provided with the tool and 98 page training manual on the conference download site
support debugging tool demonstration
Support Debugging Tool Demonstration
  • The Support Debugging Tool is free
  • It is currently only available from PartnerSource, but can be used by any customer or partner
  • Tweet using #MSDYNGPSDT #MSDYNGP #CONV12
  • Provide feedback: Clap, Cheer, Whistle, Stomp your feet.
  • Support Debugging Tool portal page
blog links
Blog Links
  • Developing for Dynamics GP Blog (by David Musgrave & the Developer Support Team)
  • The Dynamics GP Blogster blog (by Mariano Gomez)
  • Questions and Answers
  • Contact Presenters
    • David Musgrave,
    • Mariano Gomez,

  • Please complete the Evaluations and provide comments
next steps key actions resources and convergence related sessions activities
Next StepsKey Actions, Resources and Convergence-Related Sessions/Activities

Login to Schedule Builder and complete this session evaluation

Evaluate this session


Technical support and Hands on Experience is available in the SolutionsExperience Center

Visit the Convergence Experience

Administering Like a Pro session – Mon 19th 3:30pm & Wed 21st 11:00am

Session CSGP19


Session CSGP23

Advanced Administration session – Tues 20th 11:00am & Wed 21st 3:00pm

Remember the Support Debugging Tool portal:

SDT Portal


Tweet your SDT thoughts & experiences, use #MSDYNGPSDT #CONV12


please complete an evaluation form your feedback is important
Please Complete an Evaluation FormYour feedback is important!

Three ways to access online evaluation forms

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Located throughout the George R. Brown Convention Center and Hilton

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For more information please refer to your Conference Guide

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Be eligible to win great daily prizes and the grand prize of a $5,000 travel voucher!


© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.